This location is incredible, corporate El Pollo should commend and compensate these rockstars at this location. So delicious. Zair and team, WOW. In 2025, integrity and passion stands out amongst a gray service industry. I’m so impressed. The chicken is crispy, fresh, served with a smile and in such a clean environment. Compared to the other locations in town, this one stands out as truly amazing. Great work everyone. Thanks for being the best el pollo loco I’ve ever been to in 30 years.
Atmosphere: 5
Food: 5
Service: 5
Kenneth Neisinger
I placed a pick up order in the app and when I got to the store, my bag of food was sealed shut making it difficult to check the contents. Should have been red flag #1 because when I got home and opened the back, my street corn burrito bowl was missing. Sad day.
Atmosphere: 2
Food: 4
Service: 2
Manuel Hernandez
Great $6 lunch bowls
Atmosphere: 5
Food: 5
Service: 5
Greg Downing
This location was clean and the staff was very attentive. The food was very good.
Atmosphere: 4
Food: 5
Service: 5
Trent Moore
I love the new chipotle quesadillas.
Food: 5
Service: 5
Jeff Brown
I am reluctant to post a less than satisfactory review because I understand businesses are trying to do what they can to control costs; but this new era of no interaction between customers and the business is frustrating. This El Pollo location has kiosks for your order, they are not user friendly and they take too long to finalize my input. You have to pay on the machine (or can pay at counter when they get ready) but the staff all appear busy with other rudimentary tasks. Ut is obvious that people feel this non interactive manner of business upsets everyone, but businesses don't care. I do enjoy the healthier options of food but honestly want to McDonald's today just because they WILL wait on you the old fashioned way. No excuse not to engage with and serve the customer. It's just a poor way of handling service yet we all put up with it.
Atmosphere: 2
Food: 3
Service: 1
Janet Quatrino
My family and I will never come back to this location, each and every time our order is wrong, children was dry and when I asked nicely to exchange the piece of chit she had an attitude, I certainly will go out of my way for a different location!!!
Atmosphere: 3
Food: 1
Service: 2
Alexandra Mejia
Worst service ever! Sandraa the drive thru lady yelled at me because I asked for an extra creamy cilantro and threw her food at me, definitely not coming back
Chad
Paper thin, dried out chicken breasts are like jerky
At least the chicken is good. Inside it's a filthy dump
Damon Thompson
How dunb are ppl at this location. Every time we have been there we always have to go back. I'm stupid for not remembering what I order till I get home. DONE with this location. I'll drive further to give another location a chance to o et charge me Maybe.
Edgar Montalvo
Pollo is Pollo!
adobomnk12
Great Food. The place is clean. Janice was very personable, professional, and overall amazing customer service!
Just as good as I remember!
Atmosphere: 5
Food: 5
Service: 5
This location is incredible, corporate El Pollo should commend and compensate these rockstars at this location. So delicious. Zair and team, WOW. In 2025, integrity and passion stands out amongst a gray service industry. I’m so impressed. The chicken is crispy, fresh, served with a smile and in such a clean environment. Compared to the other locations in town, this one stands out as truly amazing. Great work everyone. Thanks for being the best el pollo loco I’ve ever been to in 30 years.
Atmosphere: 5
Food: 5
Service: 5
I placed a pick up order in the app and when I got to the store, my bag of food was sealed shut making it difficult to check the contents. Should have been red flag #1 because when I got home and opened the back, my street corn burrito bowl was missing. Sad day.
Atmosphere: 2
Food: 4
Service: 2
Great $6 lunch bowls
Atmosphere: 5
Food: 5
Service: 5
This location was clean and the staff was very attentive. The food was very good.
Atmosphere: 4
Food: 5
Service: 5
I love the new chipotle quesadillas.
Food: 5
Service: 5
I am reluctant to post a less than satisfactory review because I understand businesses are trying to do what they can to control costs; but this new era of no interaction between customers and the business is frustrating. This El Pollo location has kiosks for your order, they are not user friendly and they take too long to finalize my input. You have to pay on the machine (or can pay at counter when they get ready) but the staff all appear busy with other rudimentary tasks. Ut is obvious that people feel this non interactive manner of business upsets everyone, but businesses don't care.
I do enjoy the healthier options of food but honestly want to McDonald's today just because they WILL wait on you the old fashioned way.
No excuse not to engage with and serve the customer. It's just a poor way of handling service yet we all put up with it.
Atmosphere: 2
Food: 3
Service: 1
My family and I will never come back to this location, each and every time our order is wrong, children was dry and when I asked nicely to exchange the piece of chit she had an attitude, I certainly will go out of my way for a different location!!!
Atmosphere: 3
Food: 1
Service: 2
Worst service ever! Sandraa the drive thru lady yelled at me because I asked for an extra creamy cilantro and threw her food at me, definitely not coming back
Paper thin, dried out chicken breasts are like jerky
Restaurantji Recommends
At least the chicken is good.
Inside it's a filthy dump
How dunb are ppl at this location. Every time we have been there we always have to go back. I'm stupid for not remembering what I order till I get home. DONE with this location. I'll drive further to give another location a chance to o et charge me Maybe.
Pollo is Pollo!
Great Food. The place is clean. Janice was very personable, professional, and overall amazing customer service!
Atmosphere: 5
Food: 5
Service: 5
I like the chicken ? burritos.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chips and Guacamole, Quesadilla, Chicken Avocado, Grilled Chicken, Double Chicken Avocado Salad
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