Quick coffee stop. Average coffee. Stiff Vegas prices.
Dr. Erdal OZKAYA
Good ice cream and shakes
Dana Stiffler
Great ice cream!
Leo Kovač
Pretty good
Joe Stewart
The ice cream and the treats are amazing. But like everything in the hotel, it is very, very very very very, very expensive for what it is. It's like $12 for an ice cream cone.
cristian gonzales
Very clean .. very good . Everything looks taken care of . There is plenty of space to sit . This order went to the room as far as is very close to the elevators.. 24-hour so you can have something sweet any time of the day .. taste good
Nishitha Reddy Sama
Very bad service. Didn’t put toppings in a bigger cup, paid extra for nothing. Please do better next time.
JoAnn McClain
Very overpriced small portions
Shavon Mcroy
During this visit, my aunt and friend approached the counter to place an order. The manager on duty—a woman wearing black glasses—engaged in behavior that was both inappropriate and offensive. Specifically, she pretended to be mute or deaf, leading my aunt to attempt to communicate using sign language. Typically, when an employee requires ADA accommodations, proper signage is displayed to inform customers and assist in the interaction. However, in this instance, no such signage was present.
The situation escalated when the manager revealed that she was “just joking,” which my aunt found extremely disrespectful and offensive—especially considering the sensitivity surrounding disabilities. As a person with ADA accommodations, I was personally hurt and offended upon hearing about this experience. I visited the store on Wednesday, March 12, around 9:30 PM to identify the manager involved and report the incident to Guest Services. Unfortunately, I was unable to clearly read her name tag.
This behavior is unprofessional, discriminatory, and completely unacceptable, particularly from someone in a management role. It is concerning that a manager would display such insensitivity towards individuals with disabilities, and I am committed to ensuring that such behavior does not continue.
Dan Saffron
$50 for two single scoop ice cream cones and a small Oreo shake. Save your money and go to the gas station to get a pint of the same exact thing for $5.
Was amazing so delicious highly recommend it to everyone
Empress S.
Some of the staff didn't seem to be making very hygienic choices in front of customers...
Hannah Hale
Got 2 cookies and cream shakes from here yesterday, THE MILK IN THEM WAS SPOILED!!! I went back to the counter, and they admitted the milk was old, and went in the back to throw it away (they ended up throwing 2 gallons away). They did give us a full refund which was nice, but be warned on the quality.
Atmosphere: 3
Food: 1
Service: 3
Derrick Body
I’d like to thank Letty at Cinnabon located at the New York New York Hotel & Casino. We were greeted with a smile, great ENErgy and served with love. Cinnabon is hands down the best dessert in the casino. Thank you Letty and staff. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Roel van Wanrooy
WORST ICECREAM EVER!!! Ordered a sundae (large with caramel sauce and banana) for $13,98 you get 1 scoop of icecream and hot caramel sauce. But you get more sauce than icecream and the icecream is melted before you can start eating. 3 slices of banana and fake whipped cream. Never going to Hagendasz again. It’s overated!
Quick coffee stop. Average coffee. Stiff Vegas prices.
Good ice cream and shakes
Great ice cream!
Pretty good
The ice cream and the treats are amazing. But like everything in the hotel, it is very, very very very very, very expensive for what it is. It's like $12 for an ice cream cone.
Very clean .. very good . Everything looks taken care of . There is plenty of space to sit . This order went to the room as far as is very close to the elevators.. 24-hour so you can have something sweet any time of the day .. taste good
Very bad service. Didn’t put toppings in a bigger cup, paid extra for nothing. Please do better next time.
Very overpriced small portions
During this visit, my aunt and friend approached the counter to place an order. The manager on duty—a woman wearing black glasses—engaged in behavior that was both inappropriate and offensive. Specifically, she pretended to be mute or deaf, leading my aunt to attempt to communicate using sign language. Typically, when an employee requires ADA accommodations, proper signage is displayed to inform customers and assist in the interaction. However, in this instance, no such signage was present.
The situation escalated when the manager revealed that she was “just joking,” which my aunt found extremely disrespectful and offensive—especially considering the sensitivity surrounding disabilities. As a person with ADA accommodations, I was personally hurt and offended upon hearing about this experience. I visited the store on Wednesday, March 12, around 9:30 PM to identify the manager involved and report the incident to Guest Services. Unfortunately, I was unable to clearly read her name tag.
This behavior is unprofessional, discriminatory, and completely unacceptable, particularly from someone in a management role. It is concerning that a manager would display such insensitivity towards individuals with disabilities, and I am committed to ensuring that such behavior does not continue.
$50 for two single scoop ice cream cones and a small Oreo shake. Save your money and go to the gas station to get a pint of the same exact thing for $5.
Restaurantji Recommends
Was amazing so delicious highly recommend it to everyone
Some of the staff didn't seem to be making very hygienic choices in front of customers...
Got 2 cookies and cream shakes from here yesterday, THE MILK IN THEM WAS SPOILED!!! I went back to the counter, and they admitted the milk was old, and went in the back to throw it away (they ended up throwing 2 gallons away). They did give us a full refund which was nice, but be warned on the quality.
Atmosphere: 3
Food: 1
Service: 3
I’d like to thank Letty at Cinnabon located at the New York New York Hotel & Casino. We were greeted with a smile, great ENErgy and served with love. Cinnabon is hands down the best dessert in the casino. Thank you Letty and staff. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
WORST ICECREAM EVER!!!
Ordered a sundae (large with caramel sauce and banana) for $13,98 you get 1 scoop of icecream and hot caramel sauce. But you get more sauce than icecream and the icecream is melted before you can start eating. 3 slices of banana and fake whipped cream. Never going to Hagendasz again. It’s overated!
Atmosphere: 1
Food: 1
Service: 1
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