Some of the staff didn't seem to be making very hygienic choices in front of customers...
Hannah Hale
Got 2 cookies and cream shakes from here yesterday, THE MILK IN THEM WAS SPOILED!!! I went back to the counter, and they admitted the milk was old, and went in the back to throw it away (they ended up throwing 2 gallons away). They did give us a full refund which was nice, but be warned on the quality.
Atmosphere: 3
Food: 1
Service: 3
Derrick Body
I’d like to thank Letty at Cinnabon located at the New York New York Hotel & Casino. We were greeted with a smile, great ENErgy and served with love. Cinnabon is hands down the best dessert in the casino. Thank you Letty and staff. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
Roel van Wanrooy
WORST ICECREAM EVER!!! Ordered a sundae (large with caramel sauce and banana) for $13,98 you get 1 scoop of icecream and hot caramel sauce. But you get more sauce than icecream and the icecream is melted before you can start eating. 3 slices of banana and fake whipped cream. Never going to Hagendasz again. It’s overated!
Atmosphere: 1
Food: 1
Service: 1
Anna Kane
Great combination of Haagen Daz and Cinnabon at the second location off the casino floor by the Americas restaurant (other location on mezzanine level). Love the bright airy seating area. Ice cream is nice and hard. Cinnabon rolls are super tasty (although one I had later at night wasn't the freshest I've had). Highly recommend the Dazzler sundae banana split flavor. Switched the vanilla ice cream for chocolate. Yum! Prices are steep but that's Vegas... $11.95 for small Dazzler (2 scoops) $13.95 regular (3 scoops). Cinnabon original roll $8.95. Staff has been nice each time just missing a star because of prices and slightly stale cinnamon roll.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sundaes
Andy A
The location is inside the casino. Very clean and wasn’t busy when we stoped in. Employees were very friendly and answered any questions we had. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Yodie Roth
Great spot to get ice cream on the strip!!!
Atmosphere: 5
Food: 5
Service: 5
Chloe Park
Overcharging Terrible customer service!!!!
Atmosphere: 1
Food: 1
Service: 1
Jo
It tastes good but way overpriced. Someone ahead of me paid almost $18 for one milkshake. I paid $11 for one waffle cone. It would’ve been $15 for a chocolate dipped cone.
The girl with the lip piercing needs to work on her attitude; completely atrocious.
Atmosphere: 1
Food: 1
Service: 1
Khrysthyne Voie
What a FN joke !!! $30 for 2 ice cream small cones!! Line to pay took way longer then getting the ice cream , and it's just mediocre ice cream . Pricing for a small cone is LITERALLY ridiculous!! No wonder the had NO pricing up on their board ! Just a pic . Of ice cream cones.
Atmosphere: 1
Food: 1
Service: 1
Jaymee and Jess
Always delicious but way over priced and the serving size was less than normal. Yes, it is name brand ice cream on the strip…but that is no excuse for the massive up-charge and pitiful serving.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Gelato
Ian McCready
Manager is an obnoxious moron - no Customer Service Skills Had no idea about Bite Card even though Haagen Dazs participate in the scheme Says they are a Franchise - really ? So where does it say that on the large sign outside the door ?? Clown !!
Some of the staff didn't seem to be making very hygienic choices in front of customers...
Got 2 cookies and cream shakes from here yesterday, THE MILK IN THEM WAS SPOILED!!! I went back to the counter, and they admitted the milk was old, and went in the back to throw it away (they ended up throwing 2 gallons away). They did give us a full refund which was nice, but be warned on the quality.
Atmosphere: 3
Food: 1
Service: 3
I’d like to thank Letty at Cinnabon located at the New York New York Hotel & Casino. We were greeted with a smile, great ENErgy and served with love. Cinnabon is hands down the best dessert in the casino. Thank you Letty and staff. 10/10 recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Roll
WORST ICECREAM EVER!!!
Ordered a sundae (large with caramel sauce and banana) for $13,98 you get 1 scoop of icecream and hot caramel sauce. But you get more sauce than icecream and the icecream is melted before you can start eating. 3 slices of banana and fake whipped cream. Never going to Hagendasz again. It’s overated!
Atmosphere: 1
Food: 1
Service: 1
Great combination of Haagen Daz and Cinnabon at the second location off the casino floor by the Americas restaurant (other location on mezzanine level). Love the bright airy seating area. Ice cream is nice and hard. Cinnabon rolls are super tasty (although one I had later at night wasn't the freshest I've had). Highly recommend the Dazzler sundae banana split flavor. Switched the vanilla ice cream for chocolate. Yum! Prices are steep but that's Vegas... $11.95 for small Dazzler (2 scoops) $13.95 regular (3 scoops). Cinnabon original roll $8.95. Staff has been nice each time just missing a star because of prices and slightly stale cinnamon roll.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Sundaes
The location is inside the casino. Very clean and wasn’t busy when we stoped in. Employees were very friendly and answered any questions we had. Highly recommend this location.
Atmosphere: 5
Food: 5
Service: 5
Great spot to get ice cream on the strip!!!
Atmosphere: 5
Food: 5
Service: 5
Overcharging Terrible customer service!!!!
Atmosphere: 1
Food: 1
Service: 1
It tastes good but way overpriced. Someone ahead of me paid almost $18 for one milkshake. I paid $11 for one waffle cone. It would’ve been $15 for a chocolate dipped cone.
Delicious ice cream but too expensive.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Expensive but delicious
Decor needs an update
Kid-friendliness: It’s ice cream
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 3
Food: 5
Service: 5
Worst costumer service I have ever experienced.
The girl with the lip piercing needs to work on her attitude; completely atrocious.
Atmosphere: 1
Food: 1
Service: 1
What a FN joke !!! $30 for 2 ice cream small cones!! Line to pay took way longer then getting the ice cream , and it's just mediocre ice cream .
Pricing for a small cone is LITERALLY ridiculous!! No wonder the had NO pricing up on their board ! Just a pic . Of ice cream cones.
Atmosphere: 1
Food: 1
Service: 1
Always delicious but way over priced and the serving size was less than normal. Yes, it is name brand ice cream on the strip…but that is no excuse for the massive up-charge and pitiful serving.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Gelato
Manager is an obnoxious moron - no Customer Service Skills
Had no idea about Bite Card even though Haagen Dazs participate in the scheme
Says they are a Franchise - really ? So where does it say that on the large sign outside the door ??
Clown !!
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