We drive to the Jack in the Box in Maricopa Az on our way to California. We had not been to this location in about 2 years. We stopped going because the food and the service was terrible back then. To get an order and pick up was about 30 minutes. The food was reheated or made “way” in advance so it was stale when you got your order.
The food and service was better this time as it appears there has been a change in staff and the food, at least was semi fresh. The eggs in the breakfast jack was over dine and the by. Was a little chewy.
I have called the 800 number in the past with no response from Jack in the Box. The level of service and the quality of the food is not just a problem at Jack. Starbucks, McDonald’s, Burger King, Wendy’s, Sonic and Taco Bell also have similar problems. I believe the problem originates with the management and their ability to lead effectively and understanding how to provide a quality product and service. The worst place is Sonic. The staff is rude, the food is terrible and the management appears not to care. I believe some of these managers need to look at the In N Out’s playbook. The service is consistent, staff is polite and well dressed. Management is constantly monitoring the process to ensure their customers are getting a quality product.
Atmosphere: 3
Food: 3
Service: 4
The “One”
The staff at this location are extremely rude, this past Thanksgiving night I placed a mobile order, arrived at the restaurant and set in the Drive-Thru line for over 35 minutes, when I finally made it to the window and received my order realizing the food was extremely cold I politely ask for it to be remade and was told they wouldn't do that then I ask to speak with the manager, she immediately started cursing at me in Spanish and refused to remake the order or issue a refund. Stay away from this location. Following up on this garbage location they respond to my review by giving me a link to where they say they will take this seriously and would love to hear from me, so I went through all the steps and haven't heard back from anyone. And still waiting for my refund from Thanksgiving night what a joke
Bro YouMad
Lots of Crack heads hanging out in parking lot and in front of entrance makes the place feel ran down and dirty
Atmosphere: 1
Food: 3
Service: 2
mario mejia
Good prices
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Lila Aguilar
Kid-friendliness: Yes
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Taco, Sourdough Jack
Raphael White
Really fast for great night food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Brice Ricke
Love it
Atmosphere: 5
Food: 5
Service: 5
Lavonne Caviness
Food was fresh and hot! Doing a lot of road construction at the moment so it made it a little difficult to get into the parking lot but food came fast and fresh.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries, Chicken Sandwich
Nick Forte
Terrible breakfast jack, small cold tastless. Hookers knocking on your car windows, construction everywhere.
Takeaway, we arrived at the hotel and they didn't give us the fries of 4 combos
Atmosphere: 2
Food: 2
Bucs Fan
First experience here was OK. My second experience was really great manager on duty had no problem correcting an order issue and the food was hot and fresh definitely had to come back and give them five stars.
Atmosphere: 5
Food: 5
Service: 5
Evick Beltran
I tries this place for the first time the other day and loved it. I live in Florida and we do not have them there. I wish they could bring it to the south. Everything in the menu looks good and teste good.
Terrible location, horrible treatment in general
Atmosphere: 1
Food: 1
Service: 1
We drive to the Jack in the Box in Maricopa Az on our way to California. We had not been to this location in about 2 years. We stopped going because the food and the service was terrible back then. To get an order and pick up was about 30 minutes. The food was reheated or made “way” in advance so it was stale when you got your order.
The food and service was better this time as it appears there has been a change in staff and the food, at least was semi fresh. The eggs in the breakfast jack was over dine and the by. Was a little chewy.
I have called the 800 number in the past with no response from Jack in the Box. The level of service and the quality of the food is not just a problem at Jack. Starbucks, McDonald’s, Burger King, Wendy’s, Sonic and Taco Bell also have similar problems. I believe the problem originates with the management and their ability to lead effectively and understanding how to provide a quality product and service. The worst place is Sonic. The staff is rude, the food is terrible and the management appears not to care. I believe some of these managers need to look at the In N Out’s playbook. The service is consistent, staff is polite and well dressed. Management is constantly monitoring the process to ensure their customers are getting a quality product.
Atmosphere: 3
Food: 3
Service: 4
The staff at this location are extremely rude, this past Thanksgiving night I placed a mobile order, arrived at the restaurant and set in the Drive-Thru line for over 35 minutes, when I finally made it to the window and received my order realizing the food was extremely cold I politely ask for it to be remade and was told they wouldn't do that then I ask to speak with the manager, she immediately started cursing at me in Spanish and refused to remake the order or issue a refund. Stay away from this location. Following up on this garbage location they respond to my review by giving me a link to where they say they will take this seriously and would love to hear from me, so I went through all the steps and haven't heard back from anyone. And still waiting for my refund from Thanksgiving night what a joke
Lots of Crack heads hanging out in parking lot and in front of entrance makes the place feel ran down and dirty
Atmosphere: 1
Food: 3
Service: 2
Good prices
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Kid-friendliness: Yes
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Taco, Sourdough Jack
Really fast for great night food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Love it
Atmosphere: 5
Food: 5
Service: 5
Food was fresh and hot! Doing a lot of road construction at the moment so it made it a little difficult to get into the parking lot but food came fast and fresh.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries, Chicken Sandwich
Terrible breakfast jack, small cold tastless. Hookers knocking on your car windows, construction everywhere.
Atmosphere: 1
Food: 1
Service: 4
Restaurantji Recommends
Excellent service, 100% recommended
Atmosphere: 5
Food: 5
Service: 5
Takeaway, we arrived at the hotel and they didn't give us the fries of 4 combos
Atmosphere: 2
Food: 2
First experience here was OK. My second experience was really great manager on duty had no problem correcting an order issue and the food was hot and fresh definitely had to come back and give them five stars.
Atmosphere: 5
Food: 5
Service: 5
I tries this place for the first time the other day and loved it. I live in Florida and we do not have them there. I wish they could bring it to the south. Everything in the menu looks good and teste good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fries, Burger, Onion Rings
Quick service. Good food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich, Burger, Curly Fries, Chicken Sandwich
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