Hard old spicy chicken, worst sandwhich I’ve ate . Had to order something else!! I should’ve asked for a refund but out of courtesy the associate should’ve done just that after seeing my sandwhich! I bought something else to eat but customer service, food safety, quality and freshness not on their their priorities !
Atmosphere: 1
Food: 1
Service: 1
Chuck Foxx
Fast friendly service food was great
Atmosphere: 4
Food: 5
Service: 4
Brian H. (Brody)
Watched a worker talk on his phone while waiting for an Ubereats order.
Atmosphere: 1
Food: 5
Service: 1
JD perler Creations (perler)
Why is it so hard to get basic essentials with delivery... Ordered drinks and I guess straws are for the brave or something.
Food: 4
Service: 1
Z I N A
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Paris Randall
Friendly employees.
Atmosphere: 4
Food: 5
Service: 5
Devyn Tucker
I love coming to this Jack in the Box because the price is incredible and people like Lessyl who works the drive through. Amazing personality and accommodating when either they don't have an item or the shake machine goes down. Which only ever happened once.
It's nice to know that there are people out there who show somw pride in their quality of work and are personable working fast food. Most people unfortunately act like they are just surviving the day at work, so when you meet someone like Lyssel, you definitely notice.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Aponte-Rodriguez
I have to admit I was a little surprised on how good the food and service was! Very clean! Fresh food. Manager was a complete professional!
Atmosphere: 5
Food: 5
Service: 5
Olton Gilbert
A lot of customer service, but the food is cold sometime
Please give the correct soda to people. Its very important for diabetics. We know it's not a skilled job but you guys can atleast read right?
Atmosphere: 1
Food: 1
Service: 1
Ang Berg
I ordered from the drive-thru and got a spicy chicken meal. When I got home, which is 5 minutes from the Jack-N-The Box, I took a bite of the sandwich and it was stale and hard as a cardboard. I went back to the Jack-N the Box on Durango spoke to this curly red haired, white caucasian woman in purple shirt and I ask for a manager or a supervisor and she said she is the supervisor. I told her the sandwich was stale and hard like a cardboard box. I asked her if she would eat that kind of food herself and she didn’t answer me. Then, she asked me if I wanted a new one. I said I guess. She went in the back to talk to the cook and she returned and I told her that I changed my mind and that I wanted a refund instead as they might spit in my food. She then said that she didn’t know how to give a refund. I told her “What kind of supervisor does not know how to give a refund and would allow for that kind of food to be served?” She then told me that she’s not the cook, so I asked her “What kind of supervisor would blame their employee and not know anything about managing their people?” She then got offended and told me to come back the following day to talk to the manager so I could receive my refund. I told her “Why would I wait the next day to give my refund when you are a supervisor and should know?” Then she proceeded to threaten to call the police on me for asking for a refund in a proper manner. She was very rude and did not want to give me refund, so I ended up not getting a refund or having my food and instead received bad customer service. I think that these supervisors should be properly trained about their job or be fired/demoted if they can’t do her job properly. This wasn’t the first time that I had this kind of bad experience in this store, but this is the first time I am complaining because people deserve to eat a proper meal. People buy fast food for convenience but it becomes more a hassle and stressful because of bad customer service. To make it worst when you complain the company condones their employees’ bad behavior and not doing anything for their customers.
Miguel
Cashiers had massive attitude. Service, as a result, was very bad and disappointing.
Hard old spicy chicken, worst sandwhich I’ve ate . Had to order something else!! I should’ve asked for a refund but out of courtesy the associate should’ve done just that after seeing my sandwhich! I bought something else to eat but customer service, food safety, quality and freshness not on their their priorities !
Atmosphere: 1
Food: 1
Service: 1
Fast friendly service food was great
Atmosphere: 4
Food: 5
Service: 4
Watched a worker talk on his phone while waiting for an Ubereats order.
Atmosphere: 1
Food: 5
Service: 1
Why is it so hard to get basic essentials with delivery... Ordered drinks and I guess straws are for the brave or something.
Food: 4
Service: 1
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Friendly employees.
Atmosphere: 4
Food: 5
Service: 5
I love coming to this Jack in the Box because the price is incredible and people like Lessyl who works the drive through. Amazing personality and accommodating when either they don't have an item or the shake machine goes down. Which only ever happened once.
It's nice to know that there are people out there who show somw pride in their quality of work and are personable working fast food. Most people unfortunately act like they are just surviving the day at work, so when you meet someone like Lyssel, you definitely notice.
Atmosphere: 5
Food: 5
Service: 5
I have to admit I was a little surprised on how good the food and service was! Very clean! Fresh food. Manager was a complete professional!
Atmosphere: 5
Food: 5
Service: 5
A lot of customer service, but the food is cold sometime
Atmosphere: 4
Food: 3
Service: 5
Great place with friendly helpful people 👌
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
They can't get orders right.
Atmosphere: 1
Food: 1
Service: 1
Please give the correct soda to people. Its very important for diabetics. We know it's not a skilled job but you guys can atleast read right?
Atmosphere: 1
Food: 1
Service: 1
I ordered from the drive-thru and got a spicy chicken meal. When I got home, which is 5 minutes from the Jack-N-The Box, I took a bite of the sandwich and it was stale and hard as a cardboard. I went back to the Jack-N the Box on Durango spoke to this curly red haired, white caucasian woman in purple shirt and I ask for a manager or a supervisor and she said she is the supervisor. I told her the sandwich was stale and hard like a cardboard box. I asked her if she would eat that kind of food herself and she didn’t answer me. Then, she asked me if I wanted a new one. I said I guess. She went in the back to talk to the cook and she returned and I told her that I changed my mind and that I wanted a refund instead as they might spit in my food. She then said that she didn’t know how to give a refund. I told her “What kind of supervisor does not know how to give a refund and would allow for that kind of food to be served?” She then told me that she’s not the cook, so I asked her “What kind of supervisor would blame their employee and not know anything about managing their people?” She then got offended and told me to come back the following day to talk to the manager so I could receive my refund. I told her “Why would I wait the next day to give my refund when you are a supervisor and should know?” Then she proceeded to threaten to call the police on me for asking for a refund in a proper manner. She was very rude and did not want to give me refund, so I ended up not getting a refund or having my food and instead received bad customer service. I think that these supervisors should be properly trained about their job or be fired/demoted if they can’t do her job properly. This wasn’t the first time that I had this kind of bad experience in this store, but this is the first time I am complaining because people deserve to eat a proper meal. People buy fast food for convenience but it becomes more a hassle and stressful because of bad customer service. To make it worst when you complain the company condones their employees’ bad behavior and not doing anything for their customers.
Cashiers had massive attitude. Service, as a result, was very bad and disappointing.
Got what I was expecting.
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