Used to love JIB. This visit, the food was basically inedible.
Atmosphere: 1
Food: 1
Service: 1
Emily Riddle
Egg rolls were ice cold, employees were rude
Atmosphere: 1
Food: 1
Service: 1
Hailey Sim
The worker here is so mean. We come to buy food not coming ask your for donation .if your have anything happening at home please don't go to work
Atmosphere: 1
Food: 4
Service: 1
Cheryl Leggett
My food was dry, I ended up throwing it away, a waste of my money
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sandwich
Marley Timko
I went to order through the drive-thru and ended up being refused service and getting SCREAMED at.
I ordered a plain cheeseburger, thinking I could possibly get a bigger bun and patty with no sauces. The person at the drive thru said they would be unable to make it in a larger size than junior- to which I said okay, that’s fine. I then ordered a large curly fry, and asked to make it a combo. The drive-thru lady proceeded to delete my entire order and make it into a kids meal, with no curly fries and complete silence. I clarified that the meal would be for an adult and asked to just do the Junior Cheeseburger, a large curly fry, and a large drink. The drive thru worker started sounding angry, and her microphone was still on. I could hear her speaking badly about me. I attempted to remind her the microphone was still on, to which she began screaming at me through the speaker. SCREAMING. It was absolutely uncalled for and unwelcome.
At this point, I asked to get my order: a junior cheeseburger, which had been at her insistence, a large curly fry which could *not* be a combo according to her, and a large drink. She then refused to serve me. I pulled up to the window and the lovely lady there, Jenny, allowed me to pay and order with her; she was very kind. The original drive thru worker attempted to keep the door shut and continued to scowl at me.
TO JACK IN THE BOX: I’m not sure what her issue is. It is my guess that she maybe was having a really bad day, or perhaps this is a known attitude problem and she ABSOLUTELY SHOULD NOT BE FACING GUESTS!!! I will not be coming back to Jack-in-the-Box as she’s absolutely RUINED it for me. Her behavior is so uncalled for and reflects so badly on the restaraunt chain.
Kid-friendliness: ABSOLUTELY NOT. Their workers will scream and cuss at you when your order is slightly different than THEY want it to be.
Atmosphere: 1
Food: 5
Service: 1
Michael Toliver
No matter what, they will always forget something in your order. Even if the line is completely empty and you place an order online
Grah Leavitt
It's Jack in the Box. The drive through speaker was clear and they didn't get my order wrong. Sometimes you just crave those Jack in the box tacos. They're not good tacos, but they're good something.
Matthew Parker
Jenny in the drive-thru made our night with her outstanding customer service! Even through the drive-thru speaker she was welcoming and patient as we navigated the menu! She ensured our order was correct and the product was so hot and fresh that this has become my go-to location! She even thanked us for being so polite! A rarity these days! Jenny, please continue brightening up the loyal customers, it truly makes a difference! I hope you are recognized for your charm!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Mini Tacos
Randy Lee
Worst service at this location. I asked for a receipt and they just ignored me and continuing doing their jobs. It was a simple request and just ignored my request.
Atmosphere: 1
Food: 1
Service: 1
kyle pope
Every time I go to this location they always tell me their systems are rebooting and can't take my order. You're supposed to be open 24 hours but yet everyday I get off work. It doesn't matter if it's 3, :30 or 5:00. They always say systems are rebooting and I can never order food. Might as well never come to this Jack in the box again. Something needs to happen where you need to open another drawer so your customers can actually order food or get workers that actually want to work and don't make excuses to sit around and do nothing
I’ve picked up online orders from here a couple of times and Kat has always been incredibly nice, jovial, and helpful. If the owner/operator is reading this, she needs a raise and some recognition!
Atmosphere: 5
Food: 5
Service: 5
E M
Five stars for the service at the drive thru, zero for the management.
Used to love JIB. This visit, the food was basically inedible.
Atmosphere: 1
Food: 1
Service: 1
Egg rolls were ice cold, employees were rude
Atmosphere: 1
Food: 1
Service: 1
The worker here is so mean. We come to buy food not coming ask your for donation .if your have anything happening at home please don't go to work
Atmosphere: 1
Food: 4
Service: 1
My food was dry, I ended up throwing it away, a waste of my money
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Sandwich
I went to order through the drive-thru and ended up being refused service and getting SCREAMED at.
I ordered a plain cheeseburger, thinking I could possibly get a bigger bun and patty with no sauces. The person at the drive thru said they would be unable to make it in a larger size than junior- to which I said okay, that’s fine. I then ordered a large curly fry, and asked to make it a combo. The drive-thru lady proceeded to delete my entire order and make it into a kids meal, with no curly fries and complete silence. I clarified that the meal would be for an adult and asked to just do the Junior Cheeseburger, a large curly fry, and a large drink. The drive thru worker started sounding angry, and her microphone was still on. I could hear her speaking badly about me. I attempted to remind her the microphone was still on, to which she began screaming at me through the speaker. SCREAMING. It was absolutely uncalled for and unwelcome.
At this point, I asked to get my order: a junior cheeseburger, which had been at her insistence, a large curly fry which could *not* be a combo according to her, and a large drink. She then refused to serve me. I pulled up to the window and the lovely lady there, Jenny, allowed me to pay and order with her; she was very kind. The original drive thru worker attempted to keep the door shut and continued to scowl at me.
TO JACK IN THE BOX: I’m not sure what her issue is. It is my guess that she maybe was having a really bad day, or perhaps this is a known attitude problem and she ABSOLUTELY SHOULD NOT BE FACING GUESTS!!! I will not be coming back to Jack-in-the-Box as she’s absolutely RUINED it for me. Her behavior is so uncalled for and reflects so badly on the restaraunt chain.
Kid-friendliness: ABSOLUTELY NOT. Their workers will scream and cuss at you when your order is slightly different than THEY want it to be.
Atmosphere: 1
Food: 5
Service: 1
No matter what, they will always forget something in your order. Even if the line is completely empty and you place an order online
It's Jack in the Box. The drive through speaker was clear and they didn't get my order wrong. Sometimes you just crave those Jack in the box tacos. They're not good tacos, but they're good something.
Jenny in the drive-thru made our night with her outstanding customer service! Even through the drive-thru speaker she was welcoming and patient as we navigated the menu! She ensured our order was correct and the product was so hot and fresh that this has become my go-to location! She even thanked us for being so polite! A rarity these days! Jenny, please continue brightening up the loyal customers, it truly makes a difference! I hope you are recognized for your charm!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Mini Tacos
Worst service at this location. I asked for a receipt and they just ignored me and continuing doing their jobs. It was a simple request and just ignored my request.
Atmosphere: 1
Food: 1
Service: 1
Every time I go to this location they always tell me their systems are rebooting and can't take my order. You're supposed to be open 24 hours but yet everyday I get off work. It doesn't matter if it's 3, :30 or 5:00. They always say systems are rebooting and I can never order food. Might as well never come to this Jack in the box again. Something needs to happen where you need to open another drawer so your customers can actually order food or get workers that actually want to work and don't make excuses to sit around and do nothing
Atmosphere: 1
Service: 1
Restaurantji Recommends
Honestly the best Jack in the box I've been to
Atmosphere: 5
Food: 5
Service: 5
Hit & miss....depends on who's working
Atmosphere: 3
Food: 3
Service: 3
Place always has their lobby closed.
Atmosphere: 1
Food: 3
Service: 1
I’ve picked up online orders from here a couple of times and Kat has always been incredibly nice, jovial, and helpful. If the owner/operator is reading this, she needs a raise and some recognition!
Atmosphere: 5
Food: 5
Service: 5
Five stars for the service at the drive thru, zero for the management.
Atmosphere: 1
Food: 5
Service: 5
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