I love coming to this Jack in the Box because the price is incredible and people like Lessyl who works the drive through. Amazing personality and accommodating when either they don't have an item or the shake machine goes down. Which only ever happened once.
It's nice to know that there are people out there who show somw pride in their quality of work and are personable working fast food. Most people unfortunately act like they are just surviving the day at work, so when you meet someone like Lyssel, you definitely notice.
Atmosphere: 5
Food: 5
Service: 5
Nicholas Aponte-Rodriguez
I have to admit I was a little surprised on how good the food and service was! Very clean! Fresh food. Manager was a complete professional!
Atmosphere: 5
Food: 5
Service: 5
Olton Gilbert
A lot of customer service, but the food is cold sometime
Atmosphere: 4
Food: 3
Service: 5
Gary Parsons
Great place with friendly helpful people đ
Atmosphere: 4
Food: 5
Service: 5
Bert Guerr
They can't get orders right.
Atmosphere: 1
Food: 1
Service: 1
Joe Costa
Please give the correct soda to people. Its very important for diabetics. We know it's not a skilled job but you guys can atleast read right?
Atmosphere: 1
Food: 1
Service: 1
Ang Berg
I ordered from the drive-thru and got a spicy chicken meal. When I got home, which is 5 minutes from the Jack-N-The Box, I took a bite of the sandwich and it was stale and hard as a cardboard. I went back to the Jack-N the Box on Durango spoke to this curly red haired, white caucasian woman in purple shirt and I ask for a manager or a supervisor and she said she is the supervisor. I told her the sandwich was stale and hard like a cardboard box. I asked her if she would eat that kind of food herself and she didnât answer me. Then, she asked me if I wanted a new one. I said I guess. She went in the back to talk to the cook and she returned and I told her that I changed my mind and that I wanted a refund instead as they might spit in my food. She then said that she didnât know how to give a refund. I told her âWhat kind of supervisor does not know how to give a refund and would allow for that kind of food to be served?â She then told me that sheâs not the cook, so I asked her âWhat kind of supervisor would blame their employee and not know anything about managing their people?â She then got offended and told me to come back the following day to talk to the manager so I could receive my refund. I told her âWhy would I wait the next day to give my refund when you are a supervisor and should know?â Then she proceeded to threaten to call the police on me for asking for a refund in a proper manner. She was very rude and did not want to give me refund, so I ended up not getting a refund or having my food and instead received bad customer service. I think that these supervisors should be properly trained about their job or be fired/demoted if they canât do her job properly. This wasnât the first time that I had this kind of bad experience in this store, but this is the first time I am complaining because people deserve to eat a proper meal. People buy fast food for convenience but it becomes more a hassle and stressful because of bad customer service. To make it worst when you complain the company condones their employeesâ bad behavior and not doing anything for their customers.
Miguel
Cashiers had massive attitude. Service, as a result, was very bad and disappointing.
It is March 9th 7:50 PM and I'm currently waiting for my order. The young man at the drive through light skin tall young man with a tattoo on his neck very rude doesn't seems like he like his job very much. I'm just trying to order food for my children and he has this nasty attitude at the window.. Was asking for a straws for my drink and he closed the window in my face and didn't come back. Get better. Employees.
Ruby Faye
My friend and I ordered on the app and picked up our food via drive-thru and I was missing items from my meal. We were just trying to understand what had happened but I was still missing fries from and my drink. We had to order the drink separate and he got it wrong. I asked for a strawberry milkshake and he gave me vanilla. He also for got out sauce, we had to go through the drive-thru again to get it and he gave us attitude about it. It was part of what we ordered. Like what the heck man. On top of that the front door is locked so I couldn't go in to get more sauce.
Alfredo Samaniego (Fredo)
Lobby says open at 6am. Itâs almost 630 and the doors are locked. The worker on duty said weâre not open for some reason. But are doing drive thru orders
Ally M
ZERO STARS!! I hope someone who actually cares sees this. I placed a mobile order around 7:45pm today for drive through pickup. When we pulled up to the window we received our bags and drinks from the gentleman I didnât get name but he had a black shirt on. I was carrying my birthday cake on my lap so since there was cars behind us I told my husband to pull forward so we can check our bags and make sure everything is there due to the fact that we have gone home without checking and have had missing items in a different location and we have always let it go never complained. Sure enough I check our bags and we were missing 2 fries from our order. So my husband went inside to let the gentleman know the same guy at the drive through. And he turned and let the guy in a purple shirt know who was apparently making the orders that we were missing 2 fries. The man in the purple shirt looked at my husband and said âI put the fries in there my boyâ so unprofessional! As my husband is taking the items out to show him nothing is in there. The man in the purple shirt continues to argue he put the fries in there. My husband walks out to let me know whatâs happening. When I went in there the rude guy in the purple shirt was with a customer so I stayed to the side until the customer paid and the whole time that employee had a smirk on his face. When I asked him whatâs happening we are missing our fries he continued to say he put them in the bag. At that point I said so youâre saying Iâm lying? I said come check my vehicle. To which he replied âIâm not doing all thatâ I said thatâs fine check the cameras. He said thereâs no manager here till tomorrow. He told me to pay for another order of fries and he can give them to me. Umm WHAT? Why would he make me pay again for something HE obviously forgot to put in my bag! Then he tells me to go on the app and cancel my order! How do people like this have jobs with zero respect for customers disgusting arrogant attitude. The fact that he treats paying customers that way I can tell heâs gotten away with it. Thatâs why he does it! Did I pay for my order YES did I receive what I paid for? NO!! I feel ripped off because as Iâm sitting here writing this I didnât get the food I PAID FOR WITH MY HARD EARNED MONEY! DO BETTER AND YOU LOST A CUSTOMER TODAY THANKS TO THAT RUDE EMPLOYEE NOT GIVING ME WHAT I PAID FOR!
In response to this I have already reached out to this link the same night it happened and Iâm still waiting for someone to respond.
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Friendly employees.
Atmosphere: 4
Food: 5
Service: 5
I love coming to this Jack in the Box because the price is incredible and people like Lessyl who works the drive through. Amazing personality and accommodating when either they don't have an item or the shake machine goes down. Which only ever happened once.
It's nice to know that there are people out there who show somw pride in their quality of work and are personable working fast food. Most people unfortunately act like they are just surviving the day at work, so when you meet someone like Lyssel, you definitely notice.
Atmosphere: 5
Food: 5
Service: 5
I have to admit I was a little surprised on how good the food and service was! Very clean! Fresh food. Manager was a complete professional!
Atmosphere: 5
Food: 5
Service: 5
A lot of customer service, but the food is cold sometime
Atmosphere: 4
Food: 3
Service: 5
Great place with friendly helpful people đ
Atmosphere: 4
Food: 5
Service: 5
They can't get orders right.
Atmosphere: 1
Food: 1
Service: 1
Please give the correct soda to people. Its very important for diabetics. We know it's not a skilled job but you guys can atleast read right?
Atmosphere: 1
Food: 1
Service: 1
I ordered from the drive-thru and got a spicy chicken meal. When I got home, which is 5 minutes from the Jack-N-The Box, I took a bite of the sandwich and it was stale and hard as a cardboard. I went back to the Jack-N the Box on Durango spoke to this curly red haired, white caucasian woman in purple shirt and I ask for a manager or a supervisor and she said she is the supervisor. I told her the sandwich was stale and hard like a cardboard box. I asked her if she would eat that kind of food herself and she didnât answer me. Then, she asked me if I wanted a new one. I said I guess. She went in the back to talk to the cook and she returned and I told her that I changed my mind and that I wanted a refund instead as they might spit in my food. She then said that she didnât know how to give a refund. I told her âWhat kind of supervisor does not know how to give a refund and would allow for that kind of food to be served?â She then told me that sheâs not the cook, so I asked her âWhat kind of supervisor would blame their employee and not know anything about managing their people?â She then got offended and told me to come back the following day to talk to the manager so I could receive my refund. I told her âWhy would I wait the next day to give my refund when you are a supervisor and should know?â Then she proceeded to threaten to call the police on me for asking for a refund in a proper manner. She was very rude and did not want to give me refund, so I ended up not getting a refund or having my food and instead received bad customer service. I think that these supervisors should be properly trained about their job or be fired/demoted if they canât do her job properly. This wasnât the first time that I had this kind of bad experience in this store, but this is the first time I am complaining because people deserve to eat a proper meal. People buy fast food for convenience but it becomes more a hassle and stressful because of bad customer service. To make it worst when you complain the company condones their employeesâ bad behavior and not doing anything for their customers.
Cashiers had massive attitude. Service, as a result, was very bad and disappointing.
Restaurantji Recommends
Got what I was expecting.
It is March 9th 7:50 PM and I'm currently waiting for my order. The young man at the drive through light skin tall young man with a tattoo on his neck very rude doesn't seems like he like his job very much. I'm just trying to order food for my children and he has this nasty attitude at the window.. Was asking for a straws for my drink and he closed the window in my face and didn't come back. Get better.
Employees.
My friend and I ordered on the app and picked up our food via drive-thru and I was missing items from my meal. We were just trying to understand what had happened but I was still missing fries from and my drink. We had to order the drink separate and he got it wrong. I asked for a strawberry milkshake and he gave me vanilla. He also for got out sauce, we had to go through the drive-thru again to get it and he gave us attitude about it. It was part of what we ordered. Like what the heck man. On top of that the front door is locked so I couldn't go in to get more sauce.
Lobby says open at 6am. Itâs almost 630 and the doors are locked. The worker on duty said weâre not open for some reason. But are doing drive thru orders
ZERO STARS!! I hope someone who actually cares sees this. I placed a mobile order around 7:45pm today for drive through pickup. When we pulled up to the window we received our bags and drinks from the gentleman I didnât get name but he had a black shirt on. I was carrying my birthday cake on my lap so since there was cars behind us I told my husband to pull forward so we can check our bags and make sure everything is there due to the fact that we have gone home without checking and have had missing items in a different location and we have always let it go never complained.
Sure enough I check our bags and we were missing 2 fries from our order. So my husband went inside to let the gentleman know the same guy at the drive through. And he turned and let the guy in a purple shirt know who was apparently making the orders that we were missing 2 fries. The man in the purple shirt looked at my husband and said âI put the fries in there my boyâ so unprofessional! As my husband is taking the items out to show him nothing is in there. The man in the purple shirt continues to argue he put the fries in there. My husband walks out to let me know whatâs happening. When I went in there the rude guy in the purple shirt was with a customer so I stayed to the side until the customer paid and the whole time that employee had a smirk on his face. When I asked him whatâs happening we are missing our fries he continued to say he put them in the bag. At that point I said so youâre saying Iâm lying? I said come check my vehicle. To which he replied âIâm not doing all thatâ I said thatâs fine check the cameras. He said thereâs no manager here till tomorrow. He told me to pay for another order of fries and he can give them to me. Umm WHAT? Why would he make me pay again for something HE obviously forgot to put in my bag!
Then he tells me to go on the app and cancel my order! How do people like this have jobs with zero respect for customers disgusting arrogant attitude. The fact that he treats paying customers that way I can tell heâs gotten away with it. Thatâs why he does it! Did I pay for my order YES did I receive what I paid for? NO!! I feel ripped off because as Iâm sitting here writing this I didnât get the food I PAID FOR WITH MY HARD EARNED MONEY! DO BETTER AND YOU LOST A CUSTOMER TODAY THANKS TO THAT RUDE EMPLOYEE NOT GIVING ME WHAT I PAID FOR!
In response to this I have already reached out to this link the same night it happened and Iâm still waiting for someone to respond.
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