LONGBAR

Reserved a non-smoking room months in advance specifically due to respiratory conditions. During check in, was told "sorry no non-smoking rooms available unless you want to pay a upgrade fee for one. per hotel management." I have the confirmation email to show non-smoking reserved for the stay, and they just don't care. Have a medical condition? They could care less.

This place is a absolute dump. Makes Motel 6 look luxury. The smoking room stinks of years old and new...read full review

very poor service. we have been waiting for a room that we reserved over a month ago and here we sit in the casino and wait to be called when out room is ready as we watch tons of people walk up to the counter and get their rooms. first time staying on freemont and will definitely never book here again

LITERAL RAW SEWAGE BACKED INTO OUR ROOM.
We had to request to be moved — the hotel never offered it. We were given two vouchers for well drinks as “compensation” and told to wait up to 10 days to hear back from “Risk Management” about any reimbursement for the room or damaged personal items.

The security team, site manager, and front desk were all dismissive, constantly passing the issue off to “Risk Management” instead of taking responsibility. No one...read full review