Ordered a large thin crust and a large hand tossed. Instead of communicating with the customer that they're out of both crusts they said nothing. Instead the customer got tavern crust. If customer wanted tavern crust we would've ordered it. We could've gone to another location. But no they said nothing. Horrible customer service. Their website should've reflected they were out of both crust.
Called store to complain and received an apology for food we couldn't eat.
Atmosphere: 1
Food: 1
Service: 1
Angelic Kearney
2/6/25 Ordered pizza and pepperoni melt and garlic bread and vegetables pasta and it was all horrible, hard , overcooked, no extra cheese nor Italian sausage as I ordered and melt was hard and burnt and garlic bread hard and dry and this is 3rd time I’ve complained about the food and I’m very disappointed and upset and disgusted 🤢 with the food and customer service ! Food and customer services are getting worst and worse and when you complain treat you like your the problem!! 6895 e lake mead blvd and 560 Nellis in Las Vegas they need some help with cooking and making a real pizza to the customers liking!!! Thanks to the delivery guy at Nellis he was courteous and helpful and polite and he needs a raise!!! Great customer service!!! I’m done with Pizza Hut and been with them for over 10 + years!! It’s really going down hill!!!
Service: 4
David Guzman
I am bilingual but I like to speak Spanish, I called to order something and asked for someone in Spanish and they left me in Lima without answering, but I went for some tacos
Atmosphere: 3
Food: 3
Service: 3
Cynthia Renteria
i order 2 pizzasfrom them, and wings, the pizza was very poor hardly any toppins and the wings hardly any sauce and youmust give them tip, I thought the tip is only if you want to give them not mandatory, very disappointed not coming back
Atmosphere: 4
Food: 1
Service: 3
Rachel Newman
Horrible pizza. Ordered a flavor crust and received no crust. Also no sauce, like warm pizza. Simply awful. Last 2 times I ordered from the Nellis location straight disappointment. Will never oder again.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Breadsticks
Chelsea Delgadillo
Katie and Tom are liars. I placed an online order and used my points. Ive never had an issue before. I went to pick up my food. They said my points didn’t go through on their system. So I called the point department. They said everything was fine and they pulled the points. There should be no issues. Unprofessional and rude.
Service: 1
Recommended dishes: Pepperoni Pizza, Breadsticks
Andrew Gilland
Not very friendly and one pizza over cooked the other under cooked and man took one bite of my wings and they were well under cooked even the dessert was under cooked
Atmosphere: 1
Food: 1
Service: 1
Marisol Portillo
Horrible customer service I had to wait and hour and a half for my pizza to get delivered and then the food didn’t taste right I also got the cinnamon rolls and they looked like if they were old also tasted old horrible place to order from
Atmosphere: 1
Food: 1
Service: 1
Janette Hernandez
Worst experience ever …. all i asked was a managers name was told not allowes. why!? my order not made right. my reciept say how i want my pizza yet still made wrong. and no mamager want to get on the phone to help. makes you wonder. worst experience ever
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Katlyn Spear
Workers very friendly, talked to a girl on the phone named Angelica took my order was super helpful and patient delivered with care and efficiently by
Great Service!! Hot Food ! Cooked correctly ! No issues ! ! This is the ONLY pizza hit I’ll ever go to if I want it!??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Icing Dip, Cheese Sticks, Cinnamon Sticks, Pepperoni Pizza, Breadsticks, Pepperoni Lover's Pizza, Big Dinner Box with Pasta
Wait For You
Total clown show of a store I went to pick up an order to be ignored by staff even as they made eye contact with me when my order was ready as soon as I walked out they handed another customer her food
Atmosphere: 1
Food: 1
Service: 1
13bulletclip
Honestly I don’t EVER feel welcomed here. The employees are far from friendly. More of get what you came for and get the hell out ?. Don’t say thank you or anything. Are manners no longer a requirement for employees now a days ?
Atmosphere: 1
Food: 4
Service: 1
Mercedes Carretero
I will never order from this location again the manager is doing illegal things to make up quota by having her delivery drivers put they have delivered the pizza then take up to an hour to deliver and when i call to ask why does it say delivered but i dont have any pizza the manager has no professionalism tells me she has to do that for her store then says the app is not working i question her and she hangs up then ignores me completely on the second call never again this location is not worth this much drama
Ordered a large thin crust and a large hand tossed. Instead of communicating with the customer that they're out of both crusts they said nothing. Instead the customer got tavern crust. If customer wanted tavern crust we would've ordered it. We could've gone to another location. But no they said nothing. Horrible customer service. Their website should've reflected they were out of both crust.
Called store to complain and received an apology for food we couldn't eat.
Atmosphere: 1
Food: 1
Service: 1
2/6/25 Ordered pizza and pepperoni melt and garlic bread and vegetables pasta and it was all horrible, hard , overcooked, no extra cheese nor Italian sausage as I ordered and melt was hard and burnt and garlic bread hard and dry and this is 3rd time I’ve complained about the food and I’m very disappointed and upset and disgusted 🤢 with the food and customer service ! Food and customer services are getting worst and worse and when you complain treat you like your the problem!! 6895 e lake mead blvd and 560 Nellis in Las Vegas they need some help with cooking and making a real pizza to the customers liking!!! Thanks to the delivery guy at Nellis he was courteous and helpful and polite and he needs a raise!!! Great customer service!!! I’m done with Pizza Hut and been with them for over 10 + years!! It’s really going down hill!!!
Service: 4
I am bilingual but I like to speak Spanish, I called to order something and asked for someone in Spanish and they left me in Lima without answering, but I went for some tacos
Atmosphere: 3
Food: 3
Service: 3
i order 2 pizzasfrom them, and wings, the pizza was very poor hardly any toppins and the wings hardly any sauce and youmust give them tip, I thought the tip is only if you want to give them not mandatory, very disappointed not coming back
Atmosphere: 4
Food: 1
Service: 3
Horrible pizza. Ordered a flavor crust and received no crust. Also no sauce, like warm pizza. Simply awful. Last 2 times I ordered from the Nellis location straight disappointment. Will never oder again.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Breadsticks
Katie and Tom are liars. I placed an online order and used my points. Ive never had an issue before. I went to pick up my food. They said my points didn’t go through on their system. So I called the point department. They said everything was fine and they pulled the points. There should be no issues. Unprofessional and rude.
Service: 1
Recommended dishes: Pepperoni Pizza, Breadsticks
Not very friendly and one pizza over cooked the other under cooked and man took one bite of my wings and they were well under cooked even the dessert was under cooked
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service I had to wait and hour and a half for my pizza to get delivered and then the food didn’t taste right I also got the cinnamon rolls and they looked like if they were old also tasted old horrible place to order from
Atmosphere: 1
Food: 1
Service: 1
Worst experience ever …. all i asked was a managers name was told not allowes. why!? my order not made right. my reciept say how i want my pizza yet still made wrong. and no mamager want to get on the phone to help. makes you wonder. worst experience ever
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni Pizza
Workers very friendly, talked to a girl on the phone named Angelica took my order was super helpful and patient delivered with care and efficiently by
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great Service!! Hot Food ! Cooked correctly ! No issues ! ! This is the ONLY pizza hit I’ll ever go to if I want it!??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Icing Dip, Cheese Sticks, Cinnamon Sticks, Pepperoni Pizza, Breadsticks, Pepperoni Lover's Pizza, Big Dinner Box with Pasta
Total clown show of a store I went to pick up an order to be ignored by staff even as they made eye contact with me when my order was ready as soon as I walked out they handed another customer her food
Atmosphere: 1
Food: 1
Service: 1
Honestly I don’t EVER feel welcomed here. The employees are far from friendly. More of get what you came for and get the hell out ?. Don’t say thank you or anything. Are manners no longer a requirement for employees now a days ?
Atmosphere: 1
Food: 4
Service: 1
I will never order from this location again the manager is doing illegal things to make up quota by having her delivery drivers put they have delivered the pizza then take up to an hour to deliver and when i call to ask why does it say delivered but i dont have any pizza the manager has no professionalism tells me she has to do that for her store then says the app is not working i question her and she hangs up then ignores me completely on the second call never again this location is not worth this much drama
Atmosphere: 1
Food: 1
Service: 1
Cozy nice place with delicious breakfast
Atmosphere: 4
Food: 4
Service: 4
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