UPDATE; Decided to give this location another try since it's been years. Once again, both mine & my husband's shakes were wrong. The receipt is correct, but the orders were still not right. To top it off, they take FOREVER & the employees were all texting on their phones in the back (you can see them through the window!)
I will be contacting management tomorrow, because it's ridiculous. Back to banning this Sonic location!
I would normally give Sonic a much higher rating because we love the drinks & goodies, except that EVERY SINGLE TIME at this location, (and I am talking, at least a dozen times here) they've gotten our order completely wrong. Even after confirming the order was correct at the time we placed it, even when the receipt says the order correctly, we've had to go back because what we received wasn't correct. The last time however, after waiting in the drive-thru line for an hour, I was too annoyed to even bother with it & just fixed the mistakes ourselves at home. Definitely double check to make sure everything is correct before leaving because it's happened on numerous occasions at this location, not only to myself, but also other members of my family on their visits. Granted, they are always extremely busy, but still, it's HUGELY frustrating. I actually won't go back to this location due to the continued issue.
Atmosphere: 1
Food: 3
Service: 1
Jessica Graybill
Very good food, not excellent service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tots, Onion Rings
Alexxis Agurcia
Today at 2:00 my husband and I left without our meal due to the fact that we were denied the happy hour pricing. I was ordering our food and I asked the young man if it was happy hour prices for the slushes. He said yes, then he said I mean in two minutes it will be at 2:00. I said oh okay great and I continued ordering and then it was 2:00 exactly. My car is a few minutes ahead so that is originally why I hit the button. After my order was taken, a girl comes on the speaker and tells me that she can not give us the happy hour prices because our order started being taken at 1:57. My husband asked if we could start the order over and she said, "well we already took the order so no". Her attitude was so bad. So I told her that we would eat at another restaurant.. and she didn't respond at all. There was no empathy, no understanding. It was just plain bad service and miscommunication.
Sunday, 02-09-2025 1:57 PM.
Service: 1
Storm La Bass
Every time we order a blast from here it’s just a cup full of soft serve with some oreo crumbs sprinkled on top (with a few occasionally in the very bottom). Not to go full boomer here, but oh my god, do the employees not know how to press a button to mix the ingredients?
Javan Mackenroth
Decided to try Sonic after not having it in almost 10 years. Press the button and got no response. After 10-15 minutes still no response. Mind you it’s 1 am and there’s only 1 other car in the parking lot. One of the workers went outside to talk to this other car the entire time smoking his cigarette. Was just trying to have a nice burger after a hard nights work.
Service: 1
HennyMeDown GasMeUp
I work in the same parking lot as this location an the service just gets slower and worse everyday. Someone thing needs to be done because waiting 20+ minutes for DRINKS is crazzzzzy
Atmosphere: 1
Food: 1
Service: 1
MIKE MARTIN
Sonic is a different type of place, seems extremely hard to get fresh hot food from that place, the ice cream is great and the flavored sodas are great too
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cheeseburger, Tots, Hot Dog, Onion Rings
Aedom Azanaw
a lot of this was my fault. this a cumulative review of my recent sonic experiences. i usually go to this place once in a while but for the past month or 2 my sister and i have become regulars. i love going esp since i always have a craving for a cherry coke. i like how they add the flavoring so the cherry flavor is less watered down compared to when you go to an in and out. yk the food is good i enjoy the food for the most part it’s just certain things like not providing napkins at a place that’s a drive thru or a place where people typically eat in their car i should prob ask but tbh i thought yk at least one of these times someone would have the curtesy to put in napkins yk but what do i know. There’s also some really long wait times but yk i get it some times its short staffed i get it i work in food. The second to most recent time I asked for groovy fries which im guessing now is just what they call the fries but I remembered getting an ad that with groovy fries you get groovy sauce. Idk if that’s just not offered at that location or I should have specifically asked for groovy sauce but i thought with the videos I saw about these fries yk the groovy fries came with groovy sauce. Both times I asked for those fries and did not get groovy sauce. Idk maybe they thought i said curly fries idfk. Maybe I just need to be louder it’s just me personally I just don’t want to be too loud and be perceived as a b*t(h yk. I asked my sister to check the bag and she didn’t so it’s my fault I should of checked the bag or asked for groovy sauce just in case(if it even exists or if it’s offered at other locations). This particular day today I went with my sister cause we craved classic cruisers, we also ordered the fries and mozzarella sticks. What kind of set me over the edge was this time I talked to a person today and asked him/her/they to confirm the order and I asked him/her/they to confirm there were groovy fries and the worker confirmed there were groovy fries. My sister didn’t check the bag, I probably should of checked but yk I just wanted to go home. The person also handed me 2 cruisers with the lids they put for drinks with whipped cream. I was gonna ask if they could put the appropriate lid yk to avoid spilling but the person looked like they were in a bad mood and I tried to avoid being annoying, I could of asked for a drink carrier too now that I’m thinking about it but yk I apparently wasn’t thinking then and put the two drinks on my drink compartment holders in my car. So one of them spilled while I was driving home and I was really annoyed cause all of this could of been prevented if I just asked the person to change the lid or to have a drink carrier or yk for the wonderful crew member to see that it was the wrong lid or explain hey we ran out of these lids would you like a drink carrier. But I get it it’s prob a teenager who struggles with school work life balance and didn’t want to be there or someone who dropped out of school and now feels this job is their future. I’m just annoyed but yk a lot of this is my fault. I could of just held one while I was driving I could of done a lot of stuff I could of just got my own Coca Cola and some cherry syrup from tjmax and make my own. On the bright side the melted ice watered down the soda so my car was a bit easier to clean. Would of pulled over and cleaned it after it spilled but yk no napkins in the bag so cleaned when I got home. Yeah im a Karen ik but hey if you are an idiot like me maybe don’t go to a fast food restaurant if you feel like you can’t prevent messes or if you just get easily annoyed. The ironic thing is that ill prob be back cause my sister is the one who asks for this stuff, i usually eat stuff at home but maybe we’ll try dairy queen or just save my money and gas. Yeah that first photo that is what was left after it spilled in my car, it was a medium so it wasn’t some small spill sadly, the funny thing is i was driving slow that even people where going around me at times.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Mozzarella Sticks, Fries
Big Monty
No napkins.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Tots
Kenneth Laxamana
it feels like she dont want me to speak for my order.. 🤦🏼♂️
Hi my name is Danielle I live in Las Vegas NV & I went to the store located on 7245 S Durango Dr, Las Vegas, NV 89113 My daughter went to order us 3 drinks I got an extra large strawberry lime aid As I’m sipping on it in my living room I suck up a fingernail in my mouth!! First Off Gross? 2nd. How are your nails so long working in fast food that they can fall off while your making drinks & you not notice? Isn’t that unsanitary? Nails carry all type of stuff we touch throughout the day under them & it was just floating in the drink I was drinking…. RIDICULOUS. I really hope y’all make sure things like this do not happen again if there’s fingernails in drinks no telling what’s in y’all food. I’m kinda disgusted.
Atmosphere: 1
Food: 1
Service: 1
Rich N
Perfect place if you have the munchies late night I guess.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Tots, Chili Cheese, Fries
Rebecca Kiziltas
Horrible rude workers, don’t care, we are only customers ,Served us cold food, didn’t want to make fresh tots, so, they didn’t give us any, no napkins, ketchup, no mustard, just a big cup of rude jerks and a plate of extra old cold food, btw food was so old, took one bite of my 20$ burger barfed all night, oldest burger I’ve ever had. Tried to call, they keep the line of the hook for a reason. Bravo to the loser owner
Riay Riay
If you have a whole line full of cars backed up on the drive thru maybe you should tell your employees to stop messing around and using their phones .
Chad Mikitaroff
Late night drive through girls are the nicest I have ever met I do door dash there and they are so nice to my puppy and I just b want to say thanks to them for being so beautiful
UPDATE; Decided to give this location another try since it's been years. Once again, both mine & my husband's shakes were wrong. The receipt is correct, but the orders were still not right. To top it off, they take FOREVER & the employees were all texting on their phones in the back (you can see them through the window!)
I will be contacting management tomorrow, because it's ridiculous. Back to banning this Sonic location!
I would normally give Sonic a much higher rating because we love the drinks & goodies, except that EVERY SINGLE TIME at this location, (and I am talking, at least a dozen times here) they've gotten our order completely wrong. Even after confirming the order was correct at the time we placed it, even when the receipt says the order correctly, we've had to go back because what we received wasn't correct. The last time however, after waiting in the drive-thru line for an hour, I was too annoyed to even bother with it & just fixed the mistakes ourselves at home. Definitely double check to make sure everything is correct before leaving because it's happened on numerous occasions at this location, not only to myself, but also other members of my family on their visits. Granted, they are always extremely busy, but still, it's HUGELY frustrating. I actually won't go back to this location due to the continued issue.
Atmosphere: 1
Food: 3
Service: 1
Very good food, not excellent service.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Tots, Onion Rings
Today at 2:00 my husband and I left without our meal due to the fact that we were denied the happy hour pricing. I was ordering our food and I asked the young man if it was happy hour prices for the slushes. He said yes, then he said I mean in two minutes it will be at 2:00. I said oh okay great and I continued ordering and then it was 2:00 exactly. My car is a few minutes ahead so that is originally why I hit the button.
After my order was taken, a girl comes on the speaker and tells me that she can not give us the happy hour prices because our order started being taken at 1:57. My husband asked if we could start the order over and she said, "well we already took the order so no". Her attitude was so bad. So I told her that we would eat at another restaurant.. and she didn't respond at all. There was no empathy, no understanding. It was just plain bad service and miscommunication.
Sunday, 02-09-2025 1:57 PM.
Service: 1
Every time we order a blast from here it’s just a cup full of soft serve with some oreo crumbs sprinkled on top (with a few occasionally in the very bottom). Not to go full boomer here, but oh my god, do the employees not know how to press a button to mix the ingredients?
Decided to try Sonic after not having it in almost 10 years. Press the button and got no response. After 10-15 minutes still no response. Mind you it’s 1 am and there’s only 1 other car in the parking lot. One of the workers went outside to talk to this other car the entire time smoking his cigarette. Was just trying to have a nice burger after a hard nights work.
Service: 1
I work in the same parking lot as this location an the service just gets slower and worse everyday. Someone thing needs to be done because waiting 20+ minutes for DRINKS is crazzzzzy
Atmosphere: 1
Food: 1
Service: 1
Sonic is a different type of place, seems extremely hard to get fresh hot food from that place, the ice cream is great and the flavored sodas are great too
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Cheeseburger, Tots, Hot Dog, Onion Rings
a lot of this was my fault. this a cumulative review of my recent sonic experiences. i usually go to this place once in a while but for the past month or 2 my sister and i have become regulars. i love going esp since i always have a craving for a cherry coke. i like how they add the flavoring so the cherry flavor is less watered down compared to when you go to an in and out. yk the food is good i enjoy the food for the most part it’s just certain things like not providing napkins at a place that’s a drive thru or a place where people typically eat in their car i should prob ask but tbh i thought yk at least one of these times someone would have the curtesy to put in napkins yk but what do i know. There’s also some really long wait times but yk i get it some times its short staffed i get it i work in food. The second to most recent time I asked for groovy fries which im guessing now is just what they call the fries but I remembered getting an ad that with groovy fries you get groovy sauce. Idk if that’s just not offered at that location or I should have specifically asked for groovy sauce but i thought with the videos I saw about these fries yk the groovy fries came with groovy sauce. Both times I asked for those fries and did not get groovy sauce. Idk maybe they thought i said curly fries idfk. Maybe I just need to be louder it’s just me personally I just don’t want to be too loud and be perceived as a b*t(h yk. I asked my sister to check the bag and she didn’t so it’s my fault I should of checked the bag or asked for groovy sauce just in case(if it even exists or if it’s offered at other locations). This particular day today I went with my sister cause we craved classic cruisers, we also ordered the fries and mozzarella sticks. What kind of set me over the edge was this time I talked to a person today and asked him/her/they to confirm the order and I asked him/her/they to confirm there were groovy fries and the worker confirmed there were groovy fries. My sister didn’t check the bag, I probably should of checked but yk I just wanted to go home. The person also handed me 2 cruisers with the lids they put for drinks with whipped cream. I was gonna ask if they could put the appropriate lid yk to avoid spilling but the person looked like they were in a bad mood and I tried to avoid being annoying, I could of asked for a drink carrier too now that I’m thinking about it but yk I apparently wasn’t thinking then and put the two drinks on my drink compartment holders in my car. So one of them spilled while I was driving home and I was really annoyed cause all of this could of been prevented if I just asked the person to change the lid or to have a drink carrier or yk for the wonderful crew member to see that it was the wrong lid or explain hey we ran out of these lids would you like a drink carrier. But I get it it’s prob a teenager who struggles with school work life balance and didn’t want to be there or someone who dropped out of school and now feels this job is their future. I’m just annoyed but yk a lot of this is my fault. I could of just held one while I was driving I could of done a lot of stuff I could of just got my own Coca Cola and some cherry syrup from tjmax and make my own. On the bright side the melted ice watered down the soda so my car was a bit easier to clean. Would of pulled over and cleaned it after it spilled but yk no napkins in the bag so cleaned when I got home. Yeah im a Karen ik but hey if you are an idiot like me maybe don’t go to a fast food restaurant if you feel like you can’t prevent messes or if you just get easily annoyed. The ironic thing is that ill prob be back cause my sister is the one who asks for this stuff, i usually eat stuff at home but maybe we’ll try dairy queen or just save my money and gas. Yeah that first photo that is what was left after it spilled in my car, it was a medium so it wasn’t some small spill sadly, the funny thing is i was driving slow that even people where going around me at times.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Mozzarella Sticks, Fries
No napkins.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Tots
it feels like she dont want me to speak for my order.. 🤦🏼♂️
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Hi my name is Danielle I live in Las Vegas NV & I went to the store located on
7245 S Durango Dr, Las Vegas, NV 89113
My daughter went to order us 3 drinks
I got an extra large strawberry lime aid
As I’m sipping on it in my living room I suck up a fingernail in my mouth!! First Off
Gross? 2nd. How are your nails so long working in fast food that they can fall off while your making drinks & you not notice? Isn’t that unsanitary? Nails carry all type of stuff we touch throughout the day under them & it was just floating in the drink I was drinking…. RIDICULOUS.
I really hope y’all make sure things like this do not happen again if there’s fingernails in drinks no telling what’s in y’all food. I’m kinda disgusted.
Atmosphere: 1
Food: 1
Service: 1
Perfect place if you have the munchies late night I guess.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Tots, Chili Cheese, Fries
Horrible rude workers, don’t care, we are only customers ,Served us cold food, didn’t want to make fresh tots, so, they didn’t give us any, no napkins, ketchup, no mustard, just a big cup of rude jerks and a plate of extra old cold food, btw food was so old, took one bite of my 20$ burger barfed all night, oldest burger I’ve ever had. Tried to call, they keep the line of the hook for a reason. Bravo to the loser owner
If you have a whole line full of cars backed up on the drive thru maybe you should tell your employees to stop messing around and using their phones .
Late night drive through girls are the nicest I have ever met I do door dash there and they are so nice to my puppy and I just b want to say thanks to them for being so beautiful
Atmosphere: 5
Food: 5
Service: 5
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