If I was able to give this place zero stars, I would. I was playing Three Card Poker for at least 20 minutes, unknowingly betting $10 over the table’s maximum bet. The dealer never said a word—just took my chips hand after hand. It wasn’t until I hit the 6-card bonus that she conveniently informed me she could only pay me out $5 of the $15 I had been wagering each hand.
When I, along with the entire table, confirmed that I had consistently been betting $15, the dealer initially challenged it. We had to get the pit boss involved to review the footage. After their so-called “review,” they determined they only owed me $35. How they came up with that number is beyond me. By my calculations, I was over-betting by $10 per hand for at least 20 hands—meaning I should have been refunded a whole lot more. But of course, they couldn’t (or wouldn’t) explain their math.
The whole thing felt shady, and the way management handled it—especially Mike—was a joke. I told them to keep their players card because I won’t be coming back. If you like transparency and fair play, do yourself a favor and avoid this place. Feels like a dirty casino in more ways than one. 0/10.
Jonathan Woods
I rarely leave negative reviews so I'll focus primarily on the positive, but when we arrived there was no line, we stood for a moment and then we're asked if we had a reservation, we said no. We weren't spoken to again until a different staff member approached us with menus. They said follow me. Took us to a booth and left. No one really spoke with us until Liana took our drink order. She was great, very welcoming attitude, friendly and attentive. Really turned the stiff experience around for me. Our server came around a few times to check in on us which is always nice as well.
The Ahi Poke Nachos were good, topped with thin cut strips of seaweed wrap, the wonton chips and multiple sauces made the nachos come together with the avocado and tomato toppings, ahi seemed sparce but overall the dish came together nicely.
The Orange Dream, reminded me fondly of an improved Lemon blossom you may recognize from other sushi places.
The Lobster Diablo signature roll, was okay, the pieces laid over the top of the Rice were large and the avocado made the bite come together without being dry.
Finally the Big Island Burrito, to my surprise came with fries and they were pretty good. Skinny cut, seasoned and no skin. The burrito itself was wrapped open ended but came in paper to hold it together. It was slightly more awkward than other sushi burritos I have enjoyed, but the flavor was great.
We had come here specifically for our wedding anniversary and been excited to try Su Casa. If I come back, it will be to focus on the Mi Casa menu. And I can update my review.
Such slow customer service, waited for three hours and yet the food is still not here.
Stephanie A
Had a nice time at Su Casa Sushi. The servers are prompt and polite.
Atmosphere: 4
Food: 3
Service: 4
Zay
Always here with my family for the sushi it’s all delicious. Jordan is the best server.
Atmosphere: 5
Food: 5
Service: 5
Dakota Goldman
Lori from the front desk IS THE SWEETEST!!! May be the best service Iv ever received in Vegas! Thanks for your personal care and assistance to make sure my stay went without a hitch. Silverton give her a raise!!
Sami Vish
We absolutely loved the friendly and attentive service and atmosphere, plus the kitchen staff at the sushi bar were engaging and entertaining to watch! We got the pork belly sizzle, miso soup, and surf and turf roll. They were all very delicious!
Atmosphere: 5
Food: 5
Service: 5
Rebecca McCamy
We had a great experience here. They seated us right away even though it was only 20 mins until closing. Our waiter Fernando was fantastic! He suggested the orange dream sushi roll and I have to say it was one of the best I've ever had. The other dishes were great as well. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Night Markets LV
Excellent customer service. They love their patrons.
Gary Miyahara
Took over a half an hour to get first sushi roll. Mexican dishes of others in our party were gone or cold by the time the sushi arrived.
Terrible dining experience. The server was inattentive to put it mildly . Had the vegetable tempura which was tasty but way too greasy. Food was dropped at the table and then the server practically ran off. We ordered the bento boxes. When we gave the order we were asked what temperature for the steak, which we both said medium rare. It was dropped off at the table and again the server ran off. Both of our steaks were not rare but blue and cold in the center. We waited a good 10 minutes, again with no one checking on us. We flagged another server who was rushing by and asked her to get our server. She said she would and again we were waiting a good 8 minutes with her no where to be seen. At that point we asked the manager who was walking by and were told Just a minute and she went back to the front. Another 10 or so minutes and she nor the server had come to our table. We managed to flag down another server and showed her the steak that we requested medium rate. She got our server who came and asked us if we wanted it medium rare. She took it back and eventually we were brought back the correct food. Drink service was also terrible. We had to flag people down to get refills which were also brought after a considerable wait. My husband flagged down the manager who did not offer an apology or seem at all concerned. Instead, she offered an excuse that because the dish we had was on promotion so lots of people ordered it. Its too bad that this is the experience we had because the bento box was tasty when it was cooked the way we ordered it. We like going to Sundance cafe, where service has always been exceptional. Great atmosphere in Su Casa, too bad the service doesn’t match what such a great menu and ambience would suggest.
Atmosphere: 4
Food: 3
Service: 1
J. Ronald Duquette
Great meal! Great time!
Atmosphere: 5
Food: 5
Service: 5
Serge
Su Casa roll is one of the best rolls I’ve ever tried. I would try baked lobster roll but unfortunately it doesn’t fit because I ordered some . Server Cory did a great job! ??? Tho only thing I didn’t enjoyed a soy sauce it was tooo salty (mix it with water a bit many Japanese restaurants doesn’t understand it I’m surprised why ?!?…
Lyle Larson
Great service, very quick to receive order once you place it. We tried the ramen and the Ahi Poke bowl with green tea noodles. Very well done food. It’s definitely spendy for what you get, but if you have casino comps or find yourself at the Silverton it’s worth a try!
S P
Su Casa roll is one of the best rolls I’ve ever tried. I would try baked lobster roll but unfortunately it doesn’t fit because I ordered some 🦪 . Server Cory did a great job!🤌👏👏👏 Tho only thing I didn’t enjoyed a soy sauce it was tooo salty (mix it with water a bit many Japanese restaurants doesn’t understand it I’m surprised why ?!🙄…
If I was able to give this place zero stars, I would. I was playing Three Card Poker for at least 20 minutes, unknowingly betting $10 over the table’s maximum bet. The dealer never said a word—just took my chips hand after hand. It wasn’t until I hit the 6-card bonus that she conveniently informed me she could only pay me out $5 of the $15 I had been wagering each hand. When I, along with the entire table, confirmed that I had consistently been betting $15, the dealer initially challenged it. We had to get the pit boss involved to review the footage. After their so-called “review,” they determined they only owed me $35. How they came up with that number is beyond me. By my calculations, I was over-betting by $10 per hand for at least 20 hands—meaning I should have been refunded a whole lot more. But of course, they couldn’t (or wouldn’t) explain their math. The whole thing felt shady, and the way management handled it—especially Mike—was a joke. I told them to keep their players card because I won’t be coming back. If you like transparency and fair play, do yourself a favor and avoid this place. Feels like a dirty casino in more ways than one. 0/10.
I rarely leave negative reviews so I'll focus primarily on the positive, but when we arrived there was no line, we stood for a moment and then we're asked if we had a reservation, we said no. We weren't spoken to again until a different staff member approached us with menus. They said follow me. Took us to a booth and left. No one really spoke with us until Liana took our drink order. She was great, very welcoming attitude, friendly and attentive. Really turned the stiff experience around for me.
Our server came around a few times to check in on us which is always nice as well.
The Ahi Poke Nachos were good, topped with thin cut strips of seaweed wrap, the wonton chips and multiple sauces made the nachos come together with the avocado and tomato toppings, ahi seemed sparce but overall the dish came together nicely.
The Orange Dream, reminded me fondly of an improved Lemon blossom you may recognize from other sushi places.
The Lobster Diablo signature roll, was okay, the pieces laid over the top of the Rice were large and the avocado made the bite come together without being dry.
Finally the Big Island Burrito, to my surprise came with fries and they were pretty good. Skinny cut, seasoned and no skin. The burrito itself was wrapped open ended but came in paper to hold it together. It was slightly more awkward than other sushi burritos I have enjoyed, but the flavor was great.
We had come here specifically for our wedding anniversary and been excited to try Su Casa. If I come back, it will be to focus on the Mi Casa menu. And I can update my review.
It's worth the try for a nice night out.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Sushi, Ahi Poke Nachos, Ah I Tuna Poke Nachos, Burritos
Such slow customer service, waited for three hours and yet the food is still not here.
Had a nice time at Su Casa Sushi. The servers are prompt and polite.
Atmosphere: 4
Food: 3
Service: 4
Always here with my family for the sushi it’s all delicious. Jordan is the best server.
Atmosphere: 5
Food: 5
Service: 5
Lori from the front desk IS THE SWEETEST!!! May be the best service Iv ever received in Vegas! Thanks for your personal care and assistance to make sure my stay went without a hitch. Silverton give her a raise!!
We absolutely loved the friendly and attentive service and atmosphere, plus the kitchen staff at the sushi bar were engaging and entertaining to watch! We got the pork belly sizzle, miso soup, and surf and turf roll. They were all very delicious!
Atmosphere: 5
Food: 5
Service: 5
We had a great experience here. They seated us right away even though it was only 20 mins until closing. Our waiter Fernando was fantastic! He suggested the orange dream sushi roll and I have to say it was one of the best I've ever had. The other dishes were great as well. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Excellent customer service. They love their patrons.
Took over a half an hour to get first sushi roll. Mexican dishes of others in our party were gone or cold by the time the sushi arrived.
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Terrible dining experience. The server was inattentive to put it mildly . Had the vegetable tempura which was tasty but way too greasy. Food was dropped at the table and then the server practically ran off. We ordered the bento boxes. When we gave the order we were asked what temperature for the steak, which we both said medium rare. It was dropped off at the table and again the server ran off. Both of our steaks were not rare but blue and cold in the center. We waited a good 10 minutes, again with no one checking on us. We flagged another server who was rushing by and asked her to get our server. She said she would and again we were waiting a good 8 minutes with her no where to be seen. At that point we asked the manager who was walking by and were told Just a minute and she went back to the front. Another 10 or so minutes and she nor the server had come to our table. We managed to flag down another server and showed her the steak that we requested medium rate. She got our server who came and asked us if we wanted it medium rare. She took it back and eventually we were brought back the correct food. Drink service was also terrible. We had to flag people down to get refills which were also brought after a considerable wait. My husband flagged down the manager who did not offer an apology or seem at all concerned. Instead, she offered an excuse that because the dish we had was on promotion so lots of people ordered it. Its too bad that this is the experience we had because the bento box was tasty when it was cooked the way we ordered it. We like going to Sundance cafe, where service has always been exceptional. Great atmosphere in Su Casa, too bad the service doesn’t match what such a great menu and ambience would suggest.
Atmosphere: 4
Food: 3
Service: 1
Great meal! Great time!
Atmosphere: 5
Food: 5
Service: 5
Su Casa roll is one of the best rolls I’ve ever tried. I would try baked lobster roll but unfortunately it doesn’t fit because I ordered some . Server Cory did a great job! ??? Tho only thing I didn’t enjoyed a soy sauce it was tooo salty (mix it with water a bit many Japanese restaurants doesn’t understand it I’m surprised why ?!?…
Great service, very quick to receive order once you place it. We tried the ramen and the Ahi Poke bowl with green tea noodles. Very well done food. It’s definitely spendy for what you get, but if you have casino comps or find yourself at the Silverton it’s worth a try!
Su Casa roll is one of the best rolls I’ve ever tried. I would try baked lobster roll but unfortunately it doesn’t fit because I ordered some 🦪 . Server Cory did a great job!🤌👏👏👏 Tho only thing I didn’t enjoyed a soy sauce it was tooo salty (mix it with water a bit many Japanese restaurants doesn’t understand it I’m surprised why ?!🙄…
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