I have ordered takeout here twice, and both experiences were delightful, with my most recent visit being the most pleasant. The restaurant is spotless, and the staff’s customer service skills are superb. Linda, in particular, has an excellent attitude and demonstrates supreme customer service skills. I have tried other Subway restaurants in this area of town where the bread was harder than brick, and the staff acted bothered once I arrived. At this location, the bread is soft, and the business is professional. What a difference a location and a happy face behind the counter make! I highly recommend this particular restaurant, and I will return sooner than later.
Atmosphere: 5
Food: 5
Service: 5
Hispanic Donkey
Sunday 3-17-24. I came in for my daily lunch at 3pm today. The manager on duty was so rude and even threatened to kick me out of the establishment for just taking my time with my order. On top of that, they refused to give me their name. Terrible customer service, won't be coming back.
Jonathan La Fond
Good place to get you sick I
Atmosphere: 1
Food: 1
Service: 1
John nay
Bought a sandwich with online app and picked it up and went off to work not knowing they have given me the wrong order. And when I contacted them they pretty much said my order was made by the employee caught in video. They were three of us in the restaurant waiting and I said my name and didn’t think anything of it but when I open it at work it was wrong. I ordered a non toast grilled chicken and this what they gave me . Also basically calling me a liar.
Atmosphere: 4
Food: 4
Service: 1
Shebvon's Sheebie Shack
I come to this subway all of the time. I am a regular customer. And if I come here during my lunch break while an older gentleman is working. I enjoy your chocolate chip cookies. However, I am very particular about how I like my cookies. I like soft malleable cookies. I don’t like Soft, crunchy or crunchy cookies. each time without fail when I come inside the store and I tell him that I like a particular cookie, he must tell me that he makes cookies every day. I am 41 years old, and I’ve had a lot of food, a lot of different food, from a lot of different places. And if I don’t like the presentation of something as a consumer I’m going to say something. That does not always warrant the staff or employee to say something back. But this particular gentleman seems to take offense because every time I come in he has to say that he made the cookies that day. I don’t care . And honestly it’s annoying to have somebody say that to me every time I come in there. Now I don’t know , to you this might sound like I’m overly entitled but to me someone who has worked in Customer Service for 30 years nearly, I know when to say something to a Customer and when not to. This is not the first or second time I’ve mentioned this and apparently this store owner has not talked to this gentleman because he continues to say stuff. not sure if it’s me or if he says that to other customers who’ve mentioned it. But it’s very annoying when I’ve ordered my food on the app and I’ve either had it delivered or I pick it up a lot of times my cookies are soft, crunchy or crunchy. So from learning my lesson, I know I have to come in the store and make sure that my cookies are to my liking , not his. So I am asking you, I implore you please speak with your staff and your employees. Please train them on when to speak to a customer and when not to. Most importantly, if the customer is letting you know, there is something wrong with their food , please train your people and let them know the proper response is not a rebuttal and is not to take offense. It is to apologize and say here let me exchange that for you and that’s it. I actually told him today that every time I come in the store and discuss these cookies he has something to say. But I thanked him, and he thanked me. Maybe he’s just a old man. That happens when you get older. I know this because my mother is like that lol. However, she is not making my food . And I am not painting her to make my food. There’s no service she’s providing. At the subway, however, there is a service that’s being provided and when services are provided and I’ve paid you I want what I paid for. It is a shame that I have to write a dang term paper on Customer Service. But I guess since we have all this technology and people are not working and not getting paid enough, Customer Service is no longer part of that that pay ; no longer a part of the role and responsibilities and skill sets required to work a job. I find this very disappointing. Again, please train your people. Thanks
Food: 4
Service: 1
Recommended dishes: Cookies
jeanette heyward
To the guy and two girls working tonight, MANAGER give them a raise!!! Wonderful people LOVE them!!!! The best!!!!
Atmosphere: 5
Food: 5
Service: 5
Devaughn Sailes
Showed up to the so called 24 hour subway only to find the door locked and the male employee getting paid to turn customers away. If it were my business, I'd fire him in a heartbeat. If you are hungry at 2am skip this place and go to robertos they actually are open and happy to help.
Michael Sanchez
Dont go here Worst subway sandwich I have ever had ordered my food online they forgot the cheese no napkins in the bag sloppy sandwich not cut in half just worst experience I have ever had its better just to go to the one up the street on dean Martin don't go
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Steak & Cheese
Santino R.
only subway i would go to in the world! they do not close the sandwichthat good but that has only happened once so after all this subway is the best, i would recomend
SuzanneKatie M.
ok so i have been here multiple times and every single time i would come in there was food on the floor behind the counter as if they didn't even care that sanitation was a thing, also if you want the worlds messiest sandwich, this is the place to go because when i opened my sandwich it was like they just threw it on the bread and called it a day. the manager is absolutely disgusting and rude to not only the customers but she even yells at her employees like they're nothing. after all the complaints that i have seen for this location and there's nothing corporate has done is surprising. this location needs a new manager asap.
I’ve been coming to this subway for years cus of location and convenience and they’ve been screwing my orders up since day one. Today I just got a steak and cheese delivered and the steak wasn’t even heated up, the sandwich isn’t cut, it has no condiments, and the veggies are wrong. I honestly didn’t even know you could make a sandwich this wrong. It seriously feels like they’re doing it out of spite like bro what did I do to deserve this?? I’m a good person man at least heat my steak up.
Atmosphere: 1
Food: 1
Service: 1
sharlyn de guzman
DeDe was awesome! It was my first real experience at Subway and she made it worthwhile. I do not really write reviews but the customer service and vibes were awesome. She made it really welcoming. The sandwich is good as well and she treated it with care. I will come here again! Keep up the good work DeDe!
Atmosphere: 4
Food: 3
Service: 4
corlette thomas
Lol if I can give a zero star I would. The sign says 24hrs lol I got here early evening October 27th. Yo i dont no what it is with southern highlands restaurant or it's because I just move down from cali lol and they would never. Lol good luck with things though..
Denise Meyers-Ward
Customer who just walks in the door cuts to the from of the line and is served. Will go to another Subway from now on.
Service: 1
Lavi T.
Lol if I can give a zero star I would. The sign says 24hrs lol I got here early evening October 27th. Yo i dont no what it is with southern highlands restaurant or it's because I just move down from cali lol and they would never. Lol good luck with things though..
I have ordered takeout here twice, and both experiences were delightful, with my most recent visit being the most pleasant. The restaurant is spotless, and the staff’s customer service skills are superb. Linda, in particular, has an excellent attitude and demonstrates supreme customer service skills. I have tried other Subway restaurants in this area of town where the bread was harder than brick, and the staff acted bothered once I arrived. At this location, the bread is soft, and the business is professional. What a difference a location and a happy face behind the counter make! I highly recommend this particular restaurant, and I will return sooner than later.
Atmosphere: 5
Food: 5
Service: 5
Sunday 3-17-24. I came in for my daily lunch at 3pm today. The manager on duty was so rude and even threatened to kick me out of the establishment for just taking my time with my order. On top of that, they refused to give me their name. Terrible customer service, won't be coming back.
Good place to get you sick I
Atmosphere: 1
Food: 1
Service: 1
Bought a sandwich with online app and picked it up and went off to work not knowing they have given me the wrong order. And when I contacted them they pretty much said my order was made by the employee caught in video. They were three of us in the restaurant waiting and I said my name and didn’t think anything of it but when I open it at work it was wrong. I ordered a non toast grilled chicken and this what they gave me . Also basically calling me a liar.
Atmosphere: 4
Food: 4
Service: 1
I come to this subway all of the time. I am a regular customer. And if I come here during my lunch break while an older gentleman is working. I enjoy your chocolate chip cookies. However, I am very particular about how I like my cookies. I like soft malleable cookies. I don’t like Soft, crunchy or crunchy cookies. each time without fail when I come inside the store and I tell him that I like a particular cookie, he must tell me that he makes cookies every day. I am 41 years old, and I’ve had a lot of food, a lot of different food, from a lot of different places. And if I don’t like the presentation of something as a consumer I’m going to say something. That does not always warrant the staff or employee to say something back. But this particular gentleman seems to take offense because every time I come in he has to say that he made the cookies that day. I don’t care . And honestly it’s annoying to have somebody say that to me every time I come in there. Now I don’t know , to you this might sound like I’m overly entitled but to me someone who has worked in Customer Service for 30 years nearly, I know when to say something to a Customer and when not to. This is not the first or second time I’ve mentioned this and apparently this store owner has not talked to this gentleman because he continues to say stuff. not sure if it’s me or if he says that to other customers who’ve mentioned it. But it’s very annoying when I’ve ordered my food on the app and I’ve either had it delivered or I pick it up a lot of times my cookies are soft, crunchy or crunchy. So from learning my lesson, I know I have to come in the store and make sure that my cookies are to my liking , not his. So I am asking you, I implore you please speak with your staff and your employees. Please train them on when to speak to a customer and when not to. Most importantly, if the customer is letting you know, there is something wrong with their food , please train your people and let them know the proper response is not a rebuttal and is not to take offense. It is to apologize and say here let me exchange that for you and that’s it. I actually told him today that every time I come in the store and discuss these cookies he has something to say. But I thanked him, and he thanked me. Maybe he’s just a old man. That happens when you get older. I know this because my mother is like that lol. However, she is not making my food . And I am not painting her to make my food. There’s no service she’s providing. At the subway, however, there is a service that’s being provided and when services are provided and I’ve paid you I want what I paid for. It is a shame that I have to write a dang term paper on Customer Service. But I guess since we have all this technology and people are not working and not getting paid enough, Customer Service is no longer part of that that pay ; no longer a part of the role and responsibilities and skill sets required to work a job. I find this very disappointing. Again, please train your people. Thanks
Food: 4
Service: 1
Recommended dishes: Cookies
To the guy and two girls working tonight, MANAGER give them a raise!!! Wonderful people LOVE them!!!! The best!!!!
Atmosphere: 5
Food: 5
Service: 5
Showed up to the so called 24 hour subway only to find the door locked and the male employee getting paid to turn customers away. If it were my business, I'd fire him in a heartbeat. If you are hungry at 2am skip this place and go to robertos they actually are open and happy to help.
Dont go here Worst subway sandwich I have ever had ordered my food online they forgot the cheese no napkins in the bag sloppy sandwich not cut in half just worst experience I have ever had its better just to go to the one up the street on dean Martin don't go
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Steak & Cheese
only subway i would go to in the world! they do not close the sandwichthat good but that has only happened once so after all this subway is the best, i would recomend
ok so i have been here multiple times and every single time i would come in there was food on the floor behind the counter as if they didn't even care that sanitation was a thing, also if you want the worlds messiest sandwich, this is the place to go because when i opened my sandwich it was like they just threw it on the bread and called it a day. the manager is absolutely disgusting and rude to not only the customers but she even yells at her employees like they're nothing. after all the complaints that i have seen for this location and there's nothing corporate has done is surprising. this location needs a new manager asap.
Restaurantji Recommends
I’ve been coming to this subway for years cus of location and convenience and they’ve been screwing my orders up since day one. Today I just got a steak and cheese delivered and the steak wasn’t even heated up, the sandwich isn’t cut, it has no condiments, and the veggies are wrong. I honestly didn’t even know you could make a sandwich this wrong. It seriously feels like they’re doing it out of spite like bro what did I do to deserve this?? I’m a good person man at least heat my steak up.
Atmosphere: 1
Food: 1
Service: 1
DeDe was awesome! It was my first real experience at Subway and she made it worthwhile. I do not really write reviews but the customer service and vibes were awesome. She made it really welcoming. The sandwich is good as well and she treated it with care. I will come here again! Keep up the good work DeDe!
Atmosphere: 4
Food: 3
Service: 4
Lol if I can give a zero star I would. The sign says 24hrs lol I got here early evening October 27th. Yo i dont no what it is with southern highlands restaurant or it's because I just move down from cali lol and they would never. Lol good luck with things though..
Customer who just walks in the door cuts to the from of the line and is served. Will go to another Subway from now on.
Service: 1
Lol if I can give a zero star I would. The sign says 24hrs lol I got here early evening October 27th. Yo i dont no what it is with southern highlands restaurant or it's because I just move down from cali lol and they would never. Lol good luck with things though..