CJ's Italian Ice & Custard

Terrible customer service dirty and overpriced the managers are horrid and lack integrity of there business

horrible customer service

The ice cream is great but customer service could do better on there orders not consistent with their orders. Could improve on getting your order correct.

Atmosphere: 3

Food: 5

Service: 3

Was really looking forward to a cherry dipped cone like I remembered from DQ ages ago. Unfortunately, it has zero cherry flavor and only tasted like rancid wax. The Spicy Whip Swirl and/or the Sandia are the way to go there... AMAZING!

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Pineapple Dole Whip

Was really looking forward to a cherry dipped cone like I remembered from DQ ages ago. Unfortunately, it has zero cherry flavor and only tasted like rancid wax. The Spicy Whip Swirl and/or the Sandia are the way to go there... AMAZING!

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Pineapple Dole Whip

Great, as always. So glad to see a location near our house!

Atmosphere: 5

Food: 5

Service: 5

pretty decent place. decorated perfectly but princing is pretty reasonable which is good. but the employees aren’t too friendly…

Atmosphere: 5

Food: 3

Service: 4

My favorite “sweet” spot. Their custard is phenomenal and house flavors are amazing aswell. After a long week of working outside I look forward to treating myself at Cj’s. Even at 11am staff was happy to serve me.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard, Italian Ice Premium, Italian Ice

Love the softserve ice cream

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Frozen Custard, Ice Cream Cone

very, very rude to their customers!!!

I prefer custard ice cream instead of Italian ice I just wish there were more flavors to choose from but it's still good.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard

Couldn’t remake my dessert said I needed to buy a whole new one

Service: 1

FIRST & LAST TIME HERE!I’ll explain why,My son and I arrived around 8:45pm and waited in line. As I got to the front of the line the employee skipped right over me and started taking the next person in line. (He was the only person taking orders so how does he not know he hasn’t taken my order yet?) As I stood there staring at him I said “excuse you, I was next!” His response was “oh, well let me take her order first!”My response “well I was first, and skipped so my order should be taken first”The customer behind me says “well I didn’t know you haven’t ordered!”My response “how would you not know when I’m standing right in front of you and I was skipped!”The employee ends up taking my order and ruins it.I ordered:1 pineapple dole whip floatand 1 Captain America on a m&m cone with gummy wormsI paid for my items at 9:07pm and leftAs I got home I gave the items to my husband and son who both were unhappy.They seem to go to this place all the time together.My husband stated that there was little to no pineapple in his cup and it was all just ice creamAnd my son barely got a little bit of ice cream and little to no worms.I ended up calling the store and speaking with “Payton” who claimed to be the manager and he said “well, people get skipped in line all the time, it just happens”And “the 2 people we have working tonight have only been here 2 weeks, that’s the longest we’ve ever had people stay here”I mentioned that maybe they should train their employees to ask “hi, have you been helped yet?” And as a company you should train your employees to make the items the same way every time because there’s no consistency And his response was “each employee just makes the items however they want”It’s the excuses … and no accountability.I stated I wanted my money back and he said it was up to the owner. So I left my phone number and I’m waiting for the “owner” to call me with whatever solution they come up with.I definitely won’t be returning, I hope they get it together at some point because bragging they won best ice cream shop in 2012 is probably why they haven’t won since.

Atmosphere: 1

Food: 1

Service: 1

Couldn’t tell you about their ice cream, experience, etc. We waited, watched other customers attempt to go in and doors locked. Not open at the on line hours listed, no answer when you call, and no note on the door??

Atmosphere: 1

Food: 1

Service: 1

Love custard and ice. So many different flavors and combinations.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Frozen Custard, Italian Ice