Anthony the Manager was amazing!!! We ordered 18 crunchy tacos. They told us to park at the corner since food wasn't ready yet. He came outside and apologize for the delay and offered free drinks and chips and guacamole. Even brought some churros while we waited. We understood it was a large order or crunchy tacos so did not mind waiting. Did not end up waiting that long. Roughly about 20 min.
Food: 5
Service: 5
Mary C.
Normally I don't have an issue with this location but today was bad. I ordered flour tortillas with my pollo bowl instead of chips but got chips anyway and no tortillas. I received 2 containers of green salsa for a pollo bowl, 2 piece meal, and 2 burritos. The 2 piece meal came with a salad for a side and didn't receive any dressing. My queso blanco burrito tasted gross. I'm not sure if they accidentally put some sauce in there or if they gave me chicken that had been marinating in sauce. Either way it was gross. Tasted like chipotle sauce which I don't like but I had to eat the burrito anyway because my lunch time was over and I had to go back to work. If I had literally anything to eat at work even a snack I would have just ate that and thrown the burrito away but unfortunately I had to eat it. I gave 3 stars and not less because like I said this location is usually good but today it was just awful. Update - Took another star off. just went to this location again today 08/25/24 and was disappointed again. My double chicken tostada barely had any rice and even less beans. I'm not sure if I just keep getting someone's else's order or if this location has just gone downhill. I'm very annoyed. Management, maybe this is a training issue. Maybe not. But maybe you guys should look into it to make sure paying customers get what they actually order.
Yisel Casurto
Anthony added sauce to my order since I forgot on the mobile app , he a real one 10/10
Ava Bookatz
The chicken was fresh, it was presented well!
Food: 5
Service: 5
Recommended dishes: Tortillas
Eithan Israel
Chicken was dry
Natalie Miranda
Got the order wrong but still great good
Atmosphere: 5
Food: 5
Service: 3
anadelytorres
I have to admit, the atmosphere was a bit off. The self-payment option and hospitality didn't quite meet my expectations. The food was just average.
Atmosphere: 2
Food: 2
Service: 2
jose contreras
Great food and great costumer service.
Atmosphere: 5
Food: 5
Service: 5
Abdon Luna
The food was amazing and fast. It was hot when I received it and the service was phenomenal. The only issues I had were all the black mold and leaks that covered all the air vents. The vents were blowing this mold towards my food.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
sonia mejia
FROM COMING HERE EVERY WEEK SOMETIMES 2X A WEEK I WONT BE COMING HERE ANYMORE ITS RIDICULOUS HOW THEY CAN TAKE A WHOLE TACO AWAY FROM THE 3 TACOS AL CARBON MEAL AND STILL RAISE THE PRICE $.50 MORE?? DON’T MAKE ANY SENSE!
Fast, fully cook and fresh Chicken! Roman took care of my 8piece leg & thigh. I would high recommend my family and friends to come through!
Atmosphere: 5
Food: 5
Service: 5
Dayron Lopez
The food is all very delicious, but the tables are sometimes dirty and the accents are broken by others, everything is divine.
Atmosphere: 3
Food: 5
Service: 5
Shonta Green
I always get the kids meal with the 2 drum sticks, a side (salad) and flour or corn tortillas or chips. Sometimes I will get the churros as well. You just simply can’t go wrong with El Pollo Loco. They hands down have some of the best tasting chicken I have ever tasted at any fast food restaurant. I just pull up at the drive-thru, make my order, pay and leave. I have never had any problems in all the years I have been a customer of theirs. Any time I travel to another state I always check to see if they have an El Pollo Loco. It has literally become my go-to meal if I am too tired to cook or just have a taste for their very well seasoned, juicy chicken!
Sad to say almost no human interaction ,got a burrito with mostly rice and a side of Coleslaw halfway full with 2 small cups of guacamole and Pico de gallo as well half way full. No ice in the soda machine and not a have a nice day at pick up area, if you think I'm playing try it I'll dare you.
Anthony the Manager was amazing!!! We ordered 18 crunchy tacos. They told us to park at the corner since food wasn't ready yet. He came outside and apologize for the delay and offered free drinks and chips and guacamole. Even brought some churros while we waited. We understood it was a large order or crunchy tacos so did not mind waiting. Did not end up waiting that long. Roughly about 20 min.
Food: 5
Service: 5
Normally I don't have an issue with this location but today was bad. I ordered flour tortillas with my pollo bowl instead of chips but got chips anyway and no tortillas. I received 2 containers of green salsa for a pollo bowl, 2 piece meal, and 2 burritos. The 2 piece meal came with a salad for a side and didn't receive any dressing. My queso blanco burrito tasted gross. I'm not sure if they accidentally put some sauce in there or if they gave me chicken that had been marinating in sauce. Either way it was gross. Tasted like chipotle sauce which I don't like but I had to eat the burrito anyway because my lunch time was over and I had to go back to work. If I had literally anything to eat at work even a snack I would have just ate that and thrown the burrito away but unfortunately I had to eat it. I gave 3 stars and not less because like I said this location is usually good but today it was just awful.
Update - Took another star off. just went to this location again today 08/25/24 and was disappointed again. My double chicken tostada barely had any rice and even less beans. I'm not sure if I just keep getting someone's else's order or if this location has just gone downhill. I'm very annoyed. Management, maybe this is a training issue. Maybe not. But maybe you guys should look into it to make sure paying customers get what they actually order.
Anthony added sauce to my order since I forgot on the mobile app , he a real one 10/10
The chicken was fresh, it was presented well!
Food: 5
Service: 5
Recommended dishes: Tortillas
Chicken was dry
Got the order wrong but still great good
Atmosphere: 5
Food: 5
Service: 3
I have to admit, the atmosphere was a bit off. The self-payment option and hospitality didn't quite meet my expectations. The food was just average.
Atmosphere: 2
Food: 2
Service: 2
Great food and great costumer service.
Atmosphere: 5
Food: 5
Service: 5
The food was amazing and fast. It was hot when I received it and the service was phenomenal. The only issues I had were all the black mold and leaks that covered all the air vents. The vents were blowing this mold towards my food.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
FROM COMING HERE EVERY WEEK SOMETIMES 2X A WEEK I WONT BE COMING HERE ANYMORE ITS RIDICULOUS HOW THEY CAN TAKE A WHOLE TACO AWAY FROM THE 3 TACOS AL CARBON MEAL AND STILL RAISE THE PRICE $.50 MORE?? DON’T MAKE ANY SENSE!
Restaurantji Recommends
Fast, fully cook and fresh Chicken! Roman took care of my 8piece leg & thigh. I would high recommend my family and friends to come through!
Atmosphere: 5
Food: 5
Service: 5
The food is all very delicious, but the tables are sometimes dirty and the accents are broken by others, everything is divine.
Atmosphere: 3
Food: 5
Service: 5
I always get the kids meal with the 2 drum sticks, a side (salad) and flour or corn tortillas or chips. Sometimes I will get the churros as well. You just simply can’t go wrong with El Pollo Loco. They hands down have some of the best tasting chicken I have ever tasted at any fast food restaurant. I just pull up at the drive-thru, make my order, pay and leave. I have never had any problems in all the years I have been a customer of theirs. Any time I travel to another state I always check to see if they have an El Pollo Loco. It has literally become my go-to meal if I am too tired to cook or just have a taste for their very well seasoned, juicy chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coleslaw, Salad, Tortilla Soup, Chicken Avocado, Double Chicken Tostada Salad, Chips, Tortillas, Chicken Avocado Burrito, Guacamole, Avocado Salad
The chicken is good
Atmosphere: 4
Food: 4
Service: 4
Sad to say almost no human interaction ,got a burrito with mostly rice and a side of Coleslaw halfway full with 2 small cups of guacamole and Pico de gallo as well half way full. No ice in the soda machine and not a have a nice day at pick up area, if you think I'm playing try it I'll dare you.
Atmosphere: 1
Food: 2
Service: 1
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