El Pollo Loco
2923 W Craig Rd, North Las Vegas
(702) 631-5825
Recent Reviews
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Always on point, great fresh food. I honestly can't believe how nice the window people are.
my girlfriend said they thought she was a man and stalked them in the rest room they tall but dang, anyway we got some yummy chicken yesterday and took a giant poopie in the bathroom no stalking this time, it was great, rice staff too
The lady that served my order had a very aunpleasant attitude..
Messed the order. No apology just “wait we will fix it” The restaurant was filthy. Trash and drinks on the floor.
You absolutely get solid food that tastes good and a lot of it for the price. This is one of my favorite go to places for a healthy meal.
Food: 4
Service: 4
Recommended dishes: Guacamole, Chicken Avocado, Chips
Fresh food and excellent customer service
Atmosphere: 5
Food: 5
Service: 5
This place is place I will not be coming back to spit on the floor workers most than Rude just terrible experience all the way around hope workers and management can do better at this location
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Salad
Awesome chicken and great food thank you
Atmosphere: 4
Food: 4
Service: 3
Ordered through the app. Received my order very fast and everything was correct.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Guacamole, Chips and Guacamole
Employees should pay more attention to hygiene. The nails were obviously dirty.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Grande Avocado Chicken Bowl
Restaurantji Recommends
My coupon wasnt workingthrough the app. So I called the store and asked to place an order for pick up. The Male who answered stated they don't take orders over the phone. So I placed the order on my labtop instead thinking it might've been a glitch using my cellphone. I put the coupon number in and checked out. I noticed the coupon didn't go through. So upon arriving to the restaurant I told the cashier what happened and she said wait one second, and she went to the back to the back to get her manager. I explained to him what happened. He started to say sorry we dont accept coupons on the app or online orders. I then stated it doesn't say that on the coupon. He then looked up my order and said we dont have your order in our system. He then turned the screen to me to show me. I said I know ordered it here. Unfortunately I didnt have my cellphone at the time to show I did it for that restaurant. So I headed back home to get it, and looked at the email. It was indeed for that restaurant. I headed back and asked for him once more. He came up and I showed him my email confirmation for that specific location. He then checked the system again, I said here's the confirmation number can I please just have the order refunded and charge me for the same thing so I can utilize my coupon for 10$ off the 16 piece family meal. He said no I can't. It doesn't work that way. I stated to him I worked fast food back in the day. So I know you can do it. He then began saying again how they dont accept coupons on online orders I said I get that and started getting upset because I'm 30 min in trying to get my foodusingy coupon and instead of helping me out he just kept stating it's not his fault the coupon doesn't say that it doesn't work with the app or online orders. He kept repeating that as I kept asking him if he could just refund the order and rering it up there in the store so I can use my coupon. This went back and forth so I pulled out my phone and began to record so I had proof for corporate. He asked me to stop recording I said not this will be going to corporate because you are being extremely unprofessional as a manager. He then got even more upset went to get his phone after I put mine away. He then startes to record me sayin you're going to be all over twitter. Very unprofessional. I then said for what trying to use my coupon and your being extremely rude and unprofessional. I explained look on just trying to get this food to my family and use the coupon i don't need any of this. He then asked for my comfirmation number to talk to whoever to see if the can see my order. I asked how long more will this take because I shouldve had this food well.over 30 minutes ago. He just kept walking and started.talkimg to one of the front workers. I told him can you go check on that instead of talking to your employees.
He then stated your food is right here and handed me my food. Angry I said look at that its finally in your system huh. I asked.for some condiments and he said ask them and pointed to his coworkers. I said wow your really not going to get me the condiments. He said no go ask them. Super unprofessional. I asked for his name because I was going to contact corporate for being so unprofessional. His name is Roberto. He really needs to be retrained, and learn to be an example for his coworkers. I for one will never go back to this location because of this uncalled for experience. I really hope Roberto learns to be a professional manager.
Atmosphere: 1
Food: 4
Service: 1
The food was delicious and the service was amazing the looks of the place were not Bad I definitely recommend the horchata It was freaking delicious I will definitely be coming here again
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Original Pollo Bowl, Chips, Chicken Bones, Chips and Guacamole, Quesadilla
Wow , was I impressed. We got take out with a coupon and the food tasted very fresh. Make sure to get the salad that comes with a green Avocado type dressing . And I really liked the pinto beans. Just plain pinto beans, but they tasted good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Pinto Beans
Wow , was I impressed. We got take out with a coupon and the food tasted very fresh. Make sure to get the salad that comes with a green Avocado type dressing . And I really liked the pinto beans. Just plain pinto beans, but they tasted good!
Excellent service, the manager and workers are very friendly, fast and efficient! It's Craig and Simmons' crazy chicken in Las Vegas nv.
Vegetarian options: You can order salad without protein or carbs
Dietary restrictions: Very healthy because it is roasted
Parking: Very spacious
Kid-friendliness: Kids love it
Wheelchair accessibility: Excellent for disabled people
Atmosphere: 5
Food: 5
Service: 5
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