Marco's Pizza in North Las Vegas

“Really nice staff. Good clean lookin’ pizza. I will say, I had a total different experience the second time around. I watched the lady preparing the pizza just stand there pouring some kind of oil all of the pizzas after she took them out the oven. That oil bled through the box and ruined my back seat. I’m so sad. 😔. Out of the 40 years I’ve been drivin’ pizzas home, never have I seen this.“

“This is for the restaurant located at 4770 West Ann Rd Ste 7 North Las Vegas, Nevada. Ordered an extra-large two topping pizza via the App at approximately 6 PM on Sunday. Pizza arrived about 40 minutes later via delivery. Upon opening the box noticed it was the wrong pizza. The attached itemized order was correct but the pizza did not match what we ordered. Called the store to tell them we wanted the correct order. Clerk told us it would be remade correctly and we would get it delivered around 7:30 PM. After about five minutes called back and inquired if we could receive a discount since we had to wait for another pizza. Clerk told us we would receive a $5 credit on our account to be used the next time we ordered. At about 7:40 PM we called back only to find out that they did not remake our correct order because we received a $5 credit. Um... what? The clerk we spoke to both times seemed very confused as if he had only been working there a day or so. Not being able to get anywhere with that clerk he put Ethan on the phone. Ethan told us they would only give us a full refund if we returned the other pizza and there was at least 80% left. 1. Why do you need the other pizza back? Do you think we are trying to scam a free pizza? 2. You made a mistake again by not replacing my order because the clerk said we wanted a credit instead of another pizza. Wrong! Why would I want to pay $30 for the wrong pizza, and a $5 credit for a future purchase and no replacement pizza? 3. What does returning 80% of the pizza accomplish? I understand if we received the second order but by attempting a third time to make it right and we would have to wait another 30 - 40 minutes I shouldn't be asked to return the original pizza. We told them we didn't want to wait so don't make another one just refund our money. So the next thing you do, if you care about having a return customer, is apologize profusely, refund our money minus the tip and for our inconvenience tell us to keep the original pizza. 4. What do you do with the pizza we returned? It likely goes in the trash so what is the point in returning it? So, just let me summarize. I spend $25 plus a $5 tip to receive the wrong order. Not getting to eat for 2+ hours after the initial order. Being extorted by being told if I don't return at least 80% of the original order that I won't get a refund. A measly $5 credit on a future order that I will never use because I will never order from this Marcos location or any Marcos location again. A 15+ year customer that will go elsewhere. Bob... Tell them what they won. This review and losing a customer. P.S. I will update if I actually get a refund since being told it will be a day before it is reflected on my account.“