Marco's Pizza

This is for the restaurant located at 4770 West Ann Rd Ste 7 North Las Vegas, Nevada. Ordered an extra-large two topping pizza via the App at approximately 6 PM on Sunday. Pizza arrived about 40 minutes later via delivery. Upon opening the box noticed it was the wrong pizza. The attached itemized order was correct but the pizza did not match what we ordered. Called the store to tell them we wanted the correct order. Clerk told us it would be remade correctly and we would get it delivered around 7:30 PM. After about five minutes called back and inquired if we could receive a discount since we had to wait for another pizza. Clerk told us we would receive a $5 credit on our account to be used the next time we ordered. At about 7:40 PM we called back only to find out that they did not remake our correct order because we received a $5 credit. Um... what? The clerk we spoke to both times seemed very confused as if he had only been working there a day or so. Not being able to get anywhere with that clerk he put Ethan on the phone. Ethan told us they would only give us a full refund if we returned the other pizza and there was at least 80% left. 1. Why do you need the other pizza back? Do you think we are trying to scam a free pizza? 2. You made a mistake again by not replacing my order because the clerk said we wanted a credit instead of another pizza. Wrong! Why would I want to pay $30 for the wrong pizza, and a $5 credit for a future purchase and no replacement pizza? 3. What does returning 80% of the pizza accomplish? I understand if we received the second order but by attempting a third time to make it right and we would have to wait another 30 - 40 minutes I shouldn't be asked to return the original pizza. We told them we didn't want to wait so don't make another one just refund our money. So the next thing you do, if you care about having a return customer, is apologize profusely, refund our money minus the tip and for our inconvenience tell us to keep the original pizza. 4. What do you do with the pizza we returned? It likely goes in the trash so what is the point in returning it? So, just let me summarize. I spend $25 plus a $5 tip to receive the wrong order. Not getting to eat for 2+ hours after the initial order. Being extorted by being told if I don't return at least 80% of the original order that I won't get a refund. A measly $5 credit on a future order that I will never use because I will never order from this Marcos location or any Marcos location again. A 15+ year customer that will go elsewhere. Bob... Tell them what they won. This review and losing a customer. P.S. I will update if I actually get a refund since being told it will be a day before it is reflected on my account.

First time trying Marco's pizza ,ordered the triple pepperoni pizza OUTSTANDING. Will return

Food: 5

Recommended dishes: Pepperoni Pizza

I got a build your own pizza with beef and mushrooms. It was great !

Atmosphere: 5

Food: 5

Service: 5

The pizzas are very salty

Atmosphere: 4

Food: 2

Service: 5

Recommended dishes: French Fries

It's a bit pricey.

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Pepperoni Pizza

The pizza was delicious. The crust was super bomb.com

Atmosphere: 5

Food: 5

Service: 5

Everything was delicious!

The food is always good and the customer service at the store is always excellent. The ordering website has issues all the time and now without notifying their customers they are outsourcing their deliveries. Today will be my last order. I don’t order from grub hub or door dash because people mess with the food all the time. Why? Because they aren’t real employees and there’s no accountability. Saving payroll will cost you customers and sales.

Love the crust, just like fresh baked bread!

Atmosphere: 5

Food: 5

Service: 5

Just picked up my first pie from Marco's and it was reeally good!! Good balance of ingredients! Will definitely try Marco's pizza again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deluxe

Triple pepperoni excellent

Pizza is good here! Their thin crust supreme is delicious 😋

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deluxe Pizza

Fast food pizza, taste like cheap domino's or pizza hut..not real pizza..definitely not ny pizza.. gross.

Marco's makes a hell of a pizza. If there's a downside, it's that the crust tends to be too greasy. Like, a lot too greasy. Otherwise it's about the best of the breed.

Atmosphere: 5

Food: 5

Service: 5

For a pepperoni magnifico
This is a joke

Food: 2

Service: 5