Pizza Hut

Only 1 stars so I may leave this review. If you order from this establishment have a back up plan for another meal. They are so inconsistent with making orders. I placed mine waited the 20 minutes for pickup then was told it was in the oven and THEN was made aware after another 15min or so that they didn't have dough thawed out to make pizza's at 9:15 pm. The gentleman in front of me had to leave with no order. This places sucks. Go elsewhere any where else.

Atmosphere: 1

Food: 1

Service: 1

My food estimated delivery was at 7:36 PM. I did not receive my order until 9:10 PM. After calling to check on the order. A person on the phone said the food was delivered at 7:20 PM. No tip was given!

Atmosphere: 5

Food: 5

Service: 1

This is the second time in a row that my pizza order for delivery has been delayed by an hour! The link for the person from Dasher shows they’ve been waiting at Pizzahut for over 40 minutes to get my order! I’ve been holding 15 minutes waiting for someone at this MLK location to pick up so that I can find out how much longer my order will be! If they haven’t started my order I’ll be CANCELLING it because they’re so bad at this location!!!!!!!!

Atmosphere: 1

Food: 5

Service: 1

2 hours and still no Pizza. Explains all the negative reviews. Tried contacting store and of course no answer. Waited and waited and kept waiting but no answer. Horrible just horrible. Order at your own risk! Don’t do it. You give regret it.

Atmosphere: 1

Food: 1

Service: 1

I ordered delivery. It took an hour and 20 minutes for me to get my pizza and I had to go get it because it was taking so long. Very poor service did not want to give me my delivery fee back. After waiting all that time it wasn't even the right pizza.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Wings, Pepperoni Pizza, Cinnamon Rolls

Really really bad everything. Bad service, cold food and they look like they don't have it together. I'll NEVER go there again.

Atmosphere: 1

Food: 1

Service: 1

The dough is not good, it was a little raw 😵 I don't want to buy pizza on the streets anymore, horrible, I won't buy pizza here again, I had to go look at the star before buying here, if they don't know how to make pizza, I should close this place.

Very nice staff!

Atmosphere: 5

Service: 5

Placed an online order at 5:15 its 6:52 and pizza was still not ready. Their is no one at the front helping or answering anyone’s questions… had to leave and still no pizza for my family

Atmosphere: 1

Food: 1

Service: 1

Horrible, incomplete, maybe someone ate it, 😡😡😡
I made this order through the Uber app and since they don't allow me to file a claim, I'll leave it here.

Atmosphere: 1

Food: 1

Service: 1

Horrible people at this location

Atmosphere: 1

Food: 1

Service: 1

They took an around two hours just to give me a dinner box

Service: 1

If you make an order through the website. They use DoorDash as their delivery service which is not inherently a bad thing. The issue was with the store itself, it is poorly run and managed. I don't blame the employees, but management. My family wanted stuff crust pizza so we ordered here. We ordered at 1:50 PM, the Dasher told us they were waiting an hour because they were told the food was not started yet at 3:30 PM. Finally, the manager came out after multiple customer complaints and the dasher was able to ask the manager about our order. Well the Manager said our order was delivered at 2:30 PM! that's right the Manager lied right to the dashers face because they were there since 3:30 and were told it has not been started. On top of all this the manager is just sitting in the back doing nothing as his employees are fielding all the issues and complaints (great manager there /sarcasm). They left the phone ringing and no one worked the phones including the manager.

The manager then proceeded to say he cannot do anything which is a LIE! just to educate everyone. He can refund the order. However the manager proceeds to tell the dasher to tell us we have to call DoorDash to get everything restarted. At this point, do you think I would trust this store to get my order started and correct? NO!, so I called DoorDash all they could do is cancel the order on their end, but they CANNOT REFUND because it is through Pizza Huts website portal. I know I can't get through to the store to get my refund so I had to go through PizzaHut's website because their customer service line is absolute trash setup and doesn't help you in any way.

I spoke to a chat agent and am currently pending a refund (guess from where?) that's right THROUGH THE STORE!!. I have an incident number and am waiting for a response from them currently.

This is NOT the first time this has happened and probably will not be the last. This store is notorious for doing this over and over. I would never order from this store again and hope everyone whom reads this does the same. This store specifically needs new management or an audit to see how poorly this establishment is ran.

Service: 1

Delicious ?

Atmosphere: 5

Food: 5

Service: 5

Appalling! I ordered a pepperoni pizza and that's what they gave me. I didn't ask for extra cheese ?

Atmosphere: 1

Food: 1

Service: 1