I stop by almost every morning for coffee and normally the coffee is okay at best but today I was told the coffee was freshly made but it tasted beyond burnt. I had also chanced a pastry and it was so stale it was like chewing a paperback book.
Atmosphere: 1
Food: 1
Service: 2
Michelle
Best casino bakery! When Ace Rothenal said an equal amount of blue berries he meant this bakery
Atmosphere: 2
Food: 5
Service: 2
Sojourn Bunny
Pastries fully stocked at 9PM Saturday. Try the Almond Croissants!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissants
Byron Anderson
My wife just had this unfortunate experience
I had a spa appointment at 3 PM with the anticipation of arriving 30 minutes early. There was an accident just prior to the offramp that brought the freeway to a standstill. I called the receptionist to see if it was at all possible to move my massage back for which she said they were fully booked, which is understandable. I then kindly requested to be able to reschedule due to the unforeseen circumstance , for which she then replied after speaking to her manager the charge will still be applied at 100%, but that I could still come in during my appointment time which is just not possible as the freeway is currently stopped. I understand there is policy and then I think Grace should be given for unforeseen circumstances for a customer with no history of showing up late. Very disappointed and sad to see you treat your customers this way.
Julie Anderson
8/26/24
I had a spa appointment at 3 PM with the anticipation of arriving 30 minutes early. There was an accident just prior to the offramp that brought the freeway to a standstill. I called the receptionist to see if it was at all possible to move my massage back for which she said they were fully booked, which is understandable. I then kindly requested to be able to reschedule due to the unforeseen circumstance , for which she then replied after speaking to her manager the charge will still be applied at 100%, but that I could still come in during my appointment time which is just not possible as the freeway is currently stopped. I understand there is policy and then I think Grace should be given for unforeseen circumstances for a customer with no history of showing up late. Very disappointed and sad to see you treat your customers this way.
Rachel N Joe Hansen
we had a fabulous time, our spacious room was very nice. they actually upgraded us at no charge for our Anniversary. the staff are all friendly and very helpful.
will be back.
Bridget B
Today I went to Red Bloom for lunch. I had General Tso’s Chicken a little less spicy and they make it so delicious! Jaci took my order and asked me if I wanted any extra sauce, I didn’t! Abd a few minutes later they brought out my food! I was expecting egg drop soup but instead got 8 flower soup! It was nicely spicy and tasted wonderful! This meal also comes with delicious Jasmine rice cooked perfect. Jaci took great care of me and has great customer service! I will always give this restaurant 5 stars!?
john b
Various food options of good quality and value. Oyster bar is excellent and not a bad place to eat in the whole casino
guadalupe luna
Cake staff is incredibly rude and unprofessional. Spoke to someone about ordering a regular 10 inch Cake and was told they needed 3 days in advance. Show up the next day and it's changed to a week.
My husband and I were treated to a wonderful dinner after a very long day of driving. Both the food and the service were excellent. We will definitely eat here again when our travels take us through Reno.
barrydR6070JH
Worst customer service.Need new management young girl at cah register hostess was rude and abrasive.Edith waitress was too.Chatting with young workers.Could not even get coffee.You must have a manager that cannot control help.If you are a senior you will be totally ignored.Never going back.....RUN!!!
frostFox casebolt
Coffee is just okay it isn't like Starbucks coffee but better then having to walk to a coffee shop to. .
Katelyn Jackson
Small coffee stop inside the Atlantis resort serving coffee, pastries, and gelato. The coffee is Starbucks brand but the rest of what they serve is their own.Visited around 7 AM on a Sunday, and only one poor person was working. She was taking orders and making the drinks at the same time. The line was pretty long by the time I got my drinks. Drinks weren't quite up to normal Starbucks standards, but they weren't terrible either. If you're already in the casino/hotel and don't mind a wait, it's not a terrible spot.
R5757DOgaryn
My wife and I are Reno locals. We like to eat at the buffet several times a week. It seems that prices are being raised every other month, but the quality of the food is getting poorer!? The last two times we have gone there, the food has been cold, the fish is dried out, the grilled cornish hen was dry and hard, and the desert selection is getting smaller. Our favorite desert, the mouse cake, was not part of the desert selection the past few times we have eaten at the buffet. We don't mind paying more for quality food, but the quality definitely does not match the price. We have noticed there are less and less locals frequenting the buffet. We will add ourselves to the list if there is no improvement to the food selection and quality. Very disappointing to say the least. No restaurant should charge a high price (just because they can) for food that is unsatisfactory.
I stop by almost every morning for coffee and normally the coffee is okay at best but today I was told the coffee was freshly made but it tasted beyond burnt. I had also chanced a pastry and it was so stale it was like chewing a paperback book.
Atmosphere: 1
Food: 1
Service: 2
Best casino bakery! When Ace Rothenal said an equal amount of blue berries he meant this bakery
Atmosphere: 2
Food: 5
Service: 2
Pastries fully stocked at 9PM Saturday. Try the Almond Croissants!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissants
My wife just had this unfortunate experience I had a spa appointment at 3 PM with the anticipation of arriving 30 minutes early. There was an accident just prior to the offramp that brought the freeway to a standstill. I called the receptionist to see if it was at all possible to move my massage back for which she said they were fully booked, which is understandable. I then kindly requested to be able to reschedule due to the unforeseen circumstance , for which she then replied after speaking to her manager the charge will still be applied at 100%, but that I could still come in during my appointment time which is just not possible as the freeway is currently stopped. I understand there is policy and then I think Grace should be given for unforeseen circumstances for a customer with no history of showing up late. Very disappointed and sad to see you treat your customers this way.
8/26/24 I had a spa appointment at 3 PM with the anticipation of arriving 30 minutes early. There was an accident just prior to the offramp that brought the freeway to a standstill. I called the receptionist to see if it was at all possible to move my massage back for which she said they were fully booked, which is understandable. I then kindly requested to be able to reschedule due to the unforeseen circumstance , for which she then replied after speaking to her manager the charge will still be applied at 100%, but that I could still come in during my appointment time which is just not possible as the freeway is currently stopped. I understand there is policy and then I think Grace should be given for unforeseen circumstances for a customer with no history of showing up late. Very disappointed and sad to see you treat your customers this way.
we had a fabulous time, our spacious room was very nice. they actually upgraded us at no charge for our Anniversary. the staff are all friendly and very helpful. will be back.
Today I went to Red Bloom for lunch. I had General Tso’s Chicken a little less spicy and they make it so delicious! Jaci took my order and asked me if I wanted any extra sauce, I didn’t! Abd a few minutes later they brought out my food! I was expecting egg drop soup but instead got 8 flower soup! It was nicely spicy and tasted wonderful! This meal also comes with delicious Jasmine rice cooked perfect. Jaci took great care of me and has great customer service! I will always give this restaurant 5 stars!?
Various food options of good quality and value. Oyster bar is excellent and not a bad place to eat in the whole casino
Cake staff is incredibly rude and unprofessional. Spoke to someone about ordering a regular 10 inch Cake and was told they needed 3 days in advance. Show up the next day and it's changed to a week.
They do not have the heat
Restaurantji Recommends
My husband and I were treated to a wonderful dinner after a very long day of driving. Both the food and the service were excellent. We will definitely eat here again when our travels take us through Reno.
Worst customer service.Need new management young girl at cah register hostess was rude and abrasive.Edith waitress was too.Chatting with young workers.Could not even get coffee.You must have a manager that cannot control help.If you are a senior you will be totally ignored.Never going back.....RUN!!!
Coffee is just okay it isn't like Starbucks coffee but better then having to walk to a coffee shop to. .
Small coffee stop inside the Atlantis resort serving coffee, pastries, and gelato. The coffee is Starbucks brand but the rest of what they serve is their own.Visited around 7 AM on a Sunday, and only one poor person was working. She was taking orders and making the drinks at the same time. The line was pretty long by the time I got my drinks. Drinks weren't quite up to normal Starbucks standards, but they weren't terrible either. If you're already in the casino/hotel and don't mind a wait, it's not a terrible spot.
My wife and I are Reno locals. We like to eat at the buffet several times a week. It seems that prices are being raised every other month, but the quality of the food is getting poorer!? The last two times we have gone there, the food has been cold, the fish is dried out, the grilled cornish hen was dry and hard, and the desert selection is getting smaller. Our favorite desert, the mouse cake, was not part of the desert selection the past few times we have eaten at the buffet. We don't mind paying more for quality food, but the quality definitely does not match the price. We have noticed there are less and less locals frequenting the buffet. We will add ourselves to the list if there is no improvement to the food selection and quality. Very disappointing to say the least. No restaurant should charge a high price (just because they can) for food that is unsatisfactory.
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