We came here with family to celebrate a birthday, expecting a nice dinner. Unfortunately the experience started awkwardly and never recovered. After being seated we simply waited. No menus, no greeting, no explanation of how things worked. Eventually we realized the servers were supposed to bring the menus, but nobody bothered to say a word. Our server, Kristina, never introduced herself. The only reason I knew her name was because I leaned over and read her name tag. Not a great start. The attitude didn’t improve. Kristina spoke in a tone that made it feel like our table simply wasn’t worth the effort. I even overheard her enthusiastically explaining the specials to a nearby table that had just arrived, yet she never mentioned them to us. The server assistant, Lexi, also never introduced herself. Once again I only knew who she was because I had to read the name tag. We had requested a booth in our reservation. When we asked about it, Kristina bluntly told us it was “impossible for five people to fit in a booth, trust me.” None of us are particularly big people, so the comment felt dismissive and unnecessary. We were interested in the seafood tower, but she seemed determined to talk us out of it. First she said it was $120. Later she returned and said it was actually $140. It honestly felt like she just didn’t want the hassle of bringing it out. Then she told us the kitchen had no oysters… at 6 PM. For a seafood restaurant, that’s not exactly reassuring. Also, some of the seafood on display in the front didn’t look fresh the salmon, in particular which is concerning. Service throughout the meal continued to disappoint. Drinks were never refilled and empty plates sat on the table far longer than they should have. The restaurant was steady but not overly busy, so there wasn’t much excuse. The frustrating part is that the food actually showed promise. The lamb chop was cooked a perfect medium with a flavorful sauce and a generous portion but it arrived lukewarm, as if it had been sitting around waiting to be served. The cioppino was packed with seafood crab leg, jumbo scallops, shrimp, and clams and the tomato broth had great flavor with a nice level of spice. The bread served with the cioppino was burnt, and the portioning was off one roll of bread is not enough for a portion like this. The appetizers had highs and lows. The calamari was very good crunchy with strong flavor, and the sauce was interesting, like a ranch mix with something unexpected. On the other hand, the blue cheese (I think it was) with raspberry sauce was extremely bitter and terrible. The lemon-wrapped garnish was intriguing I realized it was to keep the seeds from getting out. Small details like this were thoughtful, but the execution of some dishes undermined them. The sea bass itself was tender and well cooked, but the corn risotto had a strange flavor combination that didn’t quite work. The mushroom flatbread tasted good but the crust was slightly burnt and so hard it was difficult to eat. The steak frites looked burnt on the outside and came out closer to medium well despite being ordered medium. The fries had good flavor but were soggy and undercooked. Only at the very end did Kristina acknowledge the birthday and bring out a small slice of cake and cotton candy. The cake was mostly cream with a very thin layer of actual cake. It tasted fine, but by that point it felt like an afterthought. Navigating the restaurant was also confusing if you come from the back elevators of Atlantis, there are no signs when you arrive, just tables scattered around. For a first time visitor, this is disorienting. Overall, the food showed flashes of potential, but the service completely dragged the experience down. What makes it even more disappointing is that the steakhouse at Atlantis delivers far better service and consistency. This was my first visit here, and unfortunately it left a lot to be desired. I’m not sure I would return.
Atmosphere: 2
Food: 3
Service: 1
Kent Lewis
The location is unassuming, with tables open to the second floor meeting rooms, but don’t let the casual layout fool you. The inner area is well-appointed and service staff polished. The menu is diverse and plating lovely. The cotton candy and breakfast bar parting gifts are thoughtful and delicious. A worthy stop.
Atmosphere: 4
Food: 5
Service: 5
Amy Smith
Incredible meal. Everything was top tier. The fresh bread was hot and flavorful. We enjoyed the lobster mac and cheese and prime rib. One of the best prime rib dinners. It was so juicy and melted in your mouth. The meal ended with the donuts and candy floss. So sweet but also a fun ending. I can't say enough about how wonderful the meal and service was. Every server was friendly and attentive. Our water was always full. This is an excellent restaurant and I hope to return
Atmosphere: 5
Food: 5
Service: 5
Mark G
Nice restaurant, upscale, good food & very good service. Only negative (for some) is having to walk thru the casino gambling area a bit to reach the restaurant.
Atmosphere: 4
Food: 4
Service: 4
Samantha Sappa
Had happy hour at the bar and dessert after. The doughnuts were soooo good! They were recommended by Gary the bartender. Who was so lovely and a delight, I could’ve sat all night talking with him. Would’ve been a 5++ star service if we started our night with him, he definitely saved it for us.
Atmosphere: 4
Food: 4
Service: 4
Albert
Food was excellent, service was satisfactory, the kitchen for some reason was very slow. I think I waited about half an hour for my food to be delivered after ordering. I was dining solo. Probably an off night, last visit 2 months ago was outstanding on all counts.
Tony
Great dining experience. The waitstaff was great. Very knowledgeable and efficient. The food was fantastic. Definitely recommend
Jeannette
Service is always stellar with Crysta. Sea bass was excellent however my pork chop was a bit chewy and over done. She offered to make it right but I declined since I was pretty hungry and didn't want to wait. That won't stop us from returning. I'll just order something different next time.
Karen
We had a wonderful time celebrating my husband's birthday. Everything from being shown to our table, though drinks and dinner was topnotch. Would not hesitate to dine there again.
Lauren Grote
Must try, 5 star experience!! Beautiful ambiance, fantastic customer service, & delicious cuisine! Served a complimentary small plate, cotton candy for the table, & a bag of fresh cookies for each guest. I really enjoyed the charcuterie, beet salad, surf & turf special, and creme brulee. Definitely worth the price & highly recommend!!
We were there for a nice evening out and the restaurant was recommended. The place was flashy but not glitzy. Well laid out, and relatively quiet for a large facility as it is in a casino. ( Not on the casino floor) We ordered Filet Mignon, came out dry and overcooked as were the vegetables. ( The waiter offered to replace it, but I declined not wanting to wait) My wife ordered Short Ribs, she thought they were good but a little overdone and dry. The wine list is extensive and expensive ( We brought our own special bottle). The waiter, Jessie was very nice and thoughtful. Over all it was good, but not great. We probably would not return, except for happy hour and Apps.
Tonia C.
We checked this restaurant out because of all the great reviews, and we were not disappointed. There were 4 of us, and everyone's dishes were perfect. Up until that point in our trip, it was definitely the best restaurant we had eaten at. I had the ribs and they would just melt in your mouth. Some of the best ribs I've ever had in my life. The wait staff was very attentive and friendly. We love the cotton candy at the end - everything was just fabulous. I would 100% go there again if I traveled bwck this way.
Atmosphere: 5
Food: 5
Service: 5
Gra
It took a long time to be seated, with little communication as to the reason for the delay. It seems the wait staff is understaffed, and it took a while before our drink and food orders were taken. The food is good. The wait staff was friendly, but they were busy with so many tables.
Jamie Chisholm
Order the Cippino and thank me later. Best meal in Reno.
Atmosphere: 5
Food: 5
Service: 5
Linda
Wonderful attentive staff and delicious food . If you're looking for a special place to celebrate any event this is it.
We came here with family to celebrate a birthday, expecting a nice dinner. Unfortunately the experience started awkwardly and never recovered. After being seated we simply waited. No menus, no greeting, no explanation of how things worked. Eventually we realized the servers were supposed to bring the menus, but nobody bothered to say a word. Our server, Kristina, never introduced herself. The only reason I knew her name was because I leaned over and read her name tag. Not a great start. The attitude didn’t improve. Kristina spoke in a tone that made it feel like our table simply wasn’t worth the effort. I even overheard her enthusiastically explaining the specials to a nearby table that had just arrived, yet she never mentioned them to us. The server assistant, Lexi, also never introduced herself. Once again I only knew who she was because I had to read the name tag. We had requested a booth in our reservation. When we asked about it, Kristina bluntly told us it was “impossible for five people to fit in a booth, trust me.” None of us are particularly big people, so the comment felt dismissive and unnecessary. We were interested in the seafood tower, but she seemed determined to talk us out of it. First she said it was $120. Later she returned and said it was actually $140. It honestly felt like she just didn’t want the hassle of bringing it out. Then she told us the kitchen had no oysters… at 6 PM. For a seafood restaurant, that’s not exactly reassuring. Also, some of the seafood on display in the front didn’t look fresh the salmon, in particular which is concerning. Service throughout the meal continued to disappoint. Drinks were never refilled and empty plates sat on the table far longer than they should have. The restaurant was steady but not overly busy, so there wasn’t much excuse. The frustrating part is that the food actually showed promise. The lamb chop was cooked a perfect medium with a flavorful sauce and a generous portion but it arrived lukewarm, as if it had been sitting around waiting to be served. The cioppino was packed with seafood crab leg, jumbo scallops, shrimp, and clams and the tomato broth had great flavor with a nice level of spice. The bread served with the cioppino was burnt, and the portioning was off one roll of bread is not enough for a portion like this. The appetizers had highs and lows. The calamari was very good crunchy with strong flavor, and the sauce was interesting, like a ranch mix with something unexpected. On the other hand, the blue cheese (I think it was) with raspberry sauce was extremely bitter and terrible. The lemon-wrapped garnish was intriguing I realized it was to keep the seeds from getting out. Small details like this were thoughtful, but the execution of some dishes undermined them. The sea bass itself was tender and well cooked, but the corn risotto had a strange flavor combination that didn’t quite work. The mushroom flatbread tasted good but the crust was slightly burnt and so hard it was difficult to eat. The steak frites looked burnt on the outside and came out closer to medium well despite being ordered medium. The fries had good flavor but were soggy and undercooked. Only at the very end did Kristina acknowledge the birthday and bring out a small slice of cake and cotton candy. The cake was mostly cream with a very thin layer of actual cake. It tasted fine, but by that point it felt like an afterthought. Navigating the restaurant was also confusing if you come from the back elevators of Atlantis, there are no signs when you arrive, just tables scattered around. For a first time visitor, this is disorienting. Overall, the food showed flashes of potential, but the service completely dragged the experience down. What makes it even more disappointing is that the steakhouse at Atlantis delivers far better service and consistency. This was my first visit here, and unfortunately it left a lot to be desired. I’m not sure I would return.
Atmosphere: 2
Food: 3
Service: 1
The location is unassuming, with tables open to the second floor meeting rooms, but don’t let the casual layout fool you. The inner area is well-appointed and service staff polished. The menu is diverse and plating lovely. The cotton candy and breakfast bar parting gifts are thoughtful and delicious. A worthy stop.
Atmosphere: 4
Food: 5
Service: 5
Incredible meal. Everything was top tier. The fresh bread was hot and flavorful. We enjoyed the lobster mac and cheese and prime rib. One of the best prime rib dinners. It was so juicy and melted in your mouth. The meal ended with the donuts and candy floss. So sweet but also a fun ending. I can't say enough about how wonderful the meal and service was. Every server was friendly and attentive. Our water was always full. This is an excellent restaurant and I hope to return
Atmosphere: 5
Food: 5
Service: 5
Nice restaurant, upscale, good food & very good service. Only negative (for some) is having to walk thru the casino gambling area a bit to reach the restaurant.
Atmosphere: 4
Food: 4
Service: 4
Had happy hour at the bar and dessert after. The doughnuts were soooo good! They were recommended by Gary the bartender. Who was so lovely and a delight, I could’ve sat all night talking with him. Would’ve been a 5++ star service if we started our night with him, he definitely saved it for us.
Atmosphere: 4
Food: 4
Service: 4
Food was excellent, service was satisfactory, the kitchen for some reason was very slow. I think I waited about half an hour for my food to be delivered after ordering. I was dining solo. Probably an off night, last visit 2 months ago was outstanding on all counts.
Great dining experience. The waitstaff was great. Very knowledgeable and efficient. The food was fantastic. Definitely recommend
Service is always stellar with Crysta. Sea bass was excellent however my pork chop was a bit chewy and over done. She offered to make it right but I declined since I was pretty hungry and didn't want to wait. That won't stop us from returning. I'll just order something different next time.
We had a wonderful time celebrating my husband's birthday. Everything from being shown to our table, though drinks and dinner was topnotch. Would not hesitate to dine there again.
Must try, 5 star experience!! Beautiful ambiance, fantastic customer service, & delicious cuisine! Served a complimentary small plate, cotton candy for the table, & a bag of fresh cookies for each guest. I really enjoyed the charcuterie, beet salad, surf & turf special, and creme brulee. Definitely worth the price & highly recommend!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We were there for a nice evening out and the restaurant was recommended. The place was flashy but not glitzy. Well laid out, and relatively quiet for a large facility as it is in a casino. ( Not on the casino floor) We ordered Filet Mignon, came out dry and overcooked as were the vegetables. ( The waiter offered to replace it, but I declined not wanting to wait) My wife ordered Short Ribs, she thought they were good but a little overdone and dry. The wine list is extensive and expensive ( We brought our own special bottle). The waiter, Jessie was very nice and thoughtful. Over all it was good, but not great. We probably would not return, except for happy hour and Apps.
We checked this restaurant out because of all the great reviews, and we were not disappointed. There were 4 of us, and everyone's dishes were perfect. Up until that point in our trip, it was definitely the best restaurant we had eaten at. I had the ribs and they would just melt in your mouth. Some of the best ribs I've ever had in my life. The wait staff was very attentive and friendly. We love the cotton candy at the end - everything was just fabulous. I would 100% go there again if I traveled bwck this way.
Atmosphere: 5
Food: 5
Service: 5
It took a long time to be seated, with little communication as to the reason for the delay. It seems the wait staff is understaffed, and it took a while before our drink and food orders were taken. The food is good. The wait staff was friendly, but they were busy with so many tables.
Order the Cippino and thank me later. Best meal in Reno.
Atmosphere: 5
Food: 5
Service: 5
Wonderful attentive staff and delicious food . If you're looking for a special place to celebrate any event this is it.
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