Great area , loved the food excellently cooked , the only reason for me that's it's a 4 not a 5 star is some of the staff where rude and didn't do there jobs to the expectations of the business ..
Atmosphere: 4
Food: 5
Service: 4
Jayasimha
Waste, deserves less than 1 but there is no option for that, worst employees not even talking to customers.
Atmosphere: 1
Food: 1
Service: 1
Daniel Bolton
I've eaten here before and thank goodness I was buying for two because when redeeming promos off the app this restaurant has a tendency to botch the first order attempt to slyly force another purchase out of you and being rude to you for being frugal. I'm irritated and writing instead of eating which pisses me off more.!!!
Atmosphere: 3
Food: 3
Service: 1
Nathan Atkins
The staff are extremely rude and will just ignore you. The service is ridiculously slow
Allison Turner
Y'all have some nerve putting a tip jar out when you're burning burgers and serving undercooked bacon. 😂😂😂
Food: 1
Sarah Haddox
What dump this place took 45 min to get us our food we walked in and were the only people in so yikes. I should have left. They are in a dumpy area but sheesh
Atmosphere: 1
Food: 2
Service: 1
Mark Eckhardt
Food good service good price too much. 2 chicken sandwiches and a drink 24 bucks. My lord it not a stake dinner. Lower the price.
Atmosphere: 2
Food: 4
Service: 4
Yuridia Ramirez
Food fresh as ever and was ready in a reasonable time. Dine was clean and not to mention the cashiers were super nice. Definitely recommend coming here!
Atmosphere: 5
Food: 5
Service: 5
China Chong
I'm not sure who is in charge of training here, whoever that is you have set your employees up for failure. It's also the attitude of the employee, just horrible. I ordered online. Got my confirmation number and my receipt and they took the money out of my account. So I drive to the restaurant, I let the lady know that I placed my oder online. She said she didn't receive anything. So I pull up to the window and show her the receipt with the order number and the address. She said oh well I didn't get it, so I can't do anything. She didn't seem to care that this happened. She just looked at me as if to say oh well. I ask for the manager and she says there's no manager here and she cant get a hold of one. So I ask her how do I get my money back? She didn't really have an answer. She was so lost. I asked for corporate number and she looked around lost with yet another 'I don't know' response. Then she tells me, oh the manager will be here in about 3 min. So she can get ahold of the manager? Absolutely ridiculous, horrible customer service. I learned from a different Carl's Jr location (a lot better and so much more friendlier) that the app is from a 3rd party and isn't always reliable. A refund should be headed back into your account soon. And they still gave me the online discount by showing me how to navigate through the app and bringing up codes to scan. A better to handle this situation would be!!!! "I'm sorry for the inconvenience, we did not receive your order. Unfortunately the app isn't always reliable but please be assured your refund should be back into your account today. Can i help you place another order?" Boom, there you go. That would've been so much better. You are in customer service, you need to act professional. Not with a frown, not with a no care attitude and definitely don't repeat "I don't know" for everything. Managers, educate your employees. They won't have such a hard time. This place needs to be trained all around. The prices are crazy high for this level of service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Waffle Fries, Double Famous Star
So I tried to order off their menu. But they don't have waffle fries. I ordered a guacamole burger. Which had hardly any on it, and the manager told me that there's guacamole on it. There was maybe a half teaspoon worth on it..... Don't waste your money on this location they ripe yo off and tell you to get bent. If you address the lack of service. It gets even better. The burger was cold and was sitting for who knows how long. I guess Carl's Jr. Has lowered themselves to McDonald's level. The level of service and customer satisfaction is horrible here. The indignant attitude of the manager was off the charts. It's a shame that they don't care about the customer experience at all. And it sucks cause their lack of give a dhit makes me sound like a Karen. If this is what Carl's Jr. is turning into, i won't ever be back, and I hope others reevaluate their choice, at least in locations!!!!! The manager had the obesity to tell me that they didn't have what's on the menu because of the weather. Ideal with weather delays all the time, and the thing is the I-80 pass hasn't been closed for several days. But "our order is stuck on the pass because of weather" was i was told.
Atmosphere: 1
Food: 1
Service: 1
Boon Tryon
The food is always good here. The lettuce is crisp. Drinks are cold and wonderful accents. Great food, though I don’t understand why this place has two star rating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Jocelyn Arellano
I ordered door dash and it took the order to this store I ordered a loaded burrito meal with an orange juice and a double western bacon Cheeseburger meal with a strawberry lemonade & 6 piece star nuggets . I didn’t receive my handy rounds nor my orange juice & I didn’t get the strawberry lemonade i received a regular lemonade & it didn’t even take like lemonade PURE WATER . They prices are ridiculous and for the workers not to do the job right ??????
Atmosphere: 1
Food: 2
Service: 1
Dex KyzR
Well, the food was so good, I forgot to take a pic til I was almost done.
Clean inside and out, and as always, way better than any other fast burger joint I'd normally visit.
Cashier was friendly and willing to explain the difference between some similar items.
Price was a bit higher than I expected, but the rest makes that easier to believe.
Definitely come here and buy food, and dine in. So yum.
BEST DOUBLE CHEESEBURGER I EVER HAD!!!
Food: 5
Great area , loved the food excellently cooked , the only reason for me that's it's a 4 not a 5 star is some of the staff where rude and didn't do there jobs to the expectations of the business ..
Atmosphere: 4
Food: 5
Service: 4
Waste, deserves less than 1 but there is no option for that, worst employees not even talking to customers.
Atmosphere: 1
Food: 1
Service: 1
I've eaten here before and thank goodness I was buying for two because when redeeming promos off the app this restaurant has a tendency to botch the first order attempt to slyly force another purchase out of you and being rude to you for being frugal. I'm irritated and writing instead of eating which pisses me off more.!!!
Atmosphere: 3
Food: 3
Service: 1
The staff are extremely rude and will just ignore you. The service is ridiculously slow
Y'all have some nerve putting a tip jar out when you're burning burgers and serving undercooked bacon. 😂😂😂
Food: 1
What dump this place took 45 min to get us our food we walked in and were the only people in so yikes. I should have left. They are in a dumpy area but sheesh
Atmosphere: 1
Food: 2
Service: 1
Food good service good price too much. 2 chicken sandwiches and a drink 24 bucks. My lord it not a stake dinner. Lower the price.
Atmosphere: 2
Food: 4
Service: 4
Food fresh as ever and was ready in a reasonable time. Dine was clean and not to mention the cashiers were super nice. Definitely recommend coming here!
Atmosphere: 5
Food: 5
Service: 5
I'm not sure who is in charge of training here, whoever that is you have set your employees up for failure. It's also the attitude of the employee, just horrible. I ordered online. Got my confirmation number and my receipt and they took the money out of my account. So I drive to the restaurant, I let the lady know that I placed my oder online. She said she didn't receive anything. So I pull up to the window and show her the receipt with the order number and the address. She said oh well I didn't get it, so I can't do anything. She didn't seem to care that this happened. She just looked at me as if to say oh well. I ask for the manager and she says there's no manager here and she cant get a hold of one. So I ask her how do I get my money back? She didn't really have an answer. She was so lost. I asked for corporate number and she looked around lost with yet another 'I don't know' response. Then she tells me, oh the manager will be here in about 3 min. So she can get ahold of the manager? Absolutely ridiculous, horrible customer service. I learned from a different Carl's Jr location (a lot better and so much more friendlier) that the app is from a 3rd party and isn't always reliable. A refund should be headed back into your account soon. And they still gave me the online discount by showing me how to navigate through the app and bringing up codes to scan.
A better to handle this situation would be!!!!
"I'm sorry for the inconvenience, we did not receive your order. Unfortunately the app isn't always reliable but please be assured your refund should be back into your account today. Can i help you place another order?"
Boom, there you go. That would've been so much better. You are in customer service, you need to act professional. Not with a frown, not with a no care attitude and definitely don't repeat "I don't know" for everything. Managers, educate your employees. They won't have such a hard time.
This place needs to be trained all around. The prices are crazy high for this level of service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Waffle Fries, Double Famous Star
Restaurantji Recommends
So I tried to order off their menu. But they don't have waffle fries. I ordered a guacamole burger. Which had hardly any on it, and the manager told me that there's guacamole on it. There was maybe a half teaspoon worth on it..... Don't waste your money on this location they ripe yo off and tell you to get bent. If you address the lack of service. It gets even better. The burger was cold and was sitting for who knows how long. I guess Carl's Jr. Has lowered themselves to McDonald's level. The level of service and customer satisfaction is horrible here. The indignant attitude of the manager was off the charts. It's a shame that they don't care about the customer experience at all. And it sucks cause their lack of give a dhit makes me sound like a Karen. If this is what Carl's Jr. is turning into, i won't ever be back, and I hope others reevaluate their choice, at least in locations!!!!! The manager had the obesity to tell me that they didn't have what's on the menu because of the weather. Ideal with weather delays all the time, and the thing is the I-80 pass hasn't been closed for several days. But "our order is stuck on the pass because of weather" was i was told.
Atmosphere: 1
Food: 1
Service: 1
The food is always good here. The lettuce is crisp. Drinks are cold and wonderful accents. Great food, though I don’t understand why this place has two star rating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
I ordered door dash and it took the order to this store I ordered a loaded burrito meal with an orange juice and a double western bacon Cheeseburger meal with a strawberry lemonade & 6 piece star nuggets . I didn’t receive my handy rounds nor my orange juice & I didn’t get the strawberry lemonade i received a regular lemonade & it didn’t even take like lemonade PURE WATER . They prices are ridiculous and for the workers not to do the job right ??????
Atmosphere: 1
Food: 2
Service: 1
Well, the food was so good, I forgot to take a pic til I was almost done.
Clean inside and out, and as always, way better than any other fast burger joint I'd normally visit.
Cashier was friendly and willing to explain the difference between some similar items.
Price was a bit higher than I expected, but the rest makes that easier to believe.
Definitely come here and buy food, and dine in. So yum.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Love them burgers
Atmosphere: 5
Food: 5
Service: 5
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