Went through the drive thru, very fast very friendly
Atmosphere: 5
Food: 5
Service: 5
Leopold
I am writing to express my strong dissatisfaction and frustration regarding an unacceptable situation that occurred during my recent visit to your restaurant. On Thanksgiving Day at approximately 6:40 PM, I arrived intending to dine inside. According to the holiday hours posted on the door, the restaurant was supposed to be open from 6 AM to 8 PM. I even took a photo of the schedule to document this. However, when I tried to enter the restaurant, the doors were locked. Inside, I clearly saw several customers sitting at the tables and eating their meals. At first, I thought perhaps the door was stuck, so I tried pulling the handle again, but it was definitely locked. What made this situation even worse was the fact that a restaurant employee saw me, made direct eye contact, and completely ignored me. No explanation, no gesture, no attempt to communicate. Absolutely nothing. This level of disregard for a customer is outrageous and unacceptable for any business, especially one of your brand. To make matters worse, I noticed that the restaurant was open only for drive-thru customers. But what exactly is a customer supposed to do if they arrive not by car but by Uber, as I did? I came specifically to enjoy a meal on the holiday, only to be deliberately ignored and denied service despite the posted operating hours. I have visited your restaurants many times before, but after this incident, I am extremely disappointed. This experience has completely ruined my impression of your company. At this point, I do not intend to return, and I will make sure to inform all my friends and acquaintances about how poorly I was treated. I expect an explanation as to why the restaurant was closed to walk-in customers despite the posted holiday schedule, and what measures will be taken to address this behavior from your staff. I look forward to your response.
Service: 1
Ha Vo
We didn t feel rushed at all.
giy
The service was steady.
Tracy Crawford
BEST CHICKEN STRIPS IN TOWN
Atmosphere: 3
Food: 3
Service: 3
Crystal Walker
When I first ordered my food they got my order completely wrong one of the employees was very rude and started speaking in Spanish telling one of her co-workers something and then proceed to mess up my other order I recommend you find another restaurant cuz this one ain't it
Food: 3
Service: 2
Greg De
I had the famous star with cheese. Got it with thousand Island instead of ketchup and mayo. It was really good. I also got onion rings well done. They were really good but I think the order could have been a little bigger.
Lynzee Dzioba
Refused to fix the reward I was trying to redeem in store. It was 20% off $10 or more excluding BYOB. I ordered a queso combo and side of queso and she said I couldn't redeem it and would have to pay full price even though I can use the app to launch it.
I have not been to Carl’s Jr. in a VERY LONG TIME…Drive thru lady was VERY rude … (Pro tip: if you don’t like working in the service industry Debbie, …find another job.) After the gasp and heavy sigh I received because I was using Apple Pay and her intolerance of my slowness because one arm is in a cast, I guess I won’t be back. My shake, not “chocolate cake” Debbie, is now leaking all over my cup holder. As a habit, I am a good review writer because I believe the world needs more good in it … but, dang Debbie … your service really bummed me out. Such a shame, as a kid Carl’s Jr. was my favorite! :(
Atmosphere: 1
Food: 2
Service: 1
Michael Jones
Better than in n out
Atmosphere: 3
Food: 4
Service: 4
Cryss Luvv
Not a fan
Atmosphere: 1
Food: 1
Service: 1
Brooke Niemeyer
Debbie who’s working drive through is rude and not very enthusiastic.👎🏻
Went through the drive thru, very fast very friendly
Atmosphere: 5
Food: 5
Service: 5
I am writing to express my strong dissatisfaction and frustration regarding an unacceptable situation that occurred during my recent visit to your restaurant.
On Thanksgiving Day at approximately 6:40 PM, I arrived intending to dine inside. According to the holiday hours posted on the door, the restaurant was supposed to be open from 6 AM to 8 PM. I even took a photo of the schedule to document this.
However, when I tried to enter the restaurant, the doors were locked. Inside, I clearly saw several customers sitting at the tables and eating their meals. At first, I thought perhaps the door was stuck, so I tried pulling the handle again, but it was definitely locked.
What made this situation even worse was the fact that a restaurant employee saw me, made direct eye contact, and completely ignored me. No explanation, no gesture, no attempt to communicate. Absolutely nothing. This level of disregard for a customer is outrageous and unacceptable for any business, especially one of your brand.
To make matters worse, I noticed that the restaurant was open only for drive-thru customers. But what exactly is a customer supposed to do if they arrive not by car but by Uber, as I did? I came specifically to enjoy a meal on the holiday, only to be deliberately ignored and denied service despite the posted operating hours.
I have visited your restaurants many times before, but after this incident, I am extremely disappointed. This experience has completely ruined my impression of your company. At this point, I do not intend to return, and I will make sure to inform all my friends and acquaintances about how poorly I was treated.
I expect an explanation as to why the restaurant was closed to walk-in customers despite the posted holiday schedule, and what measures will be taken to address this behavior from your staff.
I look forward to your response.
Service: 1
We didn t feel rushed at all.
The service was steady.
BEST CHICKEN STRIPS IN TOWN
Atmosphere: 3
Food: 3
Service: 3
When I first ordered my food they got my order completely wrong one of the employees was very rude and started speaking in Spanish telling one of her co-workers something and then proceed to mess up my other order I recommend you find another restaurant cuz this one ain't it
Food: 3
Service: 2
I had the famous star with cheese. Got it with thousand Island instead of ketchup and mayo. It was really good. I also got onion rings well done. They were really good but I think the order could have been a little bigger.
Refused to fix the reward I was trying to redeem in store. It was 20% off $10 or more excluding BYOB. I ordered a queso combo and side of queso and she said I couldn't redeem it and would have to pay full price even though I can use the app to launch it.
Atmosphere: 1
Food: 1
Service: 1
Only edible Carlos Jr in town
Atmosphere: 3
Food: 4
Service: 5
Nice burger
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Fresh waffle fries
Food: 5
Service: 5
I have not been to Carl’s Jr. in a VERY LONG TIME…Drive thru lady was VERY rude … (Pro tip: if you don’t like working in the service industry Debbie, …find another job.) After the gasp and heavy sigh I received because I was using Apple Pay and her intolerance of my slowness because one arm is in a cast, I guess I won’t be back. My shake, not “chocolate cake” Debbie, is now leaking all over my cup holder. As a habit, I am a good review writer because I believe the world needs more good in it … but, dang Debbie … your service really bummed me out. Such a shame, as a kid Carl’s Jr. was my favorite! :(
Atmosphere: 1
Food: 2
Service: 1
Better than in n out
Atmosphere: 3
Food: 4
Service: 4
Not a fan
Atmosphere: 1
Food: 1
Service: 1
Debbie who’s working drive through is rude and not very enthusiastic.👎🏻
Atmosphere: 1
Food: 2
Service: 1
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