Lemmon Chicken so over cooked it was rubber. Walnut Shrimp over cooked as well. Fortune palace in Sparks NV. Is 10 times better. CHI at Peppermill only survives because of foot traffic. If they had to make it on their own. They wouldn't. One star on food.
Atmosphere: 2
Food: 1
Service: 2
Josh Nugent
I cannot understand the reviews saying they had a great meal. We were served what could only be described as something close to garbage. Vegetables were definitely frozen in a bag and heated in boiling water, god awful. The meat was absolutely not fresh nor did it resemble anything like meat, again, it seemed like it was processed and frozen and brought to temp in a microwave. The food here is bottom of the lowest barrel you can find, it’s inedible and it’s extremely overpriced for what it is, considering its pre-cooked and microwaved. Absolutely disgusting, we had 2 bites and that was enough. We paid over 100$ for something worse than fast food! The only people that might like this are casino goers that are too drunk to notice they’re eating something a dog might think twice about. DO NOT fall in to this tourist trap.
On a positive note, the staff were welcoming and really nice. It’s a shame, the place looks really cool.
Atmosphere: 3
Food: 1
Service: 4
Teri Flores
Sat at the bar and David had the BEST customer service yet. He also recommended the general beef and it was the best, highly recommend 10/10.
Atmosphere: 5
Food: 5
Service: 5
Jeff Jensen
Appetizers. Egg rolls not done, seasoning or breading on thr wings, awful. Pot stickers fair at best. Main. General chicken almost un edible, we didn't eat it. Breading and seasoning sauce terrible. Broccoli garnish literally ice cold inside. Stir fried veggies and chicken. Veggies lukewarm, chicken bland. Service was very good.
Atmosphere: 5
Food: 1
Service: 5
Kenny Pate
Delightful meal as always. Hannah is a wonderful server. So friendly and helpful. The staff is super nice and the atmosphere is nice and calm in the middle of a busy casino resort. Honey walnut prawns were amazing. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Dish
Guests 8923
It was an overall good experience and good food. I made a note about my daughter’s birthday & right upon entering, the front desk guy was already cheering her on. Linda was attentive and friendly as well. Service was great. Clean environment.
Atmosphere: 5
Food: 5
Service: 5
Alan Gong
I had an amazing experience at Chi! I ordered the Honey Walnut Shrimp and the Appetizer Platter, and both were absolutely delicious.
Our waiter Linda, was fantastic, attentive, friendly, and super knowledgeable about the menu. She made great recommendations and ensured we had everything we needed. Highly recommend Chi, and be sure to ask for Linda!
Atmosphere: 5
Food: 5
Service: 5
Vanessa C
If it wasn’t for our kind server, I would have given this place a 1-star rating!
I’ve been a regular at Chi Restaurant at the Peppermill Reno, but after tonight’s experience, I’m seriously considering never returning. We usually use our weekly food voucher to cover part of our bill, but when we tried to redeem it tonight, the system was down. The server was very understanding and apologetic, suggesting we head to the rewards desk to resolve the issue. The supervisor at the desk printed new vouchers, but when we returned to Chi, the vouchers still didn’t work.
Then the manager, Patrick, stepped in and told me I’d need to go back to the rewards desk again for new vouchers. I asked if he could simply override the issue, especially since it was a computer glitch, but he refused and said it was something I’d have to deal with myself. His tone was far from friendly—more like I was bothering him. He made no effort to assist further, nor did he offer to make a quick call to sort things out. I felt completely brushed off, and it’s hard to understand how someone with 17 years of experience as a manager could be so dismissive.
The lack of customer service was incredibly disappointing, especially given my loyalty to the restaurant. This experience has definitely left a bad taste, and I don’t think I’ll be returning anytime soon.
Atmosphere: 4
Food: 3
Service: 3
Destiny A.
First time eating here during our stay at peppermill we ordered Kung Pao Chicken, Beef with seasonal veggies, Orange Blossom Chicken and Chicken Chow Fun. All were very delicious and did not disappoint. The service here was absolutely amazing. I would like to take the time to thank our waiter Kay. Kay has hands down been the best waiter I have ever had. He is funny, kind and makes the dinning experience one to remember. Thank you Kay for making our vacation a great one.
Our server Linda was the best! Super attentive and knowledgeable about the menu and gave delicious recommendations on drinks and food. The lychee martini is a must try!! So so good. The atmosphere is really upscale but we were seated near the entrance and could smell smoke from the casino area. I would recommend a table or both closer to the back of the restaurant. Overall great place to have dinner and the locals 20% makes it even better!
The food is extremely dry and poor quality. The price is far higher than the quality. I've gotten better Chinese food at Panda Express
Atmosphere: 1
Food: 1
Service: 1
Ronette Santos
Chi is a good Asian food experience at the Peppermill. Their service is exceptional. General’s Beef is not listed on the menu. Ask for it. It’s is worth the $6.00 up-charge. Great wine menu. The ambience is very nice.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salt and Pepper Calamari, Salt and Pepper Prawn
Rob Sherwin
We had a great time dining at Chi. The service was impeccable and the food was outstanding. The appetizers were awesome and the portions for the entries were so large that we did not need seven separate entrees for our party of seven. However, the the giant lazy susan in the center of the table, allowed us to enjoy everyone's appetizers and entrees as a family-style dining event.
Atmosphere: 5
Food: 5
Service: 5
Vittoria Zupicich
Bland fried rice, hardly anything in it besides rice and egg. Chow mein also lacked flavor. Kung pao chicken was good flavors and dish but slightly overcooked chicken. Service was great but we purposely all didn’t finish our food. I recommend just hit a Chinese spot outside, you can walk to some.
Atmosphere: 4
Food: 1
Service: 5
Matthew Harnage
Had a great dinner here with my girlfriend celebrating her graduating school. Our server Kay was EXCELLENT! He was always willing to help or make suggestions for food. And he made our night even more special by the exemplary service.
The duck I got was juicy and delicious. Haven't tried anything else but what I did get was great. Can't recommend enough. I almost didn't go here due to some of the other reviews but it was fantastic.
Lemmon Chicken so over cooked it was rubber. Walnut Shrimp over cooked as well. Fortune palace in Sparks NV. Is 10 times better. CHI at Peppermill only survives because of foot traffic. If they had to make it on their own. They wouldn't. One star on food.
Atmosphere: 2
Food: 1
Service: 2
I cannot understand the reviews saying they had a great meal. We were served what could only be described as something close to garbage. Vegetables were definitely frozen in a bag and heated in boiling water, god awful. The meat was absolutely not fresh nor did it resemble anything like meat, again, it seemed like it was processed and frozen and brought to temp in a microwave. The food here is bottom of the lowest barrel you can find, it’s inedible and it’s extremely overpriced for what it is, considering its pre-cooked and microwaved. Absolutely disgusting, we had 2 bites and that was enough. We paid over 100$ for something worse than fast food! The only people that might like this are casino goers that are too drunk to notice they’re eating something a dog might think twice about. DO NOT fall in to this tourist trap.
On a positive note, the staff were welcoming and really nice. It’s a shame, the place looks really cool.
Atmosphere: 3
Food: 1
Service: 4
Sat at the bar and David had the BEST customer service yet. He also recommended the general beef and it was the best, highly recommend 10/10.
Atmosphere: 5
Food: 5
Service: 5
Appetizers. Egg rolls not done, seasoning or breading on thr wings, awful. Pot stickers fair at best.
Main. General chicken almost un edible, we didn't eat it. Breading and seasoning sauce terrible. Broccoli garnish literally ice cold inside. Stir fried veggies and chicken. Veggies lukewarm, chicken bland.
Service was very good.
Atmosphere: 5
Food: 1
Service: 5
Delightful meal as always. Hannah is a wonderful server. So friendly and helpful. The staff is super nice and the atmosphere is nice and calm in the middle of a busy casino resort. Honey walnut prawns were amazing. Thanks!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Dish
It was an overall good experience and good food. I made a note about my daughter’s birthday & right upon entering, the front desk guy was already cheering her on. Linda was attentive and friendly as well. Service was great. Clean environment.
Atmosphere: 5
Food: 5
Service: 5
I had an amazing experience at Chi! I ordered the Honey Walnut Shrimp and the Appetizer Platter, and both were absolutely delicious.
Our waiter Linda, was fantastic, attentive, friendly, and super knowledgeable about the menu. She made great recommendations and ensured we had everything we needed. Highly recommend Chi, and be sure to ask for Linda!
Atmosphere: 5
Food: 5
Service: 5
If it wasn’t for our kind server, I would have given this place a 1-star rating!
I’ve been a regular at Chi Restaurant at the Peppermill Reno, but after tonight’s experience, I’m seriously considering never returning. We usually use our weekly food voucher to cover part of our bill, but when we tried to redeem it tonight, the system was down. The server was very understanding and apologetic, suggesting we head to the rewards desk to resolve the issue. The supervisor at the desk printed new vouchers, but when we returned to Chi, the vouchers still didn’t work.
Then the manager, Patrick, stepped in and told me I’d need to go back to the rewards desk again for new vouchers. I asked if he could simply override the issue, especially since it was a computer glitch, but he refused and said it was something I’d have to deal with myself. His tone was far from friendly—more like I was bothering him. He made no effort to assist further, nor did he offer to make a quick call to sort things out. I felt completely brushed off, and it’s hard to understand how someone with 17 years of experience as a manager could be so dismissive.
The lack of customer service was incredibly disappointing, especially given my loyalty to the restaurant. This experience has definitely left a bad taste, and I don’t think I’ll be returning anytime soon.
Atmosphere: 4
Food: 3
Service: 3
First time eating here during our stay at peppermill we ordered Kung Pao Chicken, Beef with seasonal veggies, Orange Blossom Chicken and Chicken Chow Fun. All were very delicious and did not disappoint. The service here was absolutely amazing. I would like to take the time to thank our waiter Kay. Kay has hands down been the best waiter I have ever had. He is funny, kind and makes the dinning experience one to remember. Thank you Kay for making our vacation a great one.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken, Cookies, Chicken Dish
Our server Linda was the best! Super attentive and knowledgeable about the menu and gave delicious recommendations on drinks and food. The lychee martini is a must try!! So so good. The atmosphere is really upscale but we were seated near the entrance and could smell smoke from the casino area. I would recommend a table or both closer to the back of the restaurant. Overall great place to have dinner and the locals 20% makes it even better!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Restaurantji Recommends
The food is extremely dry and poor quality. The price is far higher than the quality. I've gotten better Chinese food at Panda Express
Atmosphere: 1
Food: 1
Service: 1
Chi is a good Asian food experience at the Peppermill. Their service is exceptional. General’s Beef is not listed on the menu. Ask for it. It’s is worth the $6.00 up-charge. Great wine menu. The ambience is very nice.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Salt and Pepper Calamari, Salt and Pepper Prawn
We had a great time dining at Chi. The service was impeccable and the food was outstanding. The appetizers were awesome and the portions for the entries were so large that we did not need seven separate entrees for our party of seven. However, the the giant lazy susan in the center of the table, allowed us to enjoy everyone's appetizers and entrees as a family-style dining event.
Atmosphere: 5
Food: 5
Service: 5
Bland fried rice, hardly anything in it besides rice and egg. Chow mein also lacked flavor. Kung pao chicken was good flavors and dish but slightly overcooked chicken. Service was great but we purposely all didn’t finish our food. I recommend just hit a Chinese spot outside, you can walk to some.
Atmosphere: 4
Food: 1
Service: 5
Had a great dinner here with my girlfriend celebrating her graduating school. Our server Kay was EXCELLENT! He was always willing to help or make suggestions for food. And he made our night even more special by the exemplary service.
The duck I got was juicy and delicious. Haven't tried anything else but what I did get was great. Can't recommend enough. I almost didn't go here due to some of the other reviews but it was fantastic.
Atmosphere: 5
Food: 5
Service: 5
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