I wish I remembered our server's name but he was amazing. I would literally go back just to see him
Atmosphere: 4
Food: 4
Service: 5
Amaria Flanagan
Tia was our host she was super kind and made conversation before we even sat down. Monica was our server and took amazing care of us. If either take care of you, you are set for a great night!!
Atmosphere: 5
Food: 5
Service: 5
Elisabeth Shipman
Very nice waitress and good stating food. Pretty quick on getting our food out
usually i have a wonderful experience from this restaurant though earlier today i went with family and ordered the big mouth bites, which is what i’ve always ordered and i was expecting them to be well done as i usually buy them without having to ask. this time i got the bites basically seared for a short time on both sides and the middle was completely raw, that was disappointing. the server had the food re-made but i had ate a whole slider before realizing and ended up taking the re-made food home. do better please this was not a good experience, no one should be fed raw meat!
Atmosphere: 3
Food: 1
Service: 5
Cathy Phoenix
I ordered the 3 for me. My chicken had a batter on it and it was over cooked. The batter was hard/crunchy and I couldn't chew it. It was hard as a rock.
Atmosphere: 4
Food: 2
Service: 4
Marc Hasara
I order the basic $10.99 (Chili's) or $10.99 Applebee's (advertised but actually $12.99 charged) cheeseburger deals with some tweaking. Order the bacon crispy or get chewy "undercooked" bacon like all fast food joints make it in this town. Ask for grilled onions instead of fresh onions. Expect the 2 items to make your burger greasy in a way that may require holding the delivered product upright and sideways to let the excess liquids to drip off the bun. I tried both medium and well done on the cook of the patty. Medium (pink) has less flavor and is not served hot. Coupled with chewy bacon this meal is below 3 stars. Cooked to order the overall experience is 4 stars. The habitual slow service has come with all my visits limiting my highest rating to 4 stars. Applebee's advertises $10.99 but is actually charging $12.99 for a similar deal with bottomless fries versus Chili's single order. The burger at Chili's is better value than Applebee's and is $2 less. The slow service is consistent at both establishments which limits the highest star rating to only 4 stars overall. I tip 30% in cash for these bargain meals unless things are less than 4 stars overall. The atmosphere is always 4 stars at best due to some obvious element of the bar being sticky or seating needing some corrective upgrades that are easily noted. Even if the current occupant levels are low when I arrive I sit at the bar where from I make my observations herein. No matter how busy the restaurant is it seems the help are milling around attending to other things which accounts for the longer service waiting times for drink refills or incidental customer meal requests. Sometimes (when all the help disappear from the room for several minutes) I jokingly think about throwing a leg tackle on the next employee I see to settle my bill or get a drink refilled. Managers are always present. They never come around to ask any of the cus tomers how the meal went. This is strange but true of both Chili's and Applebee's in Sparks and Reno. My ratings could easily improve to 5 stars with some reasonable improvements passed on directly to the managers I see standing or roaming around (out and away from direct customer contact).
Atmosphere: 4
Food: 4
Service: 4
Zach Taylor
Marlene, the manager, has been such a great help! For the last few times, DoorDash has been messing up our burgers where we will order but then only get a patty as if we didn’t want anything on them, which is NOT the case. I talked to Marlene and she was very understanding, and she made sure that we were able to pick up fresh burgers with everything on them! She was there ready with the burgers, and even though this is not Chilis fault, Marlene made sure that we were taken care of, which goes to show that Marlene at Chili’s really wants to make sure that people are happy with their experience, and that is why she is manager! Thank you SO MUCH!
Atmosphere: 5
Food: 5
Service: 5
Mrs Tell it
I have been hooked on the 3 for me for months now. This last time the staff and food were amazing. Had curbside and the gal ( didn't catch her name), that assisted me was so nice and accommodating on a last minute request.. Ty for holding the mayo!!
The experience, that's what matters when dining out. Chili's has great food, no challenge their and the prices are affordable. So the wife and I visited the restaurant on McCarren in Reno and right from the start, our server named Tierra (sp) just made us feel at home. She was funny and attentive, friendly and really made the experience wonderful. She even let me take her picture, against her better judgement. See ya soon Tierra.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Trio
Rosalyn Rich
I had a lunch meal and I thought the price was good.
Wheelchair accessibility: My fried was there with a walker and had no problems.
Food is usually consistent, service is typically good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 4 Piece Chicken Crispers Combo with the New White Mac and Cheese and Loaded Mashed Potatoes
Darla Ward
The front doors were so dirty inside and out. It was slow and the service was slow and on the phone when we were waiting for someone to order drinks. The bathroom was awful gross and just not clean in any way. I ordered fajitas steak was good but the vegetables were gross like they were soggy and a lot of grease in them. The lemonade tasted old and kinda molded. I have been going to this place for at least 20 years. No hello or goodbye they were to busy chatting. I am so disappointed I took my grandkids (adults) to enjoy a good meal and we were so disappointed. I have video of the bathroom if anyone is interested.
Atmosphere: 2
Food: 1
Service: 2
Jr Evolution (Evo)
Service was amazing food was amazing it was affordable loved how i was automatically seated the French fries were older and few i kinda was expecting more quality also i was told they only have fries no garlic fries or sweet potato but the burger omg it was one the the best burgers I ever had it was huge and seasoned well this is the mushroom Swiss i definitely recommend this place
I wish I remembered our server's name but he was amazing. I would literally go back just to see him
Atmosphere: 4
Food: 4
Service: 5
Tia was our host she was super kind and made conversation before we even sat down. Monica was our server and took amazing care of us. If either take care of you, you are set for a great night!!
Atmosphere: 5
Food: 5
Service: 5
Very nice waitress and good stating food. Pretty quick on getting our food out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Triple Dipper
Much better than the downtown location.
usually i have a wonderful experience from this restaurant though earlier today i went with family and ordered the big mouth bites, which is what i’ve always ordered and i was expecting them to be well done as i usually buy them without having to ask. this time i got the bites basically seared for a short time on both sides and the middle was completely raw, that was disappointing. the server had the food re-made but i had ate a whole slider before realizing and ended up taking the re-made food home. do better please this was not a good experience, no one should be fed raw meat!
Atmosphere: 3
Food: 1
Service: 5
I ordered the 3 for me. My chicken had a batter on it and it was over cooked. The batter was hard/crunchy and I couldn't chew it. It was hard as a rock.
Atmosphere: 4
Food: 2
Service: 4
I order the basic $10.99 (Chili's) or $10.99 Applebee's (advertised but actually $12.99 charged) cheeseburger deals with some tweaking. Order the bacon crispy or get chewy "undercooked" bacon like all fast food joints make it in this town. Ask for grilled onions instead of fresh onions. Expect the 2 items to make your burger greasy in a way that may require holding the delivered product upright and sideways to let the excess liquids to drip off the bun. I tried both medium and well done on the cook of the patty. Medium (pink) has less flavor and is not served hot. Coupled with chewy bacon this meal is below 3 stars. Cooked to order the overall experience is 4 stars. The habitual slow service has come with all my visits limiting my highest rating to 4 stars. Applebee's advertises $10.99 but is actually charging $12.99 for a similar deal with bottomless fries versus Chili's single order. The burger at Chili's is better value than Applebee's and is $2 less. The slow service is consistent at both establishments which limits the highest star rating to only 4 stars overall. I tip 30% in cash for these bargain meals unless things are less than 4 stars overall. The atmosphere is always 4 stars at best due to some obvious element of the bar being sticky or seating needing some corrective upgrades that are easily noted. Even if the current occupant levels are low when I arrive I sit at the bar where from I make my observations herein. No matter how busy the restaurant is it seems the help are milling around attending to other things which accounts for the longer service waiting times for drink refills or incidental customer meal requests. Sometimes (when all the help disappear from the room for several minutes) I jokingly think about throwing a leg tackle on the next employee I see to settle my bill or get a drink refilled.
Managers are always present. They never come around to ask any of the cus
tomers how the meal went. This is strange but true of both Chili's and Applebee's in Sparks and Reno. My ratings could easily improve to 5 stars with some reasonable improvements passed on directly to the managers I see standing or roaming around (out and away from direct customer contact).
Atmosphere: 4
Food: 4
Service: 4
Marlene, the manager, has been such a great help! For the last few times, DoorDash has been messing up our burgers where we will order but then only get a patty as if we didn’t want anything on them, which is NOT the case. I talked to Marlene and she was very understanding, and she made sure that we were able to pick up fresh burgers with everything on them! She was there ready with the burgers, and even though this is not Chilis fault, Marlene made sure that we were taken care of, which goes to show that Marlene at Chili’s really wants to make sure that people are happy with their experience, and that is why she is manager! Thank you SO MUCH!
Atmosphere: 5
Food: 5
Service: 5
I have been hooked on the 3 for me for months now. This last time the staff and food were amazing. Had curbside and the gal ( didn't catch her name), that assisted me was so nice and accommodating on a last minute request.. Ty for holding the mayo!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Fries
Very positive staff. They work quickly.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The experience, that's what matters when dining out. Chili's has great food, no challenge their and the prices are affordable. So the wife and I visited the restaurant on McCarren in Reno and right from the start, our server named Tierra (sp) just made us feel at home. She was funny and attentive, friendly and really made the experience wonderful. She even let me take her picture, against her better judgement. See ya soon Tierra.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fajita Trio
I had a lunch meal and I thought the price was good.
Wheelchair accessibility: My fried was there with a walker and had no problems.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bottomless Tostada Chips, Chipotle Chicken Fresh Mex Bowl
Food is usually consistent, service is typically good.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 4 Piece Chicken Crispers Combo with the New White Mac and Cheese and Loaded Mashed Potatoes
The front doors were so dirty inside and out.
It was slow and the service was slow and on the phone when we were waiting for someone to order drinks.
The bathroom was awful gross and just not clean in any way.
I ordered fajitas steak was good but the vegetables were gross like they were soggy and a lot of grease in them.
The lemonade tasted old and kinda molded.
I have been going to this place for at least 20 years.
No hello or goodbye they were to busy chatting.
I am so disappointed I took my grandkids (adults) to enjoy a good meal and we were so disappointed.
I have video of the bathroom if anyone is interested.
Atmosphere: 2
Food: 1
Service: 2
Service was amazing food was amazing it was affordable loved how i was automatically seated the French fries were older and few i kinda was expecting more quality also i was told they only have fries no garlic fries or sweet potato but the burger omg it was one the the best burgers I ever had it was huge and seasoned well this is the mushroom Swiss i definitely recommend this place
Atmosphere: 5
Food: 4
Service: 5
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