Chipotle Mexican Grill

5144 Mae Anne Ave, Reno
(775) 624-6203

Recent Reviews

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Joshua Richards

Filthy is the nicest thing I can say about the food counter. This was not rush-hour. This was 9 PM. There was nobody there. Maybe it’s just me, but food should be the top priority… As I stepped up to place my order, and saw the condition of things… I walked out. I have seen rest stop bathrooms in better shape than this.

Kody Anderson

What has happened to Chipotle?? Out of pretty much every meat, and the ones they have are the leftovers at the bottom. It happens almost every time I go. I just left, like who wants the scraps at the bottom of the pan?

Brittany Reinhard

This is the worst chipotle. I keep trying to give it another chance and I keep regretting it

Atmosphere: 1

Food: 1

Service: 1

Sarah Kulkin

There was a palpably depressed vibe in here from the moment we walked in. The employees seemed so unhappy, and it really broke my heart. Maybe it was an off day, but from what I've heard, they aren't treated well or paid what they deserve.
Do better, Chipotle leadership/executive board. We're all human beings. Your employees deserve to be shown appreciation in ways that are meaningful to them. They're giving hours of their lives they cannot get back. Give them the dignity, respect, and pay they deserve.
Greed like this is destroying the world. If we want anything to change, humanity must matter more than profits.
If you work here and you're reading this--you're worth better than this, and I hope you you know it. ❤

Atmosphere: 3

Food: 5

Service: 5

PAUL D. SANDOVAL

I ordered 2 dishes and both had little to no meat. one of the asada tacos had no meat. truly disappointing.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Tacos

Jeff Downs

Update 12-24
Wow, what happened here? The employee gave a half a scoop of meat, scraping the last tidbits of meat from the bin. When my wife asked about it, the employee said it was 4 oz. Please, do not gaslight me on 1/4 of a pound. He added some chicken to it and then charged for double meat. My wife ordered a salad and the lettuce was old and wilted. Sad to see Chipotle go downhill like this. The burrito was almost $20 (it had queso, too). For one small burrito and one wilted salad it was $30. Employee pissed off attitude didn't help. We will probably not be returning to this one. The Keystone branch seems to have happier employees. And, Qdoba is just across the street from this Chipotle (and I think they don't charge for queso). BTW, music is still loud.

Original post from 2017
Good fresh food. Wish the music was more mainstream and not so loud. Very hard to have a conversation.

Atmosphere: 2

Food: 2

Service: 1

Richard Ferguson

Terrible terrible horrible

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Tacos, Bowl

Jay

Very bad experience, pretty much everything sucks here

Atmosphere: 1

Food: 1

Service: 1

James Scott

Omg this was the worst experience I've ever has at a Chipotle 5pm and you are totally out of one of your main proteins CHICKEN 🐔 was there for over half an hour waiting for the food will not be going back to this location ever again total lack of organization or leadership TOTAL LET DOWN

Atmosphere: 1

Food: 1

Service: 1

Sumo Ninja

Its actually unbelievable, the last three times i have come in there is no chicken cooked. I have never had the problem with any other chipotle in town or qdoba, this location is a joke. 10+ minute wait for your most popular ingredient on top of 15+ minutes waiting for them to finish the 2 people in front of you

Atmosphere: 1

Food: 1

Service: 1

paula scott

Every time I pick up my bowl to go the tortilla chips are from a month ago (so stale) and the rice is hard to be found. So disappointed & dissatisfied with the Mae Ann location. Last time purchasing food there.

Atmosphere: 3

Food: 1

Service: 3

Recommended dishes: Bowl

Morgan Neal

First, the poor place is so dirty it looks like it hasn’t been cleaned in months… then, ask for a steak bowl and they say they don’t have steak. Not offered to wait or that they are making more, just no steak! Then, my portion was so tiny that it barely filled the bottom of my bowl. The workers are yelling about people not showing up to work.. overall just not too great.

Atmosphere: 1

Food: 2

Service: 1

David Mansfield

It was really good. Friendly and prompt staff.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bowl, Chips

Jacob

Smaller portions than advertised

Atmosphere: 4

Food: 4

Service: 3

Recommended dishes: Chicken Bowl, Quesadilla, Bowl

N H

The staff is friendly and helpful

Atmosphere: 5

Food: 5

Service: 5

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