Some blue haired unaccountable looking slob handed me my food at the pickup window and apologized because the drink machine was down. Already a bad sign.
Ordered two bowls of steak, chips and Guac and kids meal with a drink and chips.
There were no chips included, the hard tacos were stale, the only drink they had available was lemonade, and worst of all the steak and Guac tasted like it was going bad and was slightly sour.
This is not only horrible service but a possible health hazard. Stay away
Atmosphere: 1
Food: 1
Service: 1
Dawn Underwood
I ordered at this location because of the convenient drive-through. I’ve been here a couple of times and I haven’t had much of a problem but tonight there were many different issues. First thing is the tracking system never showed my order was ready. We went any way. One meal was missing fajitas, one barely had chicken and the new red chimichurri sauce that we paid for was barely half full. ( I will say the the new Red chimichurri sauce was delicious and should be kept on the menu. The worst part was when we got it and started driving home we saw that all of the hot sauces were open in the bag and everything was covered in sauce. It was a mess.
Food: 5
Service: 1
Hella
When you hire younger generation with no work ethic, don't be surprised by the low rating of your establishment. Slow, rude and the worst Chipotle I have ever been to. Never again at this location.
Atmosphere: 1
Food: 1
Service: 1
Richard Zoellner (Mr Z)
Food was good but a little skimpy on the meat considering way you pay. The table could have been a bit cleaner. The cooking area was very much in need of cleaning.
Atmosphere: 3
Food: 3
Service: 3
Tyler T
Small portioned, cold burrito, missing ingredients - big rip off, won’t be back. Much better options in the area.
Food: 1
Service: 3
San Marie B
Fast service
Atmosphere: 5
Food: 5
Service: 5
Tyler B
Worst Chipotle location I’ve ever been to. For starters, the place was filthy. Old food and overflowing trash inside and outside. Went to order a burrito and bowl. Service was very slow. Took 15 minutes to get my food with one person in front of me. When it was finally my turn to order, they were out of almost everything. The only thing they had left was old, cold steak. Everything down the line they were scraping old cold food from the bottom of the tins. The guy ordering after me just walked out. Employees have not been trained on efficiency or hospitality at all.
Atmosphere: 1
Food: 2
Service: 1
Rose Louis
They filled up my bowl for me
Atmosphere: 5
Food: 5
Service: 5
Ree'Ann Merriner
I'm livid. I specifically selected another location and when it processed it made it this location. I automatically called to cancel order because there was no cancel option. And the phone was a voice system that did not hear my response no matter how loud I answered and it wouldn't let me bypass it. So I couldn't cancel. So I then went to the contact us robot that asked what was wrong and I selected cancel and it literally said canceling is tricky and then said was this info helpful. And just kept doing that. And would not let me cancel. And on top of all that. It took an hour for my food to get to me amd I live 2 miles away. This was the worst experience ever. What a scam. Stealing people money. Horrible way to run a business. In my opinion it's 0 stars but it won't let me post unless I select star.
Diego R
Guy was rude and then when I got home one bowl was completely wrong and the other one had a hair in it. Definitely the worst chipotle in Reno
Only one staff serving at 1pm, chips are so stale not even crunchy at all!
Atmosphere: 3
Food: 1
Service: 1
Carissa Vitorovic
Definitely would not recommend eating here. The online order we received looked nothing at all like the order we placed. Our entire meal should have been vegetarian, but it was packed with meat instead. Other allergens were added to our meal which most certainly had not been ordered. If you like a surprise and don’t care what ingredients the employees put in your food, then ordering here might be worth a gamble!
Food: 1
Service: 1
D. Lowe Comedy
I have ordered kids quesadillas from here on many occasions and about half the time they don’t assemble the quesadillas. They put the meat on the side of a cheese quesadilla. If I order a chicken quesadilla, on what planet would I want the chicken on the side? Especially for KIDS. Am I supposed to assemble my own? Once or twice whatever, but this has happened over 10 times.
Food: 3
Service: 1
Daniel Napoleon
I would not recommend this Chipotle. Every time I’ve been here, I’ve had a problem. The food was cold, the meat was too salty. I just would recommend any other location. This is not it.
Adam Tennant
Ordered a chicken burrito, but it came with a side of horrible food poisoning. I've never experienced the discomfort caused by this locations inability to safely handle and cook food. Awful. Avoid this location if not all Chipotle's
Picked up an order 10/26/25 5:40pm
Some blue haired unaccountable looking slob handed me my food at the pickup window and apologized because the drink machine was down. Already a bad sign.
Ordered two bowls of steak, chips and Guac and kids meal with a drink and chips.
There were no chips included, the hard tacos were stale, the only drink they had available was lemonade, and worst of all the steak and Guac tasted like it was going bad and was slightly sour.
This is not only horrible service but a possible health hazard. Stay away
Atmosphere: 1
Food: 1
Service: 1
I ordered at this location because of the convenient drive-through. I’ve been here a couple of times and I haven’t had much of a problem but tonight there were many different issues. First thing is the tracking system never showed my order was ready. We went any way. One meal was missing fajitas, one barely had chicken and the new red chimichurri sauce that we paid for was barely half full. ( I will say the the new Red chimichurri sauce was delicious and should be kept on the menu. The worst part was when we got it and started driving home we saw that all of the hot sauces were open in the bag and everything was covered in sauce. It was a mess.
Food: 5
Service: 1
When you hire younger generation with no work ethic, don't be surprised by the low rating of your establishment. Slow, rude and the worst Chipotle I have ever been to. Never again at this location.
Atmosphere: 1
Food: 1
Service: 1
Food was good but a little skimpy on the meat considering way you pay. The table could have been a bit cleaner. The cooking area was very much in need of cleaning.
Atmosphere: 3
Food: 3
Service: 3
Small portioned, cold burrito, missing ingredients - big rip off, won’t be back. Much better options in the area.
Food: 1
Service: 3
Fast service
Atmosphere: 5
Food: 5
Service: 5
Worst Chipotle location I’ve ever been to. For starters, the place was filthy. Old food and overflowing trash inside and outside. Went to order a burrito and bowl. Service was very slow. Took 15 minutes to get my food with one person in front of me. When it was finally my turn to order, they were out of almost everything. The only thing they had left was old, cold steak. Everything down the line they were scraping old cold food from the bottom of the tins. The guy ordering after me just walked out. Employees have not been trained on efficiency or hospitality at all.
Atmosphere: 1
Food: 2
Service: 1
They filled up my bowl for me
Atmosphere: 5
Food: 5
Service: 5
I'm livid. I specifically selected another location and when it processed it made it this location. I automatically called to cancel order because there was no cancel option. And the phone was a voice system that did not hear my response no matter how loud I answered and it wouldn't let me bypass it. So I couldn't cancel. So I then went to the contact us robot that asked what was wrong and I selected cancel and it literally said canceling is tricky and then said was this info helpful. And just kept doing that. And would not let me cancel. And on top of all that. It took an hour for my food to get to me amd I live 2 miles away. This was the worst experience ever. What a scam. Stealing people money. Horrible way to run a business. In my opinion it's 0 stars but it won't let me post unless I select star.
Guy was rude and then when I got home one bowl was completely wrong and the other one had a hair in it. Definitely the worst chipotle in Reno
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Only one staff serving at 1pm, chips are so stale not even crunchy at all!
Atmosphere: 3
Food: 1
Service: 1
Definitely would not recommend eating here. The online order we received looked nothing at all like the order we placed. Our entire meal should have been vegetarian, but it was packed with meat instead. Other allergens were added to our meal which most certainly had not been ordered. If you like a surprise and don’t care what ingredients the employees put in your food, then ordering here might be worth a gamble!
Food: 1
Service: 1
I have ordered kids quesadillas from here on many occasions and about half the time they don’t assemble the quesadillas. They put the meat on the side of a cheese quesadilla. If I order a chicken quesadilla, on what planet would I want the chicken on the side? Especially for KIDS. Am I supposed to assemble my own? Once or twice whatever, but this has happened over 10 times.
Food: 3
Service: 1
I would not recommend this Chipotle. Every time I’ve been here, I’ve had a problem. The food was cold, the meat was too salty. I just would recommend any other location. This is not it.
Ordered a chicken burrito, but it came with a side of horrible food poisoning. I've never experienced the discomfort caused by this locations inability to safely handle and cook food. Awful. Avoid this location if not all Chipotle's
Atmosphere: 1
Food: 1
Service: 1
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