Recommended dishes: Clam Chowder, Pasta with Meatballs
Michael Purdy
That's my home book, it's all good?
Brian Hitchcock
The A/V is superb. The HD is all Samsung and delivered quality display and sound. Drinks were great and service was good. Nachos were so so.
Atmosphere: 5
Food: 3
Service: 4
james bills
Very nice sports
Atmosphere: 5
Service: 5
300patrickr
Really great room, great restaurants, lots of opportunities to game and overall above the normal atmosphere. Room was really comfortable and kept clean by attentive service staff. Only room issue was tv in bathroom is a waste of time (service not the same as the room).
Nomad41307785371
I was completely surprised by the unprofessionalism of the management team at front desk they informed me I'd have to move rooms due to booking issues so I agreed and moved .was Givin $100 in resort credit for the issue witch I never got to use. They took $100 deposit and when I switched rooms they completed my reservation and then in about an hr told me I needed to put an additional 100 deposit . Because of the mistake. Witch I refused to do. the hotel manager locked me out of my room before I could even get my belongings . Stated I couldn't get a key intill I put down another deposit. I made my reservation for 2 nights and paid my deposit like normal the night before this . It's a really messed up way of treating a guest at your establishment. I wouldn't ever recommend visiting this place again .
edwardfY9120FC
1. Apparently they allow street people to sleep on benches outside the rest rooms! I asked the bar staff at the terrace lounge to report to security about av individual laying on a bench at ~ 8 pm. 20 minutes later two security gentlemen approached our table and gave our bill for oue dinner which we had just started to eat. He told us that an employee reports that he/she feels uncomfortable with our presence in that lounge. Security teports that someone reported that I use a racial slang while reporting the transgressing individual. I certainly did not refer to the individual in any judgemental way. In fact the individual was covered with shoes and a longsleeved hoodie with the hood covering his face! 2. It took from 9pm-10:45 pm to get into our room. There was some confusion about in which tower our room was located. 3 trips to the front desk and 2 phone calls and we had no response. We felt abandonned an helpless. My wife has Parkinson's Disease and was sitting outside our hotel room for 1 1/2 houts. We are both 80 years old! 3. Peppermill has been our "Go to" place! For the past seven years we would visit two or three times a year. 4. I don't feel that I can ever return primarily because they called me a racist
James B
Very nice sports
Atmosphere: 5
Service: 5
194izzym
we went for the 4th of july and we booked for 2 nights the 4th through the 6th. the first night we checked in and went to truckee. that night our car broke down so we were unable to stay. we called the next morning and asked if we can have our room compensated and they said no. then the next night my boyfriend and i went out to dinner and came back around 11 and went up on the parking garage to look at around the city. we are from california and we had no idea gaming laws go for parking lots as well. we were approached by a security guard and treated us as if we werent guest. we didnt feel comfortable talking to him so when we asked to talk to front desk to show we are guess he told us no and proceeded to trespass us. when we asked for front dest again they told us theyy didnt want to come talk to us. we even asked to get escorted down and they said no.again we werent explained why we had to show id so we felt weird about giving it. i ended up giving my id but before that i asked specifically “if i show my id we WILL be able to stay in our room right”rich the security guard said “yes let me see”he checked. said we were guess and still we got kicked out of our room and was kicked off the property. when we asked for a refund they denied it and claimed we left without letting the hotel know, we got the hung up on by hotel security and not understanding we are not from there so we simply did not know.simply a “its nevada state law to show id on a casino property and in the parking lot. not a “well if you dont show id then you will be trespassed. we just want a refund and we will never return were with our money again. very disappointed in the rude security.you might want to drug test rick he looked cracked out and made us very scared.
bfrohman
We stayed in the Tuscan Tower three nights. Although the room was pricey, the amenities were very luxurious. The bathroom was huge, with a bathtub/jacuzzi and a separate shower with two shower heads. The bed was very comfortable. The room was immaculately clean, with excellent maid service. The room was very quiet. We could not hear neighbors except when they slammed the door to their room. We used the swimming pool; it is a long walk, but very nice. There were three hot tubs and two spacious pools for swimming. Two pool attendants were available to supply towels and keep the area clean. The only downside is the long walk to the casino and parking, good exercise except for the prevalence of smoke in the casino. The resort has a sign advertising that the casino is well ventilated, but the smoke was dense, as in most Nevada casinos.
As seniors, we like to run around, relax & gamble a bit. Visiting different hotel casinos resorts. This was our first time in Reno, Nevada & we both agree that the staff & everyone involved from the waitstaff to the pit boss to the check-in desk & the poker room where some of the friendliest/kindest/courteous people we have ever met. We were on the sixth floor with a view of the pool, which was OK, we would’ve preferred a view of the city as we’ve never seen it before. And they do have a penthouse available which is now on our bucket list & next time we stay ( & we will) will be in the penthouse. So for a couple of seniors, who don’t have much time left in life (lol ) this was one of the best experiences we have had in our retirement. We would like to add if the Peppermill Casino resort, Management looks at these reviews thank you very much. You’ve done very well. Thank you, R & M
terrylY5774II
We were stunned at how beautiful and clean and luxurious this place is for the price. Awesome luxury pillows and mattresses, tasty and various upscale restaurants and the casino is clean and friendly, Pool area is amazing. It’s like staying in Italy
TannisRob
We didn't stay here, but we stopped in several times for meals and gambling. A beautiful environment for sure! Loved how even though the casino itself was busy, it had a certain calm feeling about it. Excellent ventilation system. It felt like you were pampered wherever you were.
Passport18986232922
I highly recommend this hotel. Courteous, clean, comfy! You can gamble, eat at a variety of restaurants or lounge by the pool. I have stayed here a handful of times and found it one of the best hotels in Reno and the staff is very courteous!
B H
Casino is great. Hotel- not so much. If you stay in the tower you are good. The west and north wing rooms- they border the utility and maintenance areas so equipment and people yelling starts at 530 am right outside your room. These rooms are small. No sitting furniture or extras to make such a small room livable. Also housekeeping must be pushed- we had our dnd sign up and they still walked in on us at 8am- actually started walking into the room. Areas to reach for amenities are not marked well so you end up walking in a maze- and some signage is incorrect. Won’t stay here again, much better options in the area for same price or better. This to us was a 70$ or less per night room instead of the over $150 we paid. Lesson learned.
Best hotel and sports
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Clam Chowder, Pasta with Meatballs
That's my home book, it's all good?
The A/V is superb. The HD is all Samsung and delivered quality display and sound. Drinks were great and service was good. Nachos were so so.
Atmosphere: 5
Food: 3
Service: 4
Very nice sports
Atmosphere: 5
Service: 5
Really great room, great restaurants, lots of opportunities to game and overall above the normal atmosphere. Room was really comfortable and kept clean by attentive service staff. Only room issue was tv in bathroom is a waste of time (service not the same as the room).
I was completely surprised by the unprofessionalism of the management team at front desk they informed me I'd have to move rooms due to booking issues so I agreed and moved .was Givin $100 in resort credit for the issue witch I never got to use. They took $100 deposit and when I switched rooms they completed my reservation and then in about an hr told me I needed to put an additional 100 deposit . Because of the mistake. Witch I refused to do. the hotel manager locked me out of my room before I could even get my belongings . Stated I couldn't get a key intill I put down another deposit. I made my reservation for 2 nights and paid my deposit like normal the night before this . It's a really messed up way of treating a guest at your establishment. I wouldn't ever recommend visiting this place again .
1. Apparently they allow street people to sleep on benches outside the rest rooms! I asked the bar staff at the terrace lounge to report to security about av individual laying on a bench at ~ 8 pm. 20 minutes later two security gentlemen approached our table and gave our bill for oue dinner which we had just started to eat. He told us that an employee reports that he/she feels uncomfortable with our presence in that lounge. Security teports that someone reported that I use a racial slang while reporting the transgressing individual. I certainly did not refer to the individual in any judgemental way. In fact the individual was covered with shoes and a longsleeved hoodie with the hood covering his face! 2. It took from 9pm-10:45 pm to get into our room. There was some confusion about in which tower our room was located. 3 trips to the front desk and 2 phone calls and we had no response. We felt abandonned an helpless. My wife has Parkinson's Disease and was sitting outside our hotel room for 1 1/2 houts. We are both 80 years old! 3. Peppermill has been our "Go to" place! For the past seven years we would visit two or three times a year. 4. I don't feel that I can ever return primarily because they called me a racist
Very nice sports
Atmosphere: 5
Service: 5
we went for the 4th of july and we booked for 2 nights the 4th through the 6th. the first night we checked in and went to truckee. that night our car broke down so we were unable to stay. we called the next morning and asked if we can have our room compensated and they said no. then the next night my boyfriend and i went out to dinner and came back around 11 and went up on the parking garage to look at around the city. we are from california and we had no idea gaming laws go for parking lots as well. we were approached by a security guard and treated us as if we werent guest. we didnt feel comfortable talking to him so when we asked to talk to front desk to show we are guess he told us no and proceeded to trespass us. when we asked for front dest again they told us theyy didnt want to come talk to us. we even asked to get escorted down and they said no.again we werent explained why we had to show id so we felt weird about giving it. i ended up giving my id but before that i asked specifically “if i show my id we WILL be able to stay in our room right”rich the security guard said “yes let me see”he checked. said we were guess and still we got kicked out of our room and was kicked off the property. when we asked for a refund they denied it and claimed we left without letting the hotel know, we got the hung up on by hotel security and not understanding we are not from there so we simply did not know.simply a “its nevada state law to show id on a casino property and in the parking lot. not a “well if you dont show id then you will be trespassed. we just want a refund and we will never return were with our money again. very disappointed in the rude security.you might want to drug test rick he looked cracked out and made us very scared.
We stayed in the Tuscan Tower three nights. Although the room was pricey, the amenities were very luxurious. The bathroom was huge, with a bathtub/jacuzzi and a separate shower with two shower heads. The bed was very comfortable. The room was immaculately clean, with excellent maid service. The room was very quiet. We could not hear neighbors except when they slammed the door to their room. We used the swimming pool; it is a long walk, but very nice. There were three hot tubs and two spacious pools for swimming. Two pool attendants were available to supply towels and keep the area clean. The only downside is the long walk to the casino and parking, good exercise except for the prevalence of smoke in the casino. The resort has a sign advertising that the casino is well ventilated, but the smoke was dense, as in most Nevada casinos.
Restaurantji Recommends
As seniors, we like to run around, relax & gamble a bit. Visiting different hotel casinos resorts. This was our first time in Reno, Nevada & we both agree that the staff & everyone involved from the waitstaff to the pit boss to the check-in desk & the poker room where some of the friendliest/kindest/courteous people we have ever met. We were on the sixth floor with a view of the pool, which was OK, we would’ve preferred a view of the city as we’ve never seen it before. And they do have a penthouse available which is now on our bucket list & next time we stay ( & we will) will be in the penthouse. So for a couple of seniors, who don’t have much time left in life (lol ) this was one of the best experiences we have had in our retirement. We would like to add if the Peppermill Casino resort, Management looks at these reviews thank you very much. You’ve done very well. Thank you, R & M
We were stunned at how beautiful and clean and luxurious this place is for the price. Awesome luxury pillows and mattresses, tasty and various upscale restaurants and the casino is clean and friendly, Pool area is amazing. It’s like staying in Italy
We didn't stay here, but we stopped in several times for meals and gambling. A beautiful environment for sure! Loved how even though the casino itself was busy, it had a certain calm feeling about it. Excellent ventilation system. It felt like you were pampered wherever you were.
I highly recommend this hotel. Courteous, clean, comfy! You can gamble, eat at a variety of restaurants or lounge by the pool. I have stayed here a handful of times and found it one of the best hotels in Reno and the staff is very courteous!
Casino is great. Hotel- not so much. If you stay in the tower you are good. The west and north wing rooms- they border the utility and maintenance areas so equipment and people yelling starts at 530 am right outside your room. These rooms are small. No sitting furniture or extras to make such a small room livable. Also housekeeping must be pushed- we had our dnd sign up and they still walked in on us at 8am- actually started walking into the room. Areas to reach for amenities are not marked well so you end up walking in a maze- and some signage is incorrect. Won’t stay here again, much better options in the area for same price or better. This to us was a 70$ or less per night room instead of the over $150 we paid. Lesson learned.