Do not buy from this store, the owner does not care about your service, or their employees. They frequently underpay their employees and scam them out of their money, my brother was owed over $600 due to them refusing to pay overtime even though he was working 12+ hour shifts from open to close, they were then served a notice by the labor board after he quit from the unpaid hours, then they took it out on me, I was stripped of my own hours the week before Christmas. Those hours were then given to a family members of the owner in my place who had just started the week prior. Mind you I never called out, I covered all shifts I could and I was one of the main reasons your orders were being delivered in under 3 hours (wait times were due to understaffing and improper management on the person that was just brought in). Those wait times are on the owners head because they refuse to pay overtime or bring people in to fully staff the nights they know are being slammed with orders. There is not a single person employed by them currently that isn’t being scammed of money being shaved off their checks without their knowledge.
Atmosphere: 1
Food: 1
Service: 1
Gantar
Pizza arrived 30 min late and cold, shouldn’t deliver to Cold Springs if you can’t meet basics…
Brandon Coons
Edit**: Is it possible to leave two bad reviews??? Is this red rock pizza factory under new management or something??! What the heck happened to pizza factory Red Rock?(THERE NEEDS TO BE A CHANGE!!!!!!) Used to be so good… for the last month or so everything has gone way downhill. All of a sudden delivery takes 2 hours plus… store is unresponsive and special instructions are not taken into account. I don’t know what happened….
Atmosphere: 3
Food: 5
Service: 1
Avery Barbera
Good pizza, Dr pepper, and retro games like street fighter and some rasing games but the star wars pinball doesn't work (which is why I was there besides the pizza) and a candy claw machine doesn't work, like the FNAF fell tho :)
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
Heather D
We went for the Monday night special AND the salad bar. They closed the bar down 2 plus hours early due to being 'short staffed'. Not another single soul inside. With this being said, no hustle bustling of drivers or even phone orders and yet it still took upwards of 30 minutes to get our order.
Atmosphere: 3
Food: 5
Service: 3
Amber Bledsaw
Hot and fresh. Super nice staff. Clean tables this time, lol. Last time they were super busy, this time we went for lunch and it was calmer and cleaner.
TERRIBLE. Came at 2pm on Sunday to empty restaurant, after 30 mins no food we went to check and they hadn't even STARTED our order. The cashier was extremely rude after we asked for a refund because we couldn't wait any longer. Unreal. Also, all the games eat quarters and don't work so don't waste your money, no matter how much your kids beg you. Would give 0 stars if possible.
Atmosphere: 1
Food: 1
Service: 1
Ileana Novack
If I could give this place 0 stars, I would have! Terrible customer service. Ordered my food, and after 20+ minutes passed, my order was not even started. My kids were starving by this point. I asked for a refund, and the cashier was so rude to me. She ripped the order ticket from where it was and said they were only two people working like that was an excuse. To get a better perspective, my family with 4 small kids were the first customers . This place was not crowded at all! Never coming back to this place.
Atmosphere: 1
Food: 1
Service: 1
Carissa Rinden
It is really sad when you order food online and come to pick it up and it isn’t done. An hour later you pick it up, but only half the order. They still have to make the other half. My family will not be coming here again.
Something isn't working when an xl cheese pizza at a premium price disappoints everyone. How do slices cut by a professional turn out to be each a completely different size?
God_Beast_Bomb Playing
There pizza is better then 90% of other pizza places, but please lower your prices man! The pizza is not NY good, just Nevada good. Lower your prices please. Pizza plus is much better in terms of options, price, and taste.
Atmosphere: 3
Food: 4
Service: 3
Christina Kaiser
I used to love bringing my family here for pizza and games but this place has really going down hill. I will not be coming back ever again. Every game but one was broken. The candy machine had old, open candy in it. Machines and furniture were broken. We even tried unplugging and plugging the machines back in hoping that would help but no. If this is how much they care about what customers can see, I’m terrified thinking about how they keep what we can’t see. Multiple tables were covered in dirty dishes which just sat after customers had left.
Atmosphere: 1
Food: 4
Service: 2
Bree Fowler
Always great service, super friendly and they go above and beyond for the customer
Atmosphere: 5
Food: 5
Service: 5
Carlos Arevalo
Ordered food at 5pm , wad told delivery by 6pm. 640 pm umm pizza ?? 45 min wait still... 815pm ... she just left. 6 min away . 845pm....... yum cold pizza. If I wasn't sick ? I would have picked up. Will never order here again. 1st time too. Shame.
Do not buy from this store, the owner does not care about your service, or their employees. They frequently underpay their employees and scam them out of their money, my brother was owed over $600 due to them refusing to pay overtime even though he was working 12+ hour shifts from open to close, they were then served a notice by the labor board after he quit from the unpaid hours, then they took it out on me, I was stripped of my own hours the week before Christmas. Those hours were then given to a family members of the owner in my place who had just started the week prior. Mind you I never called out, I covered all shifts I could and I was one of the main reasons your orders were being delivered in under 3 hours (wait times were due to understaffing and improper management on the person that was just brought in). Those wait times are on the owners head because they refuse to pay overtime or bring people in to fully staff the nights they know are being slammed with orders. There is not a single person employed by them currently that isn’t being scammed of money being shaved off their checks without their knowledge.
Atmosphere: 1
Food: 1
Service: 1
Pizza arrived 30 min late and cold, shouldn’t deliver to Cold Springs if you can’t meet basics…
Edit**: Is it possible to leave two bad reviews??? Is this red rock pizza factory under new management or something??! What the heck happened to pizza factory Red Rock?(THERE NEEDS TO BE A CHANGE!!!!!!) Used to be so good… for the last month or so everything has gone way downhill. All of a sudden delivery takes 2 hours plus… store is unresponsive and special instructions are not taken into account. I don’t know what happened….
Atmosphere: 3
Food: 5
Service: 1
Good pizza, Dr pepper, and retro games like street fighter and some rasing games but the star wars pinball doesn't work (which is why I was there besides the pizza) and a candy claw machine doesn't work, like the FNAF fell tho :)
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
We went for the Monday night special AND the salad bar. They closed the bar down 2 plus hours early due to being 'short staffed'. Not another single soul inside. With this being said, no hustle bustling of drivers or even phone orders and yet it still took upwards of 30 minutes to get our order.
Atmosphere: 3
Food: 5
Service: 3
Hot and fresh. Super nice staff. Clean tables this time, lol. Last time they were super busy, this time we went for lunch and it was calmer and cleaner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza, Pepperoni Pizza
TERRIBLE. Came at 2pm on Sunday to empty restaurant, after 30 mins no food we went to check and they hadn't even STARTED our order. The cashier was extremely rude after we asked for a refund because we couldn't wait any longer. Unreal. Also, all the games eat quarters and don't work so don't waste your money, no matter how much your kids beg you. Would give 0 stars if possible.
Atmosphere: 1
Food: 1
Service: 1
If I could give this place 0 stars, I would have! Terrible customer service. Ordered my food, and after 20+ minutes passed, my order was not even started. My kids were starving by this point. I asked for a refund, and the cashier was so rude to me. She ripped the order ticket from where it was and said they were only two people working like that was an excuse. To get a better perspective, my family with 4 small kids were the first customers . This place was not crowded at all! Never coming back to this place.
Atmosphere: 1
Food: 1
Service: 1
It is really sad when you order food online and come to pick it up and it isn’t done. An hour later you pick it up, but only half the order. They still have to make the other half. My family will not be coming here again.
Atmosphere: 1
Food: 1
Service: 1
Pizza was good but very slow
Restaurantji Recommends
Something isn't working when an xl cheese pizza at a premium price disappoints everyone.
How do slices cut by a professional turn out to be each a completely different size?
There pizza is better then 90% of other pizza places, but please lower your prices man! The pizza is not NY good, just Nevada good. Lower your prices please. Pizza plus is much better in terms of options, price, and taste.
Atmosphere: 3
Food: 4
Service: 3
I used to love bringing my family here for pizza and games but this place has really going down hill. I will not be coming back ever again. Every game but one was broken. The candy machine had old, open candy in it. Machines and furniture were broken. We even tried unplugging and plugging the machines back in hoping that would help but no. If this is how much they care about what customers can see, I’m terrified thinking about how they keep what we can’t see. Multiple tables were covered in dirty dishes which just sat after customers had left.
Atmosphere: 1
Food: 4
Service: 2
Always great service, super friendly and they go above and beyond for the customer
Atmosphere: 5
Food: 5
Service: 5
Ordered food at 5pm , wad told delivery by 6pm.
640 pm umm pizza ??
45 min wait still...
815pm ... she just left. 6 min away .
845pm....... yum cold pizza. If I wasn't sick ? I would have picked up. Will never order here again. 1st time too. Shame.
Atmosphere: 1
Food: 1
Service: 1
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