It was very busy when I was in there so service was a little slack. They were trying to get orders out, but otherwise it was very good.
Atmosphere: 5
Food: 5
Service: 4
Stephanie LaRue
Update to Original Review post: Turns out this place does actually care about their customers. That's awesome, and I had to update my rating after calming down and re-evauating. This Port of Subs has always been great, never a let down before. But I lost my cool after a week from hell and my disappointing experience from here that ended said week was the the last straw. But, after leaving the review, I was contacted by the owner and/or manager who apologized and corrected their errors. They were friendly, apologetic and I could tell they were sincere. A rarity now days. I will def continue to enjoy Port of Subs for their fresh ingredients, house sliced meats, tasty options and great service. Everyone has an off day, and I shouldn't have been so quick to negatively review them. Thank you Port of Subs, my local owned and neighborhood sandwich spot.
Original Review: Placed an order through the app. Over half of my sandwich ingredients were missing. Tomato, pepperoncinis, onion, and pepperjack-- where were they? What a boring sandwich. Without fail, every time I tip online before receiving my order, they always eff it up. This goes for any and all restaurants that have online ordering. I thought Port of Subs would be better than that, like actually care about the customer?? I guess not if they can't be bothered to read what was requested.
Atmosphere: 4
Food: 5
Service: 5
Ron & Delita Fitzpatrick
I can't believe I literally paid $35 for two sandwiches only to have the meats taste off and the bread drenched in oil and vinegar.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Chips
Scott Sigstad
Best sub shop in the
Atmosphere: 5
Food: 5
Service: 5
Michelle Beck
Absolutely horrific customer service. They refused to correct an error that was made by them. I would have to go out of my way to go to the actual store to get the rest of an order that was not complete when delivered. I was told point blank by the rep on the phone that they absolutely cannot do a refund. That my only option is to be the one to go out of my way to get what I already paid for, tipped, and paid extra for delivery. Will absolutely NEVER BE RETURNING.
Sandy Galvan
Woman there was VERY RUDE impatient and just ? awful the food was no better tuna was dry and bread was hard
Atmosphere: 4
Food: 1
Service: 1
Shelley Bostic
I have never had a sandwich with so little meat. The jalapeño cheddar bread was laughable. It looks like they took a slice of cheese and put it in a broiler. My first and last time at this establishment.
Atmosphere: 2
Food: 1
Service: 4
Tiffany M
Friendly staff. The food was good, and just as I asked for it. My husband and I shared a large 12" with one bag of chips, a soda, and a brownie.
Atmosphere: 5
Food: 5
Service: 5
Ciara Rogers
Staff is friendly and quick and they always makes sure to get your order right without fail. The store is always clean whenever I come in. Thank you !
Atmosphere: 5
Food: 5
Service: 5
D Geo
This Port of Subs location has the thinnest meat and cheese slicer that I've ever seen. When it first opened it was pretty normal. Sometime around mid 2023 they decided to get really skimpy on the meat and cheese. It just tastes like a bread sandwich now. I have returned three times now over a 6 month period hoping this would be fixed, but it has not, which is why I felt compelled to leave a review. There are several other good sandwich shops nearby, so don't waste your time here. If I go back someday and this changes, I will revise my review.
The girl that was making my sandwich had plastic gloves on & touched her watch then kept making my sandwich, that’s disgusting do they know the germs on watches I mentioned it & they never offered to remake my sandwich I threw it awa. Will never go back to that
Atmosphere: 2
Food: 2
Service: 2
me2203
My only problem with this Port of Subs is that they're so far from my house!THIS is my Port of Subs!!!
Atmosphere: 5
Food: 5
Service: 5
Chris
The dude with the long hair in a ponytail is great. Sorry I didn't get his name. Went tonight and they were pretty busy. He busted through the line quickly with a great attitude too. Mad props to him.
Atmosphere: 5
Food: 5
Service: 5
Mindy Rodriguez
The sandwiches are very good and the prices are good for the size of the sandwiches. Restaurant is very clean. Online ordering is easy.
It was very busy when I was in there so service was a little slack. They were trying to get orders out, but otherwise it was very good.
Atmosphere: 5
Food: 5
Service: 4
Update to Original Review post:
Turns out this place does actually care about their customers. That's awesome, and I had to update my rating after calming down and re-evauating. This Port of Subs has always been great, never a let down before. But I lost my cool after a week from hell and my disappointing experience from here that ended said week was the the last straw. But, after leaving the review, I was contacted by the owner and/or manager who apologized and corrected their errors. They were friendly, apologetic and I could tell they were sincere. A rarity now days. I will def continue to enjoy Port of Subs for their fresh ingredients, house sliced meats, tasty options and great service. Everyone has an off day, and I shouldn't have been so quick to negatively review them. Thank you Port of Subs, my local owned and neighborhood sandwich spot.
Original Review:
Placed an order through the app. Over half of my sandwich ingredients were missing. Tomato, pepperoncinis, onion, and pepperjack-- where were they? What a boring sandwich. Without fail, every time I tip online before receiving my order, they always eff it up. This goes for any and all restaurants that have online ordering. I thought Port of Subs would be better than that, like actually care about the customer?? I guess not if they can't be bothered to read what was requested.
Atmosphere: 4
Food: 5
Service: 5
I can't believe I literally paid $35 for two sandwiches only to have the meats taste off and the bread drenched in oil and vinegar.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Chips
Best sub shop in the
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrific customer service. They refused to correct an error that was made by them. I would have to go out of my way to go to the actual store to get the rest of an order that was not complete when delivered. I was told point blank by the rep on the phone that they absolutely cannot do a refund. That my only option is to be the one to go out of my way to get what I already paid for, tipped, and paid extra for delivery. Will absolutely NEVER BE RETURNING.
Woman there was VERY RUDE impatient and just ? awful the food was no better tuna was dry and bread was hard
Atmosphere: 4
Food: 1
Service: 1
I have never had a sandwich with so little meat. The jalapeño cheddar bread was laughable. It looks like they took a slice of cheese and put it in a broiler. My first and last time at this establishment.
Atmosphere: 2
Food: 1
Service: 4
Friendly staff. The food was good, and just as I asked for it. My husband and I shared a large 12" with one bag of chips, a soda, and a brownie.
Atmosphere: 5
Food: 5
Service: 5
Staff is friendly and quick and they always makes sure to get your order right without fail. The store is always clean whenever I come in. Thank you !
Atmosphere: 5
Food: 5
Service: 5
This Port of Subs location has the thinnest meat and cheese slicer that I've ever seen. When it first opened it was pretty normal. Sometime around mid 2023 they decided to get really skimpy on the meat and cheese. It just tastes like a bread sandwich now. I have returned three times now over a 6 month period hoping this would be fixed, but it has not, which is why I felt compelled to leave a review. There are several other good sandwich shops nearby, so don't waste your time here. If I go back someday and this changes, I will revise my review.
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
No wait at
Atmosphere: 5
Food: 5
Service: 5
The girl that was making my sandwich had plastic gloves on & touched her watch then kept making my sandwich, that’s disgusting do they know the germs on watches I mentioned it & they never offered to remake my sandwich I threw it awa. Will never go back to that
Atmosphere: 2
Food: 2
Service: 2
My only problem with this Port of Subs is that they're so far from my house!THIS is my Port of Subs!!!
Atmosphere: 5
Food: 5
Service: 5
The dude with the long hair in a ponytail is great. Sorry I didn't get his name. Went tonight and they were pretty busy. He busted through the line quickly with a great attitude too. Mad props to him.
Atmosphere: 5
Food: 5
Service: 5
The sandwiches are very good and the prices are good for the size of the sandwiches. Restaurant is very clean. Online ordering is easy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Sub
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