I love to eat here the food is great customer service is excellent
Atmosphere: 5
Food: 5
Service: 5
Moriah Orosco
The past three times I have come here I give them my phone number to sign up for the club where you make money and each time they tell me they can't find my name or phone number and so I have them add it again for the fourth time. Then they also say every time that they just got a new system and that next time I come in an order I'll get the 10% off which is a perpetual cycle of nothing happening every time. There was a man who had purchased a meal he had a lot of bags with him he looked to be homeless he was yelling at what seemed to be the manager or owner and at first I was like oh boy here we go again another homeless person in Reno yelling about something cuz it's so common in this town but I started to listen to what he was saying and he was mad because he didn't get his 10% off and how much the food was and he was not happy about the exact same thing I was not happy about. That was a learning lesson for me to not judge people and also realize they're screwing everybody over with their non-existent 10% off point system. Now I know for sure that they're just lying about it. For a burger and a shake it was $20. Listen I understand it's a small business and it's rough for small businesses but this is their second location and if they can't afford to keep the establishment open they should have just stopped at the one and not raise the prices to be so incredibly high then they have more customers and they'd be able to actually give people the 10% off I guarantee that they just can't afford to get people 10% off so they just lie to everybody I don't know how they pulled that off with repeat customers or maybe they just don't have very many repeat customers to this location. Very disappointed with that call discount lie and the food quality has gone down over the years I remember the taste of the burgers when I was really little all the way up till now and they are very different patties and that's unfortunate because they don't taste as good. It's unfortunate that the prices went up and the quality of the meat went down because I have loved this place so much since I was tiny. I guess nothing lasts forever except the memories of what once was an amazing place with quality food.
Atmosphere: 2
Food: 2
Service: 2
Mikaela Goesch
I love the Ortega burger and the milkshakes are the best around.
Atmosphere: 5
Food: 5
Service: 5
Monique Randle
The fries were extremely salty and I do mean high blood pressure salty and they were not crispy, they were salty and soft and saggy.. The chicken is not real chicken meat strips. I would not recommend this restaurant to anyone and I will not be returning at all ever again if I could rate them a zero I would’ve given them zero stars the food was disgusting. I don’t know what the milkshakes taste like or the ice cream but because of the meal that I ordered, I don’t even want to find out.
Atmosphere: 2
Food: 1
Service: 4
Alex Orange
Good burger and shake. Terrible onion rings, too much bread, hardly any onion!
Atmosphere: 5
Food: 4
Service: 5
K EVANS
Friendly service and lots of menu items
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Hot Fudge
Heather Massey
We just went here, 20 minutes ago. I got the bbq chicken sandwich and my wife got a double cheeseburger. I do not recommend the chicken sandwich. My sandwich was soaked in BBQ sauce I didn't even eat the other half. My wife's burger looked like trash. We spent $37.31 The chicken sandwich was a combo with a medium soda and an onion ring My wifes- A double cheeseburger with fries and a shake. ($3 for cheese) My names Heather by the way and on my ticket he put Hayder?????
Atmosphere: 1
Food: 1
Service: 1
ArchBlade7777
The food is amazing, the service is always friendly, and the atmosphere is perfect.
Collin the owner IS THE RUDEST MAN EVER!!!! We will NEVER COME BACK THERE. My elderly mom told him his milkshake didn’t taste like root beer. He snatched my milkshakes and accused me of taking my moms. We both had ordered a root beer but separate orders. Then he accused me of confusing him. SOOOO RUDE. Sparks location soooo much nicer! BOOO TO THE OWNER WHO SETS THE EXAMPLE FOR HIS EMPLOYEES!!!!! -10 stars
Atmosphere: 1
Food: 1
Service: 1
Donald Johnson
If you like a chocolate malt they are good didn't like the food at all
I love to eat here the food is great customer service is excellent
Atmosphere: 5
Food: 5
Service: 5
The past three times I have come here I give them my phone number to sign up for the club where you make money and each time they tell me they can't find my name or phone number and so I have them add it again for the fourth time. Then they also say every time that they just got a new system and that next time I come in an order I'll get the 10% off which is a perpetual cycle of nothing happening every time.
There was a man who had purchased a meal he had a lot of bags with him he looked to be homeless he was yelling at what seemed to be the manager or owner and at first I was like oh boy here we go again another homeless person in Reno yelling about something cuz it's so common in this town but I started to listen to what he was saying and he was mad because he didn't get his 10% off and how much the food was and he was not happy about the exact same thing I was not happy about. That was a learning lesson for me to not judge people and also realize they're screwing everybody over with their non-existent 10% off point system. Now I know for sure that they're just lying about it. For a burger and a shake it was $20. Listen I understand it's a small business and it's rough for small businesses but this is their second location and if they can't afford to keep the establishment open they should have just stopped at the one and not raise the prices to be so incredibly high then they have more customers and they'd be able to actually give people the 10% off I guarantee that they just can't afford to get people 10% off so they just lie to everybody I don't know how they pulled that off with repeat customers or maybe they just don't have very many repeat customers to this location. Very disappointed with that call discount lie and the food quality has gone down over the years I remember the taste of the burgers when I was really little all the way up till now and they are very different patties and that's unfortunate because they don't taste as good. It's unfortunate that the prices went up and the quality of the meat went down because I have loved this place so much since I was tiny. I guess nothing lasts forever except the memories of what once was an amazing place with quality food.
Atmosphere: 2
Food: 2
Service: 2
I love the Ortega burger and the milkshakes are the best around.
Atmosphere: 5
Food: 5
Service: 5
The fries were extremely salty and I do mean high blood pressure salty and they were not crispy, they were salty and soft and saggy..
The chicken is not real chicken meat strips. I would not recommend this restaurant to anyone and I will not be returning at all ever again if I could rate them a zero I would’ve given them zero stars the food was disgusting. I don’t know what the milkshakes taste like or the ice cream but because of the meal that I ordered, I don’t even want to find out.
Atmosphere: 2
Food: 1
Service: 4
Good burger and shake. Terrible onion rings, too much bread, hardly any onion!
Atmosphere: 5
Food: 4
Service: 5
Friendly service and lots of menu items
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burger, Hot Fudge
We just went here, 20 minutes ago. I got the bbq chicken sandwich and my wife got a double cheeseburger. I do not recommend the chicken sandwich. My sandwich was soaked in BBQ sauce I didn't even eat the other half. My wife's burger looked like trash. We spent $37.31
The chicken sandwich was a combo with a medium soda and an onion ring
My wifes- A double cheeseburger with fries and a shake. ($3 for cheese)
My names Heather by the way and on my ticket he put Hayder?????
Atmosphere: 1
Food: 1
Service: 1
The food is amazing, the service is always friendly, and the atmosphere is perfect.
Atmosphere: 5
Food: 5
Service: 5
The guy was a smart ass very rude
Atmosphere: 3
Food: 4
Service: 1
Great place to dine in or take out
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Collin the owner IS THE RUDEST MAN EVER!!!! We will NEVER COME BACK THERE. My elderly mom told him his milkshake didn’t taste like root beer. He snatched my milkshakes and accused me of taking my moms. We both had ordered a root beer but separate orders. Then he accused me of confusing him. SOOOO RUDE. Sparks location soooo much nicer!
BOOO TO THE OWNER WHO SETS THE EXAMPLE FOR HIS EMPLOYEES!!!!!
-10 stars
Atmosphere: 1
Food: 1
Service: 1
If you like a chocolate malt they are good didn't like the food at all
Atmosphere: 4
Food: 4
Service: 4
50 dollars for 2 burgers fries and a shake.
Complete rip off.
Great ice cream and prices
Atmosphere: 5
Food: 5
Service: 5
Sinfully delicious!
Atmosphere: 5
Food: 5
Service: 5
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