Starbucks
SouthTowne Crossing, 191 Damonte Ranch Pkwy, Reno
(775) 851-2233
Recent Reviews
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We usually have a great experience getting our coffee at this location but this morning I noticed as we drove off as my husband doesn’t like addressing about drink that may not taste as intended… I asked for a venti matcha and they said they “accidentally made a grande and are remaking it” I received my venti drink with an excessive amount of ice more then usual so what happened is they didn’t remake the drink they poured the grande amount into a very full of ice venti cup so guys just be aware of the ice intake on your orders as this is a rip off and I will be paying closer attention next time. Disappointed especially at $7.55 they also forgot the whip I asked for.
Hit or miss at this location on customer service.
Atmosphere: 3
Food: 3
Service: 3
Order taker was energetic and friendly. My order was made in a timely manner and it was busy inside the store and much more in the drive thru. Store was clean and tidy even in the early afternoon. My drink was very tasty.
It's an overpriced coffee shop. Nothing special. Only stopped to get my grandson a cake-pop.
Atmosphere: 2
Food: 2
Service: 2
My wife and I visited the Starbucks on Damonte early on a Saturday morning hoping to get chai and a croissant. Unfortunately, they were all out and could not fill our order. It is a very bad sign when such a popular combination is unavailable.
Atmosphere: 1
Food: 1
Service: 1
Wrong order given and drive through closed so inconvenient
Atmosphere: 3
Food: 3
Service: 3
20 minute wait in the driveway through, no apologies for the wait, smh.
Not going here anymore.......
Atmosphere: 1
Food: 1
Service: 1
Negligence staff. I ordered chai latte , they gave me plain milk.
I stopped yesterday for a summer skies drink. They were out of Boba, yet still charged me the same. What really shocked me was how rude the drive thru lady was. Usually starbucks employees are professional. I am very disappointed
Atmosphere: 2
Food: 1
Service: 1
This starbucks is THRIVING. Everyone there has a good attitude and enjoys being there. It is felt when you walk in. Service was timely and delicious. Because of their good attitude you can tell others enjoy being there too. Keep shining bright 🔆
P.s. sometimes I believe as many as six impossible things before breakfast
Atmosphere: 5
Food: 5
Service: 5
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I did not pay attention if it was almost closing time but the lady that made our drinks was very unpleasant. She did not make 3 of the 4 drinks right. And had a certain uptight attitude. Never been treated like this at a Starbucks.
Atmosphere: 1
Food: 5
Service: 1
The people working are very attentive and call you by name when you come in. Very fast service. My favorite Starbucks in this town so far!
Atmosphere: 5
Food: 5
Service: 5
Had a mobile order then pull
ed up through the drive though. They had me pull up to the side which is fine but the lady named Taryn was very rude when we asked for a water cup while we wait. No reason to be rude when we are asking very nicely and are willing to go to the front of the store.
Atmosphere: 1
Food: 2
Service: 1
It's a simple little coffee store, nothing fancy. And it was away from my usual route around town. But I was thirsty and feeling tired, so I stopped and I was glad that I did. They served me some good coffee.
They handle deliveries as if they are an inconvenience. Difficult at times to get timely help when picking up an order and there is one lady there that is routinely rude when interacting with her. I have customers to serve just as they do and it is very important to me that I serve the Customer as well as possible. I expect the same from Starbuck's!
Atmosphere: 3
Food: 3
Service: 1
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