The employees at this location are AWESOME! Walked here on a snowy day and all of the ladies here today were so kind, and attentive. They even offered me a free refill of my white hot chocolate!!! These are the kind of star employees every Starbucks should strive to have!
Atmosphere: 5
Service: 5
Rachel Lillaney
The employees at this location are AWESOME! Walked here on a snowy day and all of the ladies here today were so kind, and attentive. They even offered me a free refill of my white hot chocolate!!! These are the kind of star employees every Starbucks should strive to have!
Atmosphere: 5
Service: 5
HuntinFanatic
I asked for a small blonde coffee with a shot of espresso and a slice of warm banana bread. I paid $9 for lukewarm coffee and cold banana bread. I felt ripped off so bad I had to come leave a review I even left a tip. Was in too big of a hurry to go in and complain so i just drank
Atmosphere: 3
Food: 1
Service: 1
Joanne Reding
I just have to say, Amira made my morning/day this morning! Her welcoming greeting and smile reminded me that no matter what is going on in our lives we should all be like her - treat everyone kind and uplifting! Thank You!
Atmosphere: 5
Food: 5
Service: 5
M. N.
Paris made an Amazing Salted Caramel Cld Brew w extra Foam!! So delish.. Thank yoouuu & Nicole's customer Service was soo genuine Keep it up Ladies!!
Vpk Kannan
This place is a rip-off . I ordered a grande cappuccino at the drive-thru and got a cup with mostly foam barely any coffee. It's over 4$, The coffee was not warm and they did not offer any sugar. I would not recommend this location the customer service is very poor. The drive-thru attendant looked like he was halfway asleep and had a bad attitude.
Jackie S.
This is our go to Starbucks when on a walk. They are always so friendly and the drinks are on point. I love that they offer us a puppachino when they see our dog with us. Drive thru times are quick and service is friendly.
Richard Cornea
Barista sneezed on my takeout bag (did we learn nothing from last couple years), handed me my coffee with the lid halfway on. Last week was the wrong coffee given to me (drive thru so was long gone by the time I noticed). Week before that coffee was cold (normally too hot to drink). Screw this place go to the Shell station or the Pete's inside Raleys if you need coffee.
Rachel Renaud
Bricole gave us excellent customer service 11/28! She was very friendly and the drinks were delicious. (:
Sommer S.
I think this location takes a lot of slack. I think because of where they are at, they have a hard time staying fully staffed and get very busy. I've almost always had a very pleasant experience having lived up the street for over 2 years now. Other than the walk-in only Starbucks at the Summit Mall, this is the only coffee shop on the way to Mt. Rose so they get very busy and have a lot of customers. They do great regardless and deserve praise for how slammed they get.
The people at that store need a refresher on how to make drinks every time I go there they mess up on my drink. They used to have a good crew there now they are all gone and this new crew need a lot of work.
Kurt Ratzlaff
Very friendly staff. they were out of lids for most of their cup sizes, but were friendly and eager to work around their issue and make the experience as positive as possible
nick james
This might be the worst Starbucks in Reno. I just called the manager because I obviously got the wrong drink. She said well do you want me to comp you? No, how about you look at what your staff is doing. This isn’t the first time at this place and it will be the last. I’ll make sure I don’t visit this site again.
Ed Summers
Just had a coffee to go. Service good. Clean and pleasant Service.
Abi Kannan
This place is a rip-off . I ordered a grande cappuccino at the drive-thru and got a cup with mostly foam barely any coffee. It's over 4$, The coffee was not warm and they did not offer any sugar. I would not recommend this location the customer service is very poor. The drive-thru attendant looked like he was halfway asleep and had a bad attitude.
The employees at this location are AWESOME! Walked here on a snowy day and all of the ladies here today were so kind, and attentive. They even offered me a free refill of my white hot chocolate!!! These are the kind of star employees every Starbucks should strive to have!
Atmosphere: 5
Service: 5
The employees at this location are AWESOME! Walked here on a snowy day and all of the ladies here today were so kind, and attentive. They even offered me a free refill of my white hot chocolate!!! These are the kind of star employees every Starbucks should strive to have!
Atmosphere: 5
Service: 5
I asked for a small blonde coffee with a shot of espresso and a slice of warm banana bread. I paid $9 for lukewarm coffee and cold banana bread. I felt ripped off so bad I had to come leave a review I even left a tip. Was in too big of a hurry to go in and complain so i just drank
Atmosphere: 3
Food: 1
Service: 1
I just have to say, Amira made my morning/day this morning! Her welcoming greeting and smile reminded me that no matter what is going on in our lives we should all be like her - treat everyone kind and uplifting! Thank You!
Atmosphere: 5
Food: 5
Service: 5
Paris made an Amazing Salted Caramel Cld Brew w extra Foam!! So delish.. Thank yoouuu & Nicole's customer Service was soo genuine Keep it up Ladies!!
This place is a rip-off . I ordered a grande cappuccino at the drive-thru and got a cup with mostly foam barely any coffee. It's over 4$, The coffee was not warm and they did not offer any sugar. I would not recommend this location the customer service is very poor. The drive-thru attendant looked like he was halfway asleep and had a bad attitude.
This is our go to Starbucks when on a walk. They are always so friendly and the drinks are on point. I love that they offer us a puppachino when they see our dog with us. Drive thru times are quick and service is friendly.
Barista sneezed on my takeout bag (did we learn nothing from last couple years), handed me my coffee with the lid halfway on. Last week was the wrong coffee given to me (drive thru so was long gone by the time I noticed). Week before that coffee was cold (normally too hot to drink). Screw this place go to the Shell station or the Pete's inside Raleys if you need coffee.
Bricole gave us excellent customer service 11/28! She was very friendly and the drinks were delicious. (:
I think this location takes a lot of slack. I think because of where they are at, they have a hard time staying fully staffed and get very busy. I've almost always had a very pleasant experience having lived up the street for over 2 years now. Other than the walk-in only Starbucks at the Summit Mall, this is the only coffee shop on the way to Mt. Rose so they get very busy and have a lot of customers. They do great regardless and deserve praise for how slammed they get.
Restaurantji Recommends
The people at that store need a refresher on how to make drinks every time I go there they mess up on my drink. They used to have a good crew there now they are all gone and this new crew need a lot of work.
Very friendly staff. they were out of lids for most of their cup sizes, but were friendly and eager to work around their issue and make the experience as positive as possible
This might be the worst Starbucks in Reno. I just called the manager because I obviously got the wrong drink. She said well do you want me to comp you? No, how about you look at what your staff is doing. This isn’t the first time at this place and it will be the last. I’ll make sure I don’t visit this site again.
Just had a coffee to go. Service good. Clean and pleasant Service.
This place is a rip-off . I ordered a grande cappuccino at the drive-thru and got a cup with mostly foam barely any coffee. It's over 4$, The coffee was not warm and they did not offer any sugar. I would not recommend this location the customer service is very poor. The drive-thru attendant looked like he was halfway asleep and had a bad attitude.