Baristas were very friendly. Know that parking is difficult at this location.
Victor Vincent Vurpillat
I really like the decor in this location. Big open spaces with indoor and outdoor seating. Great convenient location with lots of restaurants in the same shopping center.
M S Thomas
Will and all the partners did excellent service
Megan
Used to be my favorite spot, been going for 8 years now. Never again. Got lectured about picking up my mobile order too early in the drive thru. It was unprofessional and unnecessary as they were EMPTY. It was not handled well and the manager couldn't even apologize but seemed satisfied when I stated this makes me not want to order here again. Dutch Bros would NEVER!
Michelle Edwards
It's always great...
Sarah Parsons
Extremely great customer service!!! They knew how to make the exact drink that I like perfect! We have been all over Reno Nevada and their two drops of Carmel did not do The Justice of the extra extra extra caramel we ordered at the other Starbucks is around. Every time we went somewhere different we had to immediately come back because how poorly other Starbucks is here made their drinks. They are very fast in the drive-thru and the employees work very well as a team!! Literally I think this was the best drink I have had from any Starbucks! Definitely choose this one you won't regret it!!!
Marshall Culpepper
Like any other Starbucks. Nice place to get work done.
justin scott
This location is pretty cool and convenient with the drive thru
Atmosphere: 5
Food: 5
Service: 5
kristen a
I asked for the three coffees and they couldn't read the labels they gave me what they wanted I asked her and she told me to take 10 minutes if you want me to do it again she was very rude and sarcastic.
I went into the Starbucks on 895 W. 5th St. on Saturday. I walked in there. No one greeted me and when I got up to place my order, the girl put my order in wrong and then when they gave me my drink, they just push it at me and didn’t apologize for messing up my order. And I’ve been in here before and I’ve had good customer service. This is the first time not one person in the store greeted me very disappointed in the service.
Service: 1
Happy Dog
I'm not one for foo foo coffee but these fine people here showed me the perfect coffee drink for a nippy morning, and the ham sammich was perfect too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss on Baguette
GG Roblin
Pleasant and not too busy alot of calm people
Atmosphere: 5
Food: 5
Service: 5
Jonathan Hyry
I had a very unusual and frustrating experience today at this Starbucks that was completely unlike any experience, good or bad, that I have ever had at any Starbucks across California, Oregon, Washington, and Nevada since 2006 when I started going to Starbucks. They made my wife and I a Hot Chocolate, and it was barely lukewarm, which is unusual, but does happen on rare occasions. The americano we got was fine. I took the hot chocolate back in and asked them to remake it, while they tried to argue that “Starbucks Hot Chocolate is not really hot it’s just called hot chocolate”. Those were the actual words from the Starbucks employee that made it. What a bizarre statement! My goodness. It gets weirder. So she starts to remake it and says “we’re only supposed to make it at 130 degrees, I can make it a little hotter for you if you’d like”. I can tell you that I usually get hot drinks “kid style” at 125 and it was way, way cooler than 125 when we got it. I agreed that was a good option. I watched her make it, and it was oddly quick with the syrups. Oh well, she was trained by Starbucks, I’m sure it will be fine, I thought, it always is. I get the remade beverage, then take it outside, taste it, it’s plenty hot, but has like half of even the normal amount of mocha (there are normally 5 pumps and no vanilla, we ordered it with 7 pumps and 2 vanilla, and the employee confirmed this with me prior to remaking when I asked) and no vanilla. It tasted like hot nestle chocolate milk, which was just weird. I’ve never tasted a hot chocolate made by Starbucks that tasted like that. So I take it back in and apologize for interrupting her again, and say there’s barely any mocha and no vanilla. She got defensive and said there were “14 half pumps of mocha in there” and I asked if she could remake it with the correct amount of syrup. She repeated herself saying there were 14 half pumps of mocha, and did not say anything about the vanilla, which I did not address because I was confused and shocked. She then says “well I can take it and put some more in there if you’d like” instead of offering to remake it, at this point I feel confused and just want to leave. I stood dumbfounded for a moment and was about to walk out, where she then offered to remake it again, I said “no thank you” and left. The story continues. They must have thought I was going to be a problem and talked about it in the next 20 minutes, I called and spoke to the manager and explained the book that I just wrote for this review, and that the hot chocolate is always 150-160 degrees at all the other local Starbucks. I added that to make it clear that I’m very familiar with Starbucks beverages and I know what 90 vs 120 vs 160 degrees is, then the manager accused me of trying to make them violate health codes by making the beverage hotter than 170 (?!?) and that there’s nothing they could do about what I found to be an odd taste/lack of syrup. I hung up. Starbucks, please help these employees with their customer service and training!!! Something is weird and off with this store. I will not be returning to this one, there are plenty of others around and they have no problems making the beverages correctly or remaking them if they mess up without getting oddly defensive and accusing me that I want them to violate health codes. I have never had an experience like this at any starbucks across 4 states over the last 18 years of going to Starbucks. I am disappointed and shocked.
Atmosphere: 1
Food: 1
Service: 1
J. Love
Horrible service as of today. The guy that usually works the drive thru is great. But today was just an awful experience all around.
The way they are making their coffee is poor now
Baristas were very friendly. Know that parking is difficult at this location.
I really like the decor in this location. Big open spaces with indoor and outdoor seating. Great convenient location with lots of restaurants in the same shopping center.
Will and all the partners did excellent service
Used to be my favorite spot, been going for 8 years now. Never again. Got lectured about picking up my mobile order too early in the drive thru. It was unprofessional and unnecessary as they were EMPTY. It was not handled well and the manager couldn't even apologize but seemed satisfied when I stated this makes me not want to order here again. Dutch Bros would NEVER!
It's always great...
Extremely great customer service!!! They knew how to make the exact drink that I like perfect! We have been all over Reno Nevada and their two drops of Carmel did not do The Justice of the extra extra extra caramel we ordered at the other Starbucks is around. Every time we went somewhere different we had to immediately come back because how poorly other Starbucks is here made their drinks. They are very fast in the drive-thru and the employees work very well as a team!! Literally I think this was the best drink I have had from any Starbucks! Definitely choose this one you won't regret it!!!
Like any other Starbucks. Nice place to get work done.
This location is pretty cool and convenient with the drive thru
Atmosphere: 5
Food: 5
Service: 5
I asked for the three coffees and they couldn't read the labels they gave me what they wanted I asked her and she told me to take 10 minutes if you want me to do it again she was very rude and sarcastic.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I went into the Starbucks on 895 W. 5th St. on Saturday. I walked in there. No one greeted me and when I got up to place my order, the girl put my order in wrong and then when they gave me my drink, they just push it at me and didn’t apologize for messing up my order. And I’ve been in here before and I’ve had good customer service. This is the first time not one person in the store greeted me very disappointed in the service.
Service: 1
I'm not one for foo foo coffee but these fine people here showed me the perfect coffee drink for a nippy morning, and the ham sammich was perfect too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ham & Swiss on Baguette
Pleasant and not too busy alot of calm people
Atmosphere: 5
Food: 5
Service: 5
I had a very unusual and frustrating experience today at this Starbucks that was completely unlike any experience, good or bad, that I have ever had at any Starbucks across California, Oregon, Washington, and Nevada since 2006 when I started going to Starbucks.
They made my wife and I a Hot Chocolate, and it was barely lukewarm, which is unusual, but does happen on rare occasions. The americano we got was fine.
I took the hot chocolate back in and asked them to remake it, while they tried to argue that “Starbucks Hot Chocolate is not really hot it’s just called hot chocolate”. Those were the actual words from the Starbucks employee that made it. What a bizarre statement! My goodness. It gets weirder. So she starts to remake it and says “we’re only supposed to make it at 130 degrees, I can make it a little hotter for you if you’d like”. I can tell you that I usually get hot drinks “kid style” at 125 and it was way, way cooler than 125 when we got it. I agreed that was a good option. I watched her make it, and it was oddly quick with the syrups. Oh well, she was trained by Starbucks, I’m sure it will be fine, I thought, it always is. I get the remade beverage, then take it outside, taste it, it’s plenty hot, but has like half of even the normal amount of mocha (there are normally 5 pumps and no vanilla, we ordered it with 7 pumps and 2 vanilla, and the employee confirmed this with me prior to remaking when I asked) and no vanilla. It tasted like hot nestle chocolate milk, which was just weird. I’ve never tasted a hot chocolate made by Starbucks that tasted like that. So I take it back in and apologize for interrupting her again, and say there’s barely any mocha and no vanilla. She got defensive and said there were “14 half pumps of mocha in there” and I asked if she could remake it with the correct amount of syrup. She repeated herself saying there were 14 half pumps of mocha, and did not say anything about the vanilla, which I did not address because I was confused and shocked. She then says “well I can take it and put some more in there if you’d like” instead of offering to remake it, at this point I feel confused and just want to leave. I stood dumbfounded for a moment and was about to walk out, where she then offered to remake it again, I said “no thank you” and left.
The story continues.
They must have thought I was going to be a problem and talked about it in the next 20 minutes, I called and spoke to the manager and explained the book that I just wrote for this review, and that the hot chocolate is always 150-160 degrees at all the other local Starbucks. I added that to make it clear that I’m very familiar with Starbucks beverages and I know what 90 vs 120 vs 160 degrees is, then the manager accused me of trying to make them violate health codes by making the beverage hotter than 170 (?!?) and that there’s nothing they could do about what I found to be an odd taste/lack of syrup. I hung up.
Starbucks, please help these employees with their customer service and training!!! Something is weird and off with this store.
I will not be returning to this one, there are plenty of others around and they have no problems making the beverages correctly or remaking them if they mess up without getting oddly defensive and accusing me that I want them to violate health codes.
I have never had an experience like this at any starbucks across 4 states over the last 18 years of going to Starbucks.
I am disappointed and shocked.
Atmosphere: 1
Food: 1
Service: 1
Horrible service as of today.
The guy that usually works the drive thru is great. But today was just an awful experience all around.
Atmosphere: 1
Food: 1
Service: 1
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