Great service and had cold brew with chocolate foam and bakery items
Food: 3
Service: 4
Sylvia J Joyner
Delicious
Queta Bertone
I just wanted to say thank you again to the open crew at this location. I ordered breakfast sandwiches, bacon /gouida & bacon egg cheese, Oat meal , vegan latte brown sugar, coconut latte, green iced tea, but not only were these baristas friendly and professional, they were quick and my entire order was hot and absolutely perfectly prepared and packaged in order to arrive that way as well. You all are the definition of a company asset:)
Atmosphere: 5
Food: 5
Service: 5
Carrie Stoll
Easy access and fast friendly service as always.We were headed to Carson City to one of the museums with my dad and decided to stop in really quickly before we hit the road.We went through the drive-through, which only took about 5 minutes, even with a vehicle in front of us.We will stop in again for sure.
Atmosphere: 5
Food: 5
Service: 5
John Dazey
I just went in there, no other customers were there 3 baristas behind the counter. I tried asking where I needed to place my order, because there's no signs or anything where to stand, and they all completely ignored me, despite my repeated attempts to get their attention. It was embarrassing and disgusting. I've never been treated like that before in any fastfood place.It's completely shocked. Happened at 7:50 am on Jan 19th 2024. Whatever training is happening to that crew isn't enough. I'll never come back and i go to this shopping center all the time.
Atmosphere: 1
Food: 1
Service: 1
Kerry Davenport
I like this store, it's new but don't really understand the need for it with Starbucks all around this area already. They could really use a store like this on Kietzke Ln. between Vassar and Moana- where there is a true dearth of Starbucks, and coffee shops in general. But as for this one, I give it thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Jessica Milligan
Why... why, Starbucks? I understand your struggle as I used to work as a barista, then a manager, at a cafe. So I get it. I get being on your feet for hours while multi-tasking, getting slammed with complicated orders. Sometimes gotta work both the counter and drive-thru while unmotivated coworkers chat one another up, but you can't let that bother you because you must simultaneously smile through clenched teeth as impatient customers make demands like you're their servant. I recall the feeling when you see Margo's new Lexus, yet again, pull into the drive-thru to insist that you remake her Quad Venti Half-Caff Mocha Chai Oat Milk No Whip w/ Cinnamon and Caramel Drizzle Extra Hot Cappuccino (but she doesn't really want a cappuccino, rather a latte, but she's not hearing that) because it's not hot enough or too much caramel drizzle or she's certain there's milk in it. Sigh. But, me? I always ask about your day. I always tell you I appreciate you. I always tip. During the holiday season, I take cash to be divided among the staff at the Starbucks I frequent most. And all I ask is for two things: At least attempt to follow order notes and give me a friggin straw for my frappuccino. You people are sadists with not sending straws for fraps when delivered. How the hell do you expect people to consume a frozen beverage without a straw? Most people do not have straws just on tap at home or work or in their vehicle. It's so simple. Straws within arm’s reach all over the place up in every Starbucks for your convenience. Just grab one, put it in the bag. It's the easiest part of your job. If I order extra espresso shots, add them. If I order an affogato shot for my frap, pour it on top. I can tell when you try to cheat as I know how it's supposed to taste. You people probably owe me thousands of dollars for years of screwing me out of espresso shots paid for yet not received, 2% milk used instead of the heavy cream or breve I was charged for, scorched shots, wet cappuccinos that were ordered extra dry, etc. Improper prep of my beverages results in the equivalent of setting the money spent on fire because it ends up in the trash. I rarely return them. I mean, if you couldn't/didn't do it in the first place, why would I think you'd do it right the next time? Not to mention, some people get all vindictive about returns; I prefer my beverages bodily-fluid-free. In case you're unaware, Starbucks is stupid expensive. I modify my drinks they way I do for a reason... because, to my palate, the standard versions suck. I want to actually taste the flavor of coffee. Hence, additional espresso. Don't treat all of your customers like the annoying yuppie that is never satisfied and never tips. Treat your customers well until they give you a reason to not. I try to always treat others as they treat me. So, if you don't care about your clientele, fine; but I bet you care about tips. If you improve your customer service skills and attempt to fulfill orders accurately- AND PROVIDE STRAWS FOR FRAPS-perhaps you'd have happier customers. Thus, perhaps more $ in tips. My system is to initially tip well and then adjust accordingly. You set the standard. The better my drinks, the better your tips. When my money is wasted, it's deducted from your tips. And you guys often create more work for yourselves due to failing to follow order notes. I request no whip cream, no drizzle, or whatever. Here's my drink, yay! ? Oh, it's covered in whip cream and drizzle. ? Now I've gotta go spoon it all off, making the time you spent slopping it on a totally pointless endeavor. Take some pride in your work. Crafting specialty beverages is a form of art. Demonstrate your talent. Why would you want a rep for producing garbage drinks? I didn't have the modern equipment you do; I did it all old school style. I very rarely had complaints. And I always PROVIDED STRAWS. If you don't care about your work being of quality, don't care about your customers or o
No matter how many times I ask them for no cold foam on top, they give it to me. Today I asked them to remake it and they said that they made the drink right. Horrible
Service: 1
Rafael Espinoza
I love it
Google user
THE BEST DAMN STARBUCKS COFFEE SHOP EVER THE CUSTOMER SERVICE THE QUALITY THE ATMOSPHERE I MEAN EVERYTHING IS JUST 5/5 ⭐⭐⭐⭐⭐ ALL-DAY EVERY DAY
THE BEST DAMN STARBUCKS COFFEE SHOP EVER THE CUSTOMER SERVICE THE QUALITY THE ATMOSPHERE I MEAN EVERYTHING IS JUST 5/5 ⭐⭐⭐⭐⭐ ALL-DAY EVERY
Atmosphere: 5
Food: 5
Service: 5
aceyorba
Service was good. The facility was very clean. Good parking.
Atmosphere: 4
Food: 4
Service: 5
Susan Hsu
Newer location. Not too busy. Efficient.
Atmosphere: 4
Food: 3
Service: 5
Paul Anderson
Drove down S Virginia to see some things we hadn't seen in years, and decided to stop for coffee. This Starbucks drive thru was quick and efficient, and all three beverages were spot on. Customer service was friendly, and courteous.If we lived in Reno, this would easily be our go-to Starbucks. Without question.
Atmosphere: 5
Food: 5
Service: 5
Lizzie S
I always go to this specific Starbucks as the customer service excels here. It's rarely busy and everyone working here seems to love what they do. I always order an iced chai and each and every time they make it perfectly, better than any other Starbucks I've been to.
Great service and had cold brew with chocolate foam and bakery items
Food: 3
Service: 4
Delicious
I just wanted to say thank you again to the open crew at this location. I ordered breakfast sandwiches, bacon /gouida & bacon egg cheese, Oat meal , vegan latte brown sugar, coconut latte, green iced tea, but not only were these baristas friendly and professional, they were quick and my entire order was hot and absolutely perfectly prepared and packaged in order to arrive that way as well. You all are the definition of a company asset:)
Atmosphere: 5
Food: 5
Service: 5
Easy access and fast friendly service as always.We were headed to Carson City to one of the museums with my dad and decided to stop in really quickly before we hit the road.We went through the drive-through, which only took about 5 minutes, even with a vehicle in front of us.We will stop in again for sure.
Atmosphere: 5
Food: 5
Service: 5
I just went in there, no other customers were there 3 baristas behind the counter. I tried asking where I needed to place my order, because there's no signs or anything where to stand, and they all completely ignored me, despite my repeated attempts to get their attention. It was embarrassing and disgusting. I've never been treated like that before in any fastfood place.It's completely shocked. Happened at 7:50 am on Jan 19th 2024. Whatever training is happening to that crew isn't enough. I'll never come back and i go to this shopping center all the time.
Atmosphere: 1
Food: 1
Service: 1
I like this store, it's new but don't really understand the need for it with Starbucks all around this area already. They could really use a store like this on Kietzke Ln. between Vassar and Moana- where there is a true dearth of Starbucks, and coffee shops in general. But as for this one, I give it thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Why... why, Starbucks? I understand your struggle as I used to work as a barista, then a manager, at a cafe. So I get it. I get being on your feet for hours while multi-tasking, getting slammed with complicated orders. Sometimes gotta work both the counter and drive-thru while unmotivated coworkers chat one another up, but you can't let that bother you because you must simultaneously smile through clenched teeth as impatient customers make demands like you're their servant. I recall the feeling when you see Margo's new Lexus, yet again, pull into the drive-thru to insist that you remake her Quad Venti Half-Caff Mocha Chai Oat Milk No Whip w/ Cinnamon and Caramel Drizzle Extra Hot Cappuccino (but she doesn't really want a cappuccino, rather a latte, but she's not hearing that) because it's not hot enough or too much caramel drizzle or she's certain there's milk in it. Sigh. But, me? I always ask about your day. I always tell you I appreciate you. I always tip. During the holiday season, I take cash to be divided among the staff at the Starbucks I frequent most. And all I ask is for two things: At least attempt to follow order notes and give me a friggin straw for my frappuccino. You people are sadists with not sending straws for fraps when delivered. How the hell do you expect people to consume a frozen beverage without a straw? Most people do not have straws just on tap at home or work or in their vehicle. It's so simple. Straws within arm’s reach all over the place up in every Starbucks for your convenience. Just grab one, put it in the bag. It's the easiest part of your job. If I order extra espresso shots, add them. If I order an affogato shot for my frap, pour it on top. I can tell when you try to cheat as I know how it's supposed to taste. You people probably owe me thousands of dollars for years of screwing me out of espresso shots paid for yet not received, 2% milk used instead of the heavy cream or breve I was charged for, scorched shots, wet cappuccinos that were ordered extra dry, etc. Improper prep of my beverages results in the equivalent of setting the money spent on fire because it ends up in the trash. I rarely return them. I mean, if you couldn't/didn't do it in the first place, why would I think you'd do it right the next time? Not to mention, some people get all vindictive about returns; I prefer my beverages bodily-fluid-free. In case you're unaware, Starbucks is stupid expensive. I modify my drinks they way I do for a reason... because, to my palate, the standard versions suck. I want to actually taste the flavor of coffee. Hence, additional espresso. Don't treat all of your customers like the annoying yuppie that is never satisfied and never tips. Treat your customers well until they give you a reason to not. I try to always treat others as they treat me. So, if you don't care about your clientele, fine; but I bet you care about tips. If you improve your customer service skills and attempt to fulfill orders accurately- AND PROVIDE STRAWS FOR FRAPS-perhaps you'd have happier customers. Thus, perhaps more $ in tips. My system is to initially tip well and then adjust accordingly. You set the standard. The better my drinks, the better your tips. When my money is wasted, it's deducted from your tips. And you guys often create more work for yourselves due to failing to follow order notes. I request no whip cream, no drizzle, or whatever. Here's my drink, yay! ? Oh, it's covered in whip cream and drizzle. ? Now I've gotta go spoon it all off, making the time you spent slopping it on a totally pointless endeavor. Take some pride in your work. Crafting specialty beverages is a form of art. Demonstrate your talent. Why would you want a rep for producing garbage drinks? I didn't have the modern equipment you do; I did it all old school style. I very rarely had complaints. And I always PROVIDED STRAWS. If you don't care about your work being of quality, don't care about your customers or o
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Double-Smoked Bacon Cheddar & Egg Sandwich
No matter how many times I ask them for no cold foam on top, they give it to me. Today I asked them to remake it and they said that they made the drink right. Horrible
Service: 1
I love it
THE BEST DAMN STARBUCKS COFFEE SHOP EVER THE CUSTOMER SERVICE THE QUALITY THE ATMOSPHERE I MEAN EVERYTHING IS JUST 5/5 ⭐⭐⭐⭐⭐ ALL-DAY EVERY DAY
Restaurantji Recommends
THE BEST DAMN STARBUCKS COFFEE SHOP EVER THE CUSTOMER SERVICE THE QUALITY THE ATMOSPHERE I MEAN EVERYTHING IS JUST 5/5 ⭐⭐⭐⭐⭐ ALL-DAY EVERY
Atmosphere: 5
Food: 5
Service: 5
Service was good. The facility was very clean. Good parking.
Atmosphere: 4
Food: 4
Service: 5
Newer location. Not too busy. Efficient.
Atmosphere: 4
Food: 3
Service: 5
Drove down S Virginia to see some things we hadn't seen in years, and decided to stop for coffee. This Starbucks drive thru was quick and efficient, and all three beverages were spot on. Customer service was friendly, and courteous.If we lived in Reno, this would easily be our go-to Starbucks. Without question.
Atmosphere: 5
Food: 5
Service: 5
I always go to this specific Starbucks as the customer service excels here. It's rarely busy and everyone working here seems to love what they do. I always order an iced chai and each and every time they make it perfectly, better than any other Starbucks I've been to.
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