Aridana/Ariana has the most unwelcoming and not helpful attitude. Sounds like she’s getting a job somewhere else soon. Good thing! Worst customer service at a Starbucks I have ever seen. Most Starbucks I know are so kind and helpful! She spends most of her time talking about things other than work, drinking in the food preparation area, and on her cell phone.
Atmosphere: 3
Food: 4
Service: 1
Derek paoli
$16.86 for a hot tea and a Americano “casino prices” buyer beware!
Atmosphere: 3
Food: 3
Service: 4
Laura Folks
Took over 35 minutes to get 4 drinks after ordering.
Atmosphere: 1
Food: 1
Service: 1
Whegryei
Pretty much a terrible service everytime I come. I I always tip but not at this location, would maybe tip the employees if they were somewhat polite.
Atmosphere: 1
Food: 1
Service: 1
q brown
In casino
A Bee
Dion is my favorite barista here! Super friendly and understands exactly how to curate a world-class Starbucks experience. Makes me feel at home (I'm from Seattle) while I'm away. Thanks Dion and the rest of the Starbucks employees here for making my stay well worth it.
Atmosphere: 5
Food: 5
Service: 5
eric pilato
Outstanding Guest experience for a
Atmosphere: 5
Food: 5
Service: 5
Lilit Kamalyan
This is such a beautiful Starbucks, wall art is eye-catching, the decor and colors are amazing. It has a cozy vibe to it
The staff is indeed friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Emmanuel Moreno
Dion is my favorite barista here! Super friendly and understands exactly how to curate a world-class Starbucks experience. Makes me feel at home (I'm from Seattle) while I'm away. Thanks Dion and the rest of the Starbucks employees here for making my stay well worth it.
Atmosphere: 5
Food: 5
Service: 5
Anthony Young
This is hands down the WORST Starbucks I’ve ever gone to and I go to Starbucks practically every single day. We stayed at the Grand Sierra Hotel in Reno for 4 days and every day I had to have them remake my coffee. One time it took them 3 times to get it right and even then the coffee was barely WARM but I just gave up. The worst part is that a dry triple shot cappuccino (add shot) costs TWICE AS MUCH as any other Starbucks. I paid $9.53 every morning for a cup of coffee. Ha!!! Still can’t believe it. What a rip off. I’m thinking about quitting Starbucks.
Why do I order a certain size cup if i'm not getting it full of my drink? I'm not ordering a venti for the cup size im ordering it to get more coffee. There's over a good inch of air instead of drink.... FILL THE DAMN CUP UP!!!!!
Atmosphere: 3
Food: 1
Service: 3
Michelle S
I was shocked at how much more expensive this Starbucks was compared to others. $10 for a grande sized summer refresher! The service was slow and the workers weren't very friendly.
Atmosphere: 3
Service: 3
Nickn
I waited 45 minutes for my drink while I was the second person in line. Does it take that long to get a coffee, huh.
Atmosphere: 4
Food: 4
Service: 2
Q. N
This Starbucks is busy and way overpriced compared to ones not located in a casino? Perhaps there is a resort fee for your coffee?
Food: 3
Angelina P
This Starbucks has the worst employees full of attitude I had to go back and get my drink fixed and it still came out tasting like left over coffee water it was disgusting I don’t recommend this Starbucks your better off not having any and saving your money.
Aridana/Ariana has the most unwelcoming and not helpful attitude. Sounds like she’s getting a job somewhere else soon. Good thing! Worst customer service at a Starbucks I have ever seen. Most Starbucks I know are so kind and helpful! She spends most of her time talking about things other than work, drinking in the food preparation area, and on her cell phone.
Atmosphere: 3
Food: 4
Service: 1
$16.86 for a hot tea and a Americano “casino prices” buyer beware!
Atmosphere: 3
Food: 3
Service: 4
Took over 35 minutes to get 4 drinks after ordering.
Atmosphere: 1
Food: 1
Service: 1
Pretty much a terrible service everytime I come. I I always tip but not at this location, would maybe tip the employees if they were somewhat polite.
Atmosphere: 1
Food: 1
Service: 1
In casino
Dion is my favorite barista here! Super friendly and understands exactly how to curate a world-class Starbucks experience. Makes me feel at home (I'm from Seattle) while I'm away. Thanks Dion and the rest of the Starbucks employees here for making my stay well worth it.
Atmosphere: 5
Food: 5
Service: 5
Outstanding Guest experience for a
Atmosphere: 5
Food: 5
Service: 5
This is such a beautiful Starbucks, wall art is eye-catching, the decor and colors are amazing.
It has a cozy vibe to it
The staff is indeed friendly and helpful!
Atmosphere: 5
Food: 5
Service: 5
Dion is my favorite barista here! Super friendly and understands exactly how to curate a world-class Starbucks experience. Makes me feel at home (I'm from Seattle) while I'm away. Thanks Dion and the rest of the Starbucks employees here for making my stay well worth it.
Atmosphere: 5
Food: 5
Service: 5
This is hands down the WORST Starbucks I’ve ever gone to and I go to Starbucks practically every single day. We stayed at the Grand Sierra Hotel in Reno for 4 days and every day I had to have them remake my coffee. One time it took them 3 times to get it right and even then the coffee was barely WARM but I just gave up. The worst part is that a dry triple shot cappuccino (add shot) costs TWICE AS MUCH as any other Starbucks. I paid $9.53 every morning for a cup of coffee. Ha!!! Still can’t believe it. What a rip off. I’m thinking about quitting Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Why do I order a certain size cup if i'm not getting it full of my drink? I'm not ordering a venti for the cup size im ordering it to get more coffee. There's over a good inch of air instead of drink.... FILL THE DAMN CUP UP!!!!!
Atmosphere: 3
Food: 1
Service: 3
I was shocked at how much more expensive this Starbucks was compared to others. $10 for a grande sized summer refresher! The service was slow and the workers weren't very friendly.
Atmosphere: 3
Service: 3
I waited 45 minutes for my drink while I was the second person in line. Does it take that long to get a coffee, huh.
Atmosphere: 4
Food: 4
Service: 2
This Starbucks is busy and way overpriced compared to ones not located in a casino? Perhaps there is a resort fee for your coffee?
Food: 3
This Starbucks has the worst employees full of attitude I had to go back and get my drink fixed and it still came out tasting like left over coffee water it was disgusting I don’t recommend this Starbucks your better off not having any and saving your money.
Atmosphere: 1
Food: 1
Service: 1
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