I visited this restaurant with a friend to celebrate her birthday, looking forward to their advertised buy-one-get-one birthday promo. Unfortunately, what should’ve been a joyful occasion quickly turned into a frustrating and upsetting experience.
After the meal, we had some leftover and the staff told us we'd be charged per roll if we didn’t finish. I said okay and agreed to pay whatever was required. Despite that, they still went on to lecture us about wasting food, which felt more like public shaming than customer service. The staff and owner treated us with immediate suspicion, implying we were there just to take advantage of the promotion. That alone was rude and uncalled for — we were there to enjoy a meal and celebrate.
The worst part, they told us not to come back. I’ve never been treated so disrespectfully at a restaurant. Promotions should bring in customers and create goodwill — not result in accusations, lectures, and insults.
This was an embarrassing and deeply disappointing experience. I won’t return, and I would not recommend this place to anyone who values basic respect and decency. This restaurant has lost 20 customers who are my friends, along with their friends and family—and that number continues to grow.
Atmosphere: 1
Food: 2
Service: 1
Dm Beu
We had a great time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fast Service, Green Tea Ice Cream
Henry Ying
Great for all you can eat
Atmosphere: 4
Food: 4
Service: 4
Spencer Bell
Extremely rude wait staff
Gary T
Great service, fresh sushi and Great prices.
Atmosphere: 5
Food: 5
Service: 5
Elyse Charleson
We love it here. Great sushi and service
Atmosphere: 5
Food: 5
Service: 5
Toni
Our favorite sushi spot in Reno!
Atmosphere: 5
Food: 5
Service: 5
Gene Stommel
They’re always friendly and the food is fresh.
Atmosphere: 5
Food: 5
Service: 5
do t
I am not sure it's the quality, or they're catering to the white folks, this ain't sushi...not even the rice...
Atmosphere: 1
Food: 1
Service: 4
Krista Colletti
Had my son’s 18th birthday here! Food was amazing as always and staff was so sweet and lovely and PATIENT with my boisterous family 🩷 Thank you, Sushi Rose, you are the best!
Very good sushi. Always fresh. If I could give a 6th star I would.
Atmosphere: 5
Food: 5
Service: 5
kayla robertson
This was my second time coming there after a terrible first experience. Figured it couldn't be that bad again. Wrong. The sushi was ok and the service was terrible. The first waiter was definitely checked out. Couldn't even ask him questions. Then there was a woman waitress who screamed at us then started touching my baby. We told her to stop and she didn't. We paid and as we are walking out all of the staff started screaming at us. The waitress lady ducked down to hide from us seeing her. Most rude, terrible service I've ever had. Don't go here!!!! Had a coupon and they charged me full price. Will never be back
Atmosphere: 1
Food: 3
Service: 1
Ivan Herenchak-Jones
Food was good until we got kicked out for smelling like cannabis.
This was in 2013.
Atmosphere: 3
Food: 5
Service: 1
jade.vegan
Sushi Rose offers free All You Can Eat on your birthday, without needing a large group like other sushi places in town. For appetizers they have miso soup, edamame, tempura veggies. They have inari for nigiri and veggies for hand and long rolls. Coming as a vegan for the first time we sat at the bar hoping to explain I don't eat meat or seafood and see what they could make me, but the service was odd as the chefs hardly looked up/made interaction and seemed to be annoyed by guests dining and ordering
Mary
Great service & Very good quality food. Customer friendly staff. Nice and simple environment. ?❤️
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roll, Tempura Banana with Vanilla Ice Cream
I visited this restaurant with a friend to celebrate her birthday, looking forward to their advertised buy-one-get-one birthday promo. Unfortunately, what should’ve been a joyful occasion quickly turned into a frustrating and upsetting experience.
After the meal, we had some leftover and the staff told us we'd be charged per roll if we didn’t finish. I said okay and agreed to pay whatever was required. Despite that, they still went on to lecture us about wasting food, which felt more like public shaming than customer service.
The staff and owner treated us with immediate suspicion, implying we were there just to take advantage of the promotion. That alone was rude and uncalled for — we were there to enjoy a meal and celebrate.
The worst part, they told us not to come back. I’ve never been treated so disrespectfully at a restaurant. Promotions should bring in customers and create goodwill — not result in accusations, lectures, and insults.
This was an embarrassing and deeply disappointing experience. I won’t return, and I would not recommend this place to anyone who values basic respect and decency.
This restaurant has lost 20 customers who are my friends, along with their friends and family—and that number continues to grow.
Atmosphere: 1
Food: 2
Service: 1
We had a great time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fast Service, Green Tea Ice Cream
Great for all you can eat
Atmosphere: 4
Food: 4
Service: 4
Extremely rude wait staff
Great service, fresh sushi and Great prices.
Atmosphere: 5
Food: 5
Service: 5
We love it here. Great sushi and service
Atmosphere: 5
Food: 5
Service: 5
Our favorite sushi spot in Reno!
Atmosphere: 5
Food: 5
Service: 5
They’re always friendly and the food is fresh.
Atmosphere: 5
Food: 5
Service: 5
I am not sure it's the quality, or they're catering to the white folks, this ain't sushi...not even the rice...
Atmosphere: 1
Food: 1
Service: 4
Had my son’s 18th birthday here! Food was amazing as always and staff was so sweet and lovely and PATIENT with my boisterous family 🩷 Thank you, Sushi Rose, you are the best!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very good sushi. Always fresh. If I could give a 6th star I would.
Atmosphere: 5
Food: 5
Service: 5
This was my second time coming there after a terrible first experience. Figured it couldn't be that bad again. Wrong. The sushi was ok and the service was terrible. The first waiter was definitely checked out. Couldn't even ask him questions. Then there was a woman waitress who screamed at us then started touching my baby. We told her to stop and she didn't. We paid and as we are walking out all of the staff started screaming at us. The waitress lady ducked down to hide from us seeing her. Most rude, terrible service I've ever had. Don't go here!!!! Had a coupon and they charged me full price. Will never be back
Atmosphere: 1
Food: 3
Service: 1
Food was good until we got kicked out for smelling like cannabis.
This was in 2013.
Atmosphere: 3
Food: 5
Service: 1
Sushi Rose offers free All You Can Eat on your birthday, without needing a large group like other sushi places in town. For appetizers they have miso soup, edamame, tempura veggies. They have inari for nigiri and veggies for hand and long rolls. Coming as a vegan for the first time we sat at the bar hoping to explain I don't eat meat or seafood and see what they could make me, but the service was odd as the chefs hardly looked up/made interaction and seemed to be annoyed by guests dining and ordering
Great service & Very good quality food. Customer friendly staff. Nice and simple environment. ?❤️
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roll, Tempura Banana with Vanilla Ice Cream
Loading...