How quickly they can respond but cannot reach out like they said. Must be an auto response
Josie O.
Okay well I want to start off saying the service was good, brought us drinks really fast and was quick to get rid of our plates. The food on the other hand... definitely not $96 worth. Complete waste of money, if you want mid tasting food that will leave you feeling sick after go ahead. The crab was not good, and the claims and oysters did not taste what so ever fresh, I expect to have a fresh tasting crab, oysters, and claims for 96 dollars worth. The raviolis were cold in the middle and the only good tasting food was the mashed potatoes and turkey gravy with the pulled pork... I could get that at the grocery store for 20-30 dollars. Extremely disappointing... the dessert I was hoping would be good after the mid tasting food... well what a disappointment the dessert tasted like crap, it was warm and not even sweet tasting, all had this bitter taste and the Banana cream pie cake tasted like the frozen pie you can get from the grocery store. Never coming back. I may add that after we left the buffet I had this awful stomach feeling, I was so sick from the food I threw up... yep definitely never coming back...
chris dean
They do not have hot crab legs, they are all cold and they want you to reheat them using their wok service. Results Totally disgusting greasy crab. I walked out.
Atmosphere: 2
Food: 2
Service: 4
Henry M.
Service was amazing ,Food was great the crab was so delicious. I don't like to be negative outside my experience at Tuscan...but the valet lack the professionalism and leadership and responsibility. They brought me the wrong car and instead of making it a priority to go and get my car the lead gave me the lame excuses like it was an honest mistake ok right .so I saw the same mistake maker bring 3 cars while we were waiting another 15 minutes to get our car . Love the Grand buffet
Nicole Wallace
$45 adults. The buffet is free on Thursdays with 300 players club points. Redeem the free buffet at the promo kiosk before getting in line. Thursday has double points so it was pretty easy to get the points. (This is as of 4/4/24, you may want to call to ask about buffet/points promos) This buffet is pretty impressive. The line to get in took about 45 min. There is something for everyone here. Lots of seating with booths and tables. Friendly employees. Pretty clean for how busy it is. None of us enjoyed the prime rib. It was dry and overcooked. The crab was MUCH better than a typical buffet crab. It was like crab from the store. The crab is cold but can be grilled at the Mongolian station if you prefer it hot. The pho was great and the dessert selection was phenomenal.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: From the Pho Station
Teuila G.
Easter brunch at the GSR buffet was a great choice yesterday. They offered my favorite seafood: crab legs and a poke bowl station. I love buffets for the simple fact that everyone in a large group will find something they want to eat. I hadn't been here at this buffet for a few years. We had an attentive server and was pleased with the selection from the meats, to the pho and omlette station. We finished strong with some sweets and coffee and of course photos with the Easter bunny. They did offer a bottomless mimosa, but I'm drinking my OJ dry these days. Lol It's always a great time here. My family has fond memories over the years and plan to share more here in the near future. Thank you all for a great day and time.
Elvia D.
Since Covid, there hasn't been a buffet that I was interested in going to. I was invited to the Grand Buffet and can now say, it's one of my go-to! For transparency, I visited on "Lobster night," where each guest had one ticket to a lobster and unlimited crab dishes. It was $69.00 per adult and $34.00 per child. I encourage anyone going to this buffet to look online/social media for special nights. Regardless, all of the normal food options were pretty tasty! I found myself enjoying the variety offered and went back for seconds. Will be recommending this buffet when asked, what's the best buffet in Reno/Sparks?
Brejai J.
Service was wonderful for it to be late at night. Also, the environment was beautiful and elegant Marilyn Monroe portraits around restaurant. Food was delicious. Seafood pasta chicken & shrimp. The shrimp was clean no fish taste and chicken tender
Lila B.
Greatly enjoyed our experience at the Grand Buffet for a table of 10, many of which were kids. The staff were very professional and friendly - remaining attentive for the entirety of our meal. There was ample food selection for the price, and the meats were cooked well. The dessert station sufficed with gelato being the main hit. We came in around 7pm on a Sunday and was first in line, though there was a good amount of people that arrived shortly after us. The area was kept clean. Overall, the environment was nice as we didn't notice any cigarette smoke in the immediate vicinity.
vin vin
Food selections are great. Worth the money and offers a lot of discounts for hotel and casino guests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: From the Pho Station, Prime Rib Supposedly, Breakfast Platter, Assorted Salad Offerings, All You Can Eat Shrimp Bar, Chef's Seafood Bar, Barbecue Grill, Custard, Veggie Omelette, Onion Soup, Rainbow Fingerling Potato Salad, Sautéed Crab Legs White Wine Garlic Fresh Thyme Lemon, Buttermilk Fried Chicken, Mini Chocolate Dipped Apples, 3 Tacos with Rice and Beans, Chesse Cake, Chocolate Chip Cookie, Pulled Pork
Advertised as “all-you-can-eat” lobster buffet. After waiting 40m in line, we received a raffle ticket with no explanation and no signage about the lobster. After grabbing food and plates we were at the lobster line only to find out we needed to bring the raffle tickets for the lobster. Then, we were informed that we were only able to get 1 lobster per person. The price was 50% higher for a single lovster and no where on the website or restaurant did it state it was one lobster. After eating for over an hour and requesting a manager 3x (who was supposedly in a meeting at 6pm on a weekend) she finally showed up. The manager even admitted to that they should have explanation of 1 per person. When we showed proof on the site that it said all you can eat she diverted and said there were other lobster items. Waste of a buffet, simple seafood items with terrible service
Atmosphere: 3
Food: 3
Service: 1
AS
FALSE ADVERTISEMENT. Please be aware that the “all you can eat lobster” buffet is not. You get ONE lobster per person. They do not advertise it this way. The website literally says “all you can eat lobster”.Staff also does not advertise this or make customers aware of the policy. Once you pay and sit down is when you are made aware. Please call them out on this before paying and sitting down.Management policy is atrocious and only causes anger to be taken out on staff. Please do not come here. This would not be an issue if this were open and transparent to the public. But it is a bait and trap tactic.
Atmosphere: 1
Food: 1
Service: 1
Roman Calderon Aburto
It was big disappointment the scam they have mounted for the lobster buffet it didn’t stated any where that they will only give a lobster tail per person, why call it a lobster buffet if it ain’t one another thing to add is that a lot of the food was bland and without flavor also meat cuts were cold and others overcooked while executive chef only walks around the entry way greeting diners to his “great food” he should have try food before giving to people and check around his food bars for any details don’t know how he got that positionFirst and last time I I’ll eat there
Atmosphere: 1
Food: 1
Service: 2
Jdubb V.
FALSE ADVERTISING All you can eat Lobster Buffet turned out to be a buffet where you get one ticket for one lobster tail. Ridiculous and fraudulent. I'll be reporting this to Nevada Consumer Affairs.
Shirley G.
If I could give zero stars I would. We waited in line 2-1/2 hours and a group of people cut in line close to the front. A couple of guys in line ahead of us went and talked to security about them cutting in line. Security did nothing about it, even though the security woman said when she had walked the line she didn't recognize them. The head chef who apparently is the restaurant manager was extremely rude with a nasty attitude. That made the birthday celebration not so much fun. We will never go back. The food was mediocre and definitely not worth the price they charge. It seems that, the people that disrespect others and feel entitled get their way in society now. It's a sad state our country is in. My sister in law said management/security would not do anything because they were a large party of 12 and it's all about revenue; and she was right!!! The one star was for the server, she was great.
How quickly they can respond but cannot reach out like they said. Must be an auto response
Okay well I want to start off saying the service was good, brought us drinks really fast and was quick to get rid of our plates. The food on the other hand... definitely not $96 worth. Complete waste of money, if you want mid tasting food that will leave you feeling sick after go ahead. The crab was not good, and the claims and oysters did not taste what so ever fresh, I expect to have a fresh tasting crab, oysters, and claims for 96 dollars worth. The raviolis were cold in the middle and the only good tasting food was the mashed potatoes and turkey gravy with the pulled pork... I could get that at the grocery store for 20-30 dollars. Extremely disappointing... the dessert I was hoping would be good after the mid tasting food... well what a disappointment the dessert tasted like crap, it was warm and not even sweet tasting, all had this bitter taste and the Banana cream pie cake tasted like the frozen pie you can get from the grocery store. Never coming back. I may add that after we left the buffet I had this awful stomach feeling, I was so sick from the food I threw up... yep definitely never coming back...
They do not have hot crab legs, they are all cold and they want you to reheat them using their wok service. Results Totally disgusting greasy crab. I walked out.
Atmosphere: 2
Food: 2
Service: 4
Service was amazing ,Food was great the crab was so delicious. I don't like to be negative outside my experience at Tuscan...but the valet lack the professionalism and leadership and responsibility. They brought me the wrong car and instead of making it a priority to go and get my car the lead gave me the lame excuses like it was an honest mistake ok right .so I saw the same mistake maker bring 3 cars while we were waiting another 15 minutes to get our car . Love the Grand buffet
$45 adults. The buffet is free on Thursdays with 300 players club points. Redeem the free buffet at the promo kiosk before getting in line. Thursday has double points so it was pretty easy to get the points. (This is as of 4/4/24, you may want to call to ask about buffet/points promos) This buffet is pretty impressive. The line to get in took about 45 min. There is something for everyone here. Lots of seating with booths and tables. Friendly employees. Pretty clean for how busy it is. None of us enjoyed the prime rib. It was dry and overcooked. The crab was MUCH better than a typical buffet crab. It was like crab from the store. The crab is cold but can be grilled at the Mongolian station if you prefer it hot. The pho was great and the dessert selection was phenomenal.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: From the Pho Station
Easter brunch at the GSR buffet was a great choice yesterday. They offered my favorite seafood: crab legs and a poke bowl station. I love buffets for the simple fact that everyone in a large group will find something they want to eat. I hadn't been here at this buffet for a few years. We had an attentive server and was pleased with the selection from the meats, to the pho and omlette station. We finished strong with some sweets and coffee and of course photos with the Easter bunny. They did offer a bottomless mimosa, but I'm drinking my OJ dry these days. Lol It's always a great time here. My family has fond memories over the years and plan to share more here in the near future. Thank you all for a great day and time.
Since Covid, there hasn't been a buffet that I was interested in going to. I was invited to the Grand Buffet and can now say, it's one of my go-to! For transparency, I visited on "Lobster night," where each guest had one ticket to a lobster and unlimited crab dishes. It was $69.00 per adult and $34.00 per child. I encourage anyone going to this buffet to look online/social media for special nights. Regardless, all of the normal food options were pretty tasty! I found myself enjoying the variety offered and went back for seconds. Will be recommending this buffet when asked, what's the best buffet in Reno/Sparks?
Service was wonderful for it to be late at night. Also, the environment was beautiful and elegant Marilyn Monroe portraits around restaurant. Food was delicious. Seafood pasta chicken & shrimp. The shrimp was clean no fish taste and chicken tender
Greatly enjoyed our experience at the Grand Buffet for a table of 10, many of which were kids. The staff were very professional and friendly - remaining attentive for the entirety of our meal. There was ample food selection for the price, and the meats were cooked well. The dessert station sufficed with gelato being the main hit. We came in around 7pm on a Sunday and was first in line, though there was a good amount of people that arrived shortly after us. The area was kept clean. Overall, the environment was nice as we didn't notice any cigarette smoke in the immediate vicinity.
Food selections are great. Worth the money and offers a lot of discounts for hotel and casino guests.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: From the Pho Station, Prime Rib Supposedly, Breakfast Platter, Assorted Salad Offerings, All You Can Eat Shrimp Bar, Chef's Seafood Bar, Barbecue Grill, Custard, Veggie Omelette, Onion Soup, Rainbow Fingerling Potato Salad, Sautéed Crab Legs White Wine Garlic Fresh Thyme Lemon, Buttermilk Fried Chicken, Mini Chocolate Dipped Apples, 3 Tacos with Rice and Beans, Chesse Cake, Chocolate Chip Cookie, Pulled Pork
Restaurantji Recommends
Advertised as “all-you-can-eat” lobster buffet. After waiting 40m in line, we received a raffle ticket with no explanation and no signage about the lobster. After grabbing food and plates we were at the lobster line only to find out we needed to bring the raffle tickets for the lobster. Then, we were informed that we were only able to get 1 lobster per person. The price was 50% higher for a single lovster and no where on the website or restaurant did it state it was one lobster. After eating for over an hour and requesting a manager 3x (who was supposedly in a meeting at 6pm on a weekend) she finally showed up. The manager even admitted to that they should have explanation of 1 per person. When we showed proof on the site that it said all you can eat she diverted and said there were other lobster items. Waste of a buffet, simple seafood items with terrible service
Atmosphere: 3
Food: 3
Service: 1
FALSE ADVERTISEMENT. Please be aware that the “all you can eat lobster” buffet is not. You get ONE lobster per person. They do not advertise it this way. The website literally says “all you can eat lobster”.Staff also does not advertise this or make customers aware of the policy. Once you pay and sit down is when you are made aware. Please call them out on this before paying and sitting down.Management policy is atrocious and only causes anger to be taken out on staff. Please do not come here. This would not be an issue if this were open and transparent to the public. But it is a bait and trap tactic.
Atmosphere: 1
Food: 1
Service: 1
It was big disappointment the scam they have mounted for the lobster buffet it didn’t stated any where that they will only give a lobster tail per person, why call it a lobster buffet if it ain’t one another thing to add is that a lot of the food was bland and without flavor also meat cuts were cold and others overcooked while executive chef only walks around the entry way greeting diners to his “great food” he should have try food before giving to people and check around his food bars for any details don’t know how he got that positionFirst and last time I I’ll eat there
Atmosphere: 1
Food: 1
Service: 2
FALSE ADVERTISING All you can eat Lobster Buffet turned out to be a buffet where you get one ticket for one lobster tail. Ridiculous and fraudulent. I'll be reporting this to Nevada Consumer Affairs.
If I could give zero stars I would. We waited in line 2-1/2 hours and a group of people cut in line close to the front. A couple of guys in line ahead of us went and talked to security about them cutting in line. Security did nothing about it, even though the security woman said when she had walked the line she didn't recognize them. The head chef who apparently is the restaurant manager was extremely rude with a nasty attitude. That made the birthday celebration not so much fun. We will never go back. The food was mediocre and definitely not worth the price they charge. It seems that, the people that disrespect others and feel entitled get their way in society now. It's a sad state our country is in. My sister in law said management/security would not do anything because they were a large party of 12 and it's all about revenue; and she was right!!! The one star was for the server, she was great.