Breakfast at Wendys is bomb. You get twice the value than what you would get at McDonald's.
Stephanie Stadalsky
Got a 10pc chicken nugget, all were old and cold/shriveled up, and they only gave 8 or 9 nuggets. They forgot to give any dipping sauce and gave us the wrong large drink. Extremely unprofessional etiquette. I understand having a bad day, but come on! I would give 0 stars if I could
Atmosphere: 1
Food: 1
Service: 1
American Citizen
The drive-through people are always in a good mood and they have NEVER screwed up my order. I like to come to this location because they are consistently good.
Atmosphere: 5
Food: 5
Service: 5
Michael Frost
Watch for your receipt. The lady spoke literally so fast and was horrific on taking my order. She over charged and couldn’t understand, the manager did. Poor customer service. Hire people who can do their Job please
Atmosphere: 1
Food: 3
Service: 1
Dominque Shelmire
I recently visited the Wendy's on West 5th Street in Reno, Nevada, and unfortunately, my experience was nothing short of disappointing. After two separate visits, I can confidently say that this location is the worst.
During both visits, I specifically requested freshly made food, a request that went unheard. Instead, I received items that were clearly not fresh and did not meet the standards I expect from Wendy's. It's disheartening to feel ignored as a customer, especially when you are looking forward to a satisfying meal.
To make matters worse, I attempted to call the number on my receipt to address my concerns, but my call was forwarded to a personal cell phone, rather than the restaurant itself. This lack of professionalism is unacceptable.
I believe that all the employees and supervisors at this location need to be held accountable for the poor service and quality I encountered. I am truly disappointed to have wasted my money here, and I hope management takes action to improve the experience for future customers.
Atmosphere: 1
Food: 1
Service: 1
Greasy Seagull
Frostyie
Atmosphere: 5
Food: 5
Service: 5
james chiu
Always good on the food
Atmosphere: 4
Food: 4
Service: 4
Timbre Folf
Fast, affordable, fresh! The best Wendys Ive been too!
Atmosphere: 5
Food: 5
Service: 5
Joe K.
Not my best Wendy's experience. Cheeseburger wasn't fully cooked and couldn't use the bathroom.
Food was good. Employees did not speak any English. Communication was difficult. Dining area was dirty. Bathrooms are available. My order waa not taken correctly.
Atmosphere: 3
Food: 5
Service: 3
Joe Romero
I eat here often. I'm usually happy with my experience. My latest was not so good. It was an online order. Simple order including my lately usual - a baked potato. It's always delicious but this time it wasn't. The texture of the skin was rough and chewy and tasted expired. I simply asked for extra butter by the cashier had an attitude and denied my request. I walked away and she spoke loudly at me (so everyone can hear) that my receipt didn't show i paid for extra butter. My intent was to avoid sharing that I was served a possibly rotten potato. But her attitude caused this review to be written.
Atmosphere: 3
Food: 1
Service: 1
Lloyd Kaufman
Very polite people, constantly messing up customers orders and no experience on the processing of card and cash payments
Atmosphere: 3
Food: 1
Service: 1
Jaimie Crow
Says open at 6 am for the lobby..I had placed a mobile order and so I went to drive thru window and was completely ignored
Good food good service
Atmosphere: 5
Food: 5
Service: 5
Breakfast at Wendys is bomb. You get twice the value than what you would get at McDonald's.
Got a 10pc chicken nugget, all were old and cold/shriveled up, and they only gave 8 or 9 nuggets. They forgot to give any dipping sauce and gave us the wrong large drink. Extremely unprofessional etiquette. I understand having a bad day, but come on! I would give 0 stars if I could
Atmosphere: 1
Food: 1
Service: 1
The drive-through people are always in a good mood and they have NEVER screwed up my order. I like to come to this location because they are consistently good.
Atmosphere: 5
Food: 5
Service: 5
Watch for your receipt. The lady spoke literally so fast and was horrific on taking my order. She over charged and couldn’t understand, the manager did. Poor customer service. Hire people who can do their Job please
Atmosphere: 1
Food: 3
Service: 1
I recently visited the Wendy's on West 5th Street in Reno, Nevada, and unfortunately, my experience was nothing short of disappointing. After two separate visits, I can confidently say that this location is the worst.
During both visits, I specifically requested freshly made food, a request that went unheard. Instead, I received items that were clearly not fresh and did not meet the standards I expect from Wendy's. It's disheartening to feel ignored as a customer, especially when you are looking forward to a satisfying meal.
To make matters worse, I attempted to call the number on my receipt to address my concerns, but my call was forwarded to a personal cell phone, rather than the restaurant itself. This lack of professionalism is unacceptable.
I believe that all the employees and supervisors at this location need to be held accountable for the poor service and quality I encountered. I am truly disappointed to have wasted my money here, and I hope management takes action to improve the experience for future customers.
Atmosphere: 1
Food: 1
Service: 1
Frostyie
Atmosphere: 5
Food: 5
Service: 5
Always good on the food
Atmosphere: 4
Food: 4
Service: 4
Fast, affordable, fresh! The best Wendys Ive been too!
Atmosphere: 5
Food: 5
Service: 5
Not my best Wendy's experience. Cheeseburger wasn't fully cooked and couldn't use the bathroom.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Food with fresh and hot everybody enjoyed it
Atmosphere: 4
Food: 4
Service: 4
Food was good. Employees did not speak any English. Communication was difficult. Dining area was dirty. Bathrooms are available. My order waa not taken correctly.
Atmosphere: 3
Food: 5
Service: 3
I eat here often. I'm usually happy with my experience. My latest was not so good. It was an online order. Simple order including my lately usual - a baked potato. It's always delicious but this time it wasn't. The texture of the skin was rough and chewy and tasted expired. I simply asked for extra butter by the cashier had an attitude and denied my request. I walked away and she spoke loudly at me (so everyone can hear) that my receipt didn't show i paid for extra butter. My intent was to avoid sharing that I was served a possibly rotten potato. But her attitude caused this review to be written.
Atmosphere: 3
Food: 1
Service: 1
Very polite people, constantly messing up customers orders and no experience on the processing of card and cash payments
Atmosphere: 3
Food: 1
Service: 1
Says open at 6 am for the lobby..I had placed a mobile order and so I went to drive thru window and was completely ignored
Atmosphere: 1
Food: 2
Service: 1
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