Wetzel's Pretzels

Terrible service. 3 employees fooling around in the back and when one came up front he just ignored me even tho I had been there for a minute. I ended up walking away and went to auntie Anne’s. Auntie Anne’s has much better pretzels and service anyways, that’s why they get the long lines and wetzel doesn’t. Not to mention a couple months ago a wetzel employee was very rude to my friend.

Polite workers. Pretzel was good and they were very nice when I asked for a lot of salt on it and they salted it very nicely.

The pretzels were undercooked, the middle of them were basically soggy warm dough, and the cashier tried to make me get two cups of cheese when I just wanted one.

The lemonade drink was really sour. And when they did the order they over charged us. By adding stuff that we didn't asked for.

Service: 1

This was our to go every time we went to the mall. they had the freshest pretzels!!!

YummyNess ?

Atmosphere: 4

Food: 4

Service: 4

So I haven't been to Meadowood Mall in 10+ years but I had to go there for a specific store to get a gift for a friend. The store happens to be across from the food court and I couldn't help but notice Wetzel's Pretzel is in the same exact spot as I remembered when I was a kid. Thinking about that made me nostalgic and I decided to get a pretzel. I went with the classic Wetzel Pretzel brushed with butter and topped with salt (which is optional) and cheddar cheese for dipping sauce. It was warm and crisp, yet still soft. The young lady working the counter was very nice and had a pleasant attitude. The cost was $5.90 something, basically $6 bucks. I wasn't disappointed at all and it was a great afternoon snack before dinner.

The employee was very kind and their Preztel bites are softer, warmer, and taste fresher than Auntie Anne's to me.

The pretzel bites were dried out, over cooked, no cinnamon and sugar to speak of because the bites were not fresh. Don't waste your time.

The employee was very kind and their Preztel bites are softer, warmer, and taste fresher than Auntie Anne's to me.

This is one of my favorite places, well it was. I have never gone to the mall without stopping in to grab a pretzel. However I have had to leave the past 10 times with nothing from wetzels pretzel because employees don't stock all types of pretzels. Every time I go, or even walk past the stand there are piles of pepperoni pretzels but never have I seen baked cheese pretzels. This makes it hard to get a grateful garlic pretzel. Worse then that employees look at me and say sorry we don't make that. I ask then why is it on the menu? They then look at me and say nothing until I walk away. When they ask me to explain what it is and they are willing to try and make it the wait time is over 40 minutes and I'm sorry wetzels pretzel I have always loved you but that is to long. Today, I tried to order one and when I explained it they went to smell the garlic butter spread they put on it. I'm assuming to check if it was still good. This I would assume only happens if something wasn't labeled which scares me a lot when I've been ordering this pretzel successfully for 20 years and my mom longer then that. After these continuous bad experiences I'm sad to say I will no longer be trying to shop at wetzel pretzel.

I almost always visit this place when I go to the mall. Delicious pretzels, even if the portions are a bit small and greasy.

If I could give this place a 0 I would. I was super hungry and went with my family to the mall I chose to pick something different and went to wetzel’s pretzels I ordered the pretzel dog and the cheesy hotdog bites when I got the food it was super cold and I got into it just a few bites before I started feeling really sick to my stomach all day my stomach has been really messed up and I have felt nauseous all day. I had my daughter go and let the employees over there at Wetzel’s pretzels know that I got sick off their food and they responded to my daughter that there’s nothing they can do about. Basically just not caring about their customers getting sick from their food and didn’t even want to try and do anything to make it right. basically said it’s not my problem not my responsibility. But if you’re gonna be running a business you may be making sure that your food that you’re giving out to customers is good food not ice cold and been sitting in the stager for God knows how long pretty sure no timers or anything like that on the product because I know what I got was super old so I end up going over to security and making a report of the situation and I’m probably will be calling the health department tomorrow because somebody needs to go and check up on that place. They are horrible. Will never go there again.

I'm so very disappointed with this place. We came into town from Fernley and specifically made a stop here. We ordered our pretzel and get halfway across town before I realized the entire bottom of the pretzel was burnt. There was no way this was edible. I tried calling multiple times to no avail.

Recommend that having a good customer service skills, for employees, be a quality needed before letting rude individuals work in a customer based environment!