I came on a Sunday and I felt the customer service was poor, I had a question about a coupon and the worker was rude unfortunately, ice cream is good
COOL KAT
Awesome experience . 10/10
Lisa Syfers
Good ice cream, good service…always
Linda Wilson
Servers seem happy doing their jobs. Patient and friendly. Great variety of flavors!
Caity Hodges
I ordered the DIY Sundae Kit through UberEATS and I was extremely disappointed. The two included toppings for 2 quarts of ice cream were roughly two spoonfuls each topping and maybe a spoonful of the marshmallow topping. The description also said that there would be cherries and a can of whipped topping....thats a negative. The only reason for me giving them 3 stars instead of 1 is that their prepackaged quart ice cream tastes good.
Mike Frith
Really good follow up on my DoorDash order. They were out of a flavor that I had ordered for my daughter. They gave me a call on my cell phone through the DoorDash and asked if I’d like to replace for another flavor . Very good customer service.
Kris Santana
If you’re curious why your mobile order is late they actively ignore them.
Rodney “Pokpoklo” B
It is one of the best for ice cream.
Linda Gallagher
Quick service and kind customer service. Y'all are always helpful and welcoming.
Tom Seekins
Needs a nice cleaning and refresh inside, but overall, it's a quick ice cream parlor.
Robin saved us for my dad's 80th birthday with a PERFECT cake!! Can't thank Robin enough for EVERYTHING!!! You are lucky to have such an AMAZING EMPLOYEE!!!
Annette Lara
We were just at Baskin Robbins at Winfield Springs on Saturday, September 7th around 6:50 pm and were appalled by the behavior of a young lady whom we did not get a name for but her whole staff will know her clearly and understand what incident this involves. She blatantly decided to use some colorful, derogatory, and weight shaming language loud enough for customers to hear about a lady who was with a family that seemed to have upset her. Her chosen words were so uncomfortable that you can tell her own staff was embarrassed about her comments. The funny thing about her complaint was that the issue she felt she was having with this unfortunate family was related to how poorly they were running their system in that store. Everyone one else on that team was great and professional but unfortunately we will not be coming back to this store as well as probably every customer in there at that time.
Atmosphere: 1
Food: 5
Service: 1
BearBear
For a while I've watched and listened to the employees single out one girl, and now shes not working there. She was the ONLY nice worker, as the rest are disinterested or short tempered. I recommend a different BR, like the one in sparks
Atmosphere: 1
Food: 5
Service: 1
Sanisi Pe'a
Nice & Clean! Staff was upbeat, pleasant, and quick! Perfect for a late night ice cream stop 😊
Kid-friendliness: Kid flavors galore!
Atmosphere: 5
Food: 5
Service: 5
Sanisi Talanoa
Nice & Clean! Staff was upbeat, pleasant, and quick! Perfect for a late night ice cream stop ?
I came on a Sunday and I felt the customer service was poor, I had a question about a coupon and the worker was rude unfortunately, ice cream is good
Awesome experience . 10/10
Good ice cream, good service…always
Servers seem happy doing their jobs. Patient and friendly. Great variety of flavors!
I ordered the DIY Sundae Kit through UberEATS and I was extremely disappointed. The two included toppings for 2 quarts of ice cream were roughly two spoonfuls each topping and maybe a spoonful of the marshmallow topping. The description also said that there would be cherries and a can of whipped topping....thats a negative. The only reason for me giving them 3 stars instead of 1 is that their prepackaged quart ice cream tastes good.
Really good follow up on my DoorDash order. They were out of a flavor that I had ordered for my daughter. They gave me a call on my cell phone through the DoorDash and asked if I’d like to replace for another flavor . Very good customer service.
If you’re curious why your mobile order is late they actively ignore them.
It is one of the best for ice cream.
Quick service and kind customer service. Y'all are always helpful and welcoming.
Needs a nice cleaning and refresh inside, but overall, it's a quick ice cream parlor.
Atmosphere: 2
Food: 4
Service: 4
Restaurantji Recommends
Robin saved us for my dad's 80th birthday with a PERFECT cake!! Can't thank Robin enough for EVERYTHING!!! You are lucky to have such an AMAZING EMPLOYEE!!!
We were just at Baskin Robbins at Winfield Springs on Saturday, September 7th around 6:50 pm and were appalled by the behavior of a young lady whom we did not get a name for but her whole staff will know her clearly and understand what incident this involves. She blatantly decided to use some colorful, derogatory, and weight shaming language loud enough for customers to hear about a lady who was with a family that seemed to have upset her. Her chosen words were so uncomfortable that you can tell her own staff was embarrassed about her comments. The funny thing about her complaint was that the issue she felt she was having with this unfortunate family was related to how poorly they were running their system in that store. Everyone one else on that team was great and professional but unfortunately we will not be coming back to this store as well as probably every customer in there at that time.
Atmosphere: 1
Food: 5
Service: 1
For a while I've watched and listened to the employees single out one girl, and now shes not working there. She was the ONLY nice worker, as the rest are disinterested or short tempered. I recommend a different BR, like the one in sparks
Atmosphere: 1
Food: 5
Service: 1
Nice & Clean! Staff was upbeat, pleasant, and quick! Perfect for a late night ice cream stop 😊
Kid-friendliness: Kid flavors galore!
Atmosphere: 5
Food: 5
Service: 5
Nice & Clean! Staff was upbeat, pleasant, and quick! Perfect for a late night ice cream stop ?
Kid-friendliness: Kid flavors galore!
Atmosphere: 5
Food: 5
Service: 5
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