Firehouse Subs Iron Horse
593 E Prater Way, Sparks
(775) 376-8200
Recent Reviews
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Service can be slow for lunch in the drive thru. I had the meatball sub and it was fantastic.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Firehouse Meatball
Absolutely terrible service. Went through drive through ordered A bowl of soup. Handed it to me in a bag, get home and it's only a 1/2 full bowl. Went back to complain and was given attitude and laughing about it behind counter. They did fill it like it was supposed to be, but why not do it right the first time. No manager on duty to complain to.
Food: 1
Service: 1
friendly employees, delicious and fresh pastrami sandwich
Atmosphere: 5
Food: 5
Service: 5
I came on a Saturday, they weren’t busy but had plenty of attitude, I got my order and left. My parents ordered a week later, I picked up the order. Again they weren’t happy that a customer came in, seemed bothered to help me. I got my order and went to my car to check and see if everything was in the bag. I was missing the garlic bread so I went right back inside. The girl that helped me when I went in the first time was still at the counter and another lady was behind her cleaning some machines. They both ignored me when I came in, but I know they heard me and knew I was there because I was on the phone talking to my mom when I walked in then quickly hung up. The girl who gave me my order walked to the back of the store, I assume she was cleaning, so I waited for the other girl to turn around but she never did. I finally said excuse me and she turned around and asked how she could help me , but with attitude I said i don’t have the garlic bread we ordered. she told the other girl that originally helped me so she came over and looked at the order on my phone, turned around never changed her gloves mind you, got the bread and put the garlic butter on AND SPREAD THE GARLIC BUTTER INTO THE BREAD WITH THE PALM OF HER HAND WITH HER DIRTY GLOVES! Then put it into the oven to bake and walked away. Never said anything else to me. When it was done a man gave it to me and was nice about it. Both times I been to this location the women seem to have an attitude. It was 6 pm well before closing and no other customers were in there so there was no reason for them to be so upset.
Atmosphere: 1
Food: 4
Service: 1
Excellent subs and excellent staff !!
Atmosphere: 5
Food: 5
Service: 5
Delicious food. Pricey, but it's good. Service was awesome.
Food: 5
Service: 5
Toaster was broken, as was the soda machine. Wasted money on an order because the app does not represent what the store has in stock.
Atmosphere: 1
Food: 1
Service: 2
The food was good, but pricey. The restaurant was clean and orderly, but this one needs to brush-up on their customer service.
Atmosphere: 5
Food: 4
Service: 2
There was absolutely no sense of urgency. Two subs took 20 minutes to prepare with no other customers. That Saturday evening shift would be better off with robots doing the job
Went to the drive thru today and waited for at least 10 minutes and no one took my order I was there an hour before they closed.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Italian Suds were good. Meatball subs were ice cold, and not good at all.
Food: 2
Best subs. Italian is so yummy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian, Great Sandwich
Updated 8/29/24 Great sandwiches but priced high for the size and drive thru is extremely slow . Extremely is being kind . For $17 I'll go to a restaurant and get a bigger sandwich for the same price. The rolls are very narrow thus holding less meat. Again paying more for less value and service
Atmosphere: 3
Food: 3
Service: 2
Ren Killed it with the Customer Service. Super Friendly and Helpful. Went well Beyond outside of his way to take care of the customers here and Stay on task with all the chores needed on the floor. Thank you Ren!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cajun Chicken, Italian
Probably one of the best sandwich place we have in town!! The turkey bacon ranch is so tasty! Staff is nice and it's always clean!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon, Great Sandwich
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