I was legitimately impressed, I picked up a sandwich in a hurry and my sandwich was handed to me at the register before I could put my wallet back in my pocket. The employees obviously care enough to make an effort to be efficient especially when busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Beth Bridendolph
Awesome
William Baker
If you're looking for an average subway shop.... With below average customer service come on by here. Employees arguing about orders and not even worried about service. Then, they have the audacity to ask for a tip.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Italian Sub
Gay Lutz
Second visit within a month, and cannot get the order correct. First time asked for no Mayo, sandwich was slathered in Mayo (I'm allergic). Second time, only.meat no veggies. Took it back each time, corrections still necessary. Grrr
Ray
The place literally has a MAJOR ant infestation. I went to eat in with my family and I could not seem to fight the ants off fast enough. I saw them crawling on the counter near my food and on the walls as well. When I looked down I saw more crawling all over the floor. I seriously worry about the state of the kitchen if they are infesting the dining area like that. YUCK!
Atmosphere: 1
Food: 1
Service: 1
Countryboy NV
Hours are never the same. Always closing early. How do you run out of tomato's? The covid excuse is no longer valid so obviously inventory is no longer important. Good place to eat as long as you get there and they are actually open and have food.
Atmosphere: 3
Food: 3
Service: 2
V TS
Lack of ingredient choices
Atmosphere: 3
Food: 3
Service: 3
Trudy Evans
Perfect location for us when we are going to Reno for the weekend. Love your sandwiches. We order 6 sandwiches and eat them during our stay at the Nugget. Your staff is very friendly and awesome. See you in July.
Atmosphere: 5
Food: 5
Service: 5
Kasey Havermale
$30 for 2 sandwiches is aggressive especially since I put my own cheese on mine because its an extra $1 for a slice. But besides the point.My biggest complaint and the one that is causing me to leave such a bad rating is that there were 5-6 people (not a single one looked over the age of 20) standing behind the counter and they said nothing. Nothing to customers and nothing to each other. The whole atmosphere of the restaurant was miserable. I was asked if I was helped yet (after a couple minutes of standing there) and that's it. Even after I said "No, but I have a pickup order", nothing was said to me again. They weren't rude just absolutely miserable. I have worked my fair share of customer service jobs and I cant imagine standing there for a 8 hour shift and not talk to anyone. Talking with your coworkers, joking around, is what makes a 8 hour shift in a customer service job bearable. Greeting customers would be nice too. Please and thank yous and your welcomes. Words. Anything. You don't have to love or even like your job but make the best of it. They're all in the same-ish age group, you cant tell me they cant find a single thing to talk about. Ask customers how their days going (start a conversation). Or some music and sing a little...something please.
First time going here, I was excited to try it, starting eating my sandwich then looked down & there was a dead bug?
Nicola Allen
Always freaky fast and very delicious?...
Atmosphere: 5
Service: 5
Dawn Cranfield
Went here yesterday, ordered three sandwiches two chips, and two drinks. After tipping approximately $5, my total was $55. I get that prices have gone up.... but then one should expect a quality experience.The place was filthy. Came in, stood for approximately four minutes, then finally two young men emerged from the back room, chewing food. A minute or so later, two young women emerged. So, four employees there but customers still have to wait.Behind the counter in the middle of their prep area, there were two overflowing garbage bins. There was also trash strewn on the floor that the workers just kept kicking out of the way.The young man who took my order was polite enough, but asked if I wanted a bag for my drinks and chips and I responded yes, that was the last I saw of him.The two girls made my sandwiches. One of the sandwiches was for someone not there and they subsequently sent a text that they did indeed want lettuce. When I inquired if it was too late, the one girl closest to me rolled her eyes.When they completed my order (I was the only customer in the store) they yelled it out from the other end of the counter. I walked over, saw it. And again asked for a bag. I wasn't going to carry out three sandwiches two chips, and two drinks in my hand.When I arrived at my destination and my group sat down to eat, we were thoroughly disappointed.On my veggie sandwich I asked for onions and a little mustard - all reflected on my receipt. Needless to say, they were NOT on my sandwich.Additionally, the other two sandwiches were drenched in oil on the outside of the bread. Not to mention, they were both the long type subs, they were not cut at all. Imagine trying to eat a 16 inch sandwich without having it cut in half.Absurd. Truly poor customer service and lack of care preparing the order. Inside a disgusting mess.
Atmosphere: 1
Food: 2
Service: 1
Kane Akers
Always a great sandwich don't forget to get all the freebee extras crispy jalapenos if you like your sandwich ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Jimmy Cubano, Regular 2 - Roast Beef
laura ijames
Ran out of white ? and just have wheat bread that's the third time. They need to get there act together.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian Sub, Regular 2 - Roast Beef
Disappointed
I was legitimately impressed, I picked up a sandwich in a hurry and my sandwich was handed to me at the register before I could put my wallet back in my pocket. The employees obviously care enough to make an effort to be efficient especially when busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub
Awesome
If you're looking for an average subway shop.... With below average customer service come on by here. Employees arguing about orders and not even worried about service. Then, they have the audacity to ask for a tip.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Italian Sub
Second visit within a month, and cannot get the order correct. First time asked for no Mayo, sandwich was slathered in Mayo (I'm allergic). Second time, only.meat no veggies. Took it back each time, corrections still necessary. Grrr
The place literally has a MAJOR ant infestation. I went to eat in with my family and I could not seem to fight the ants off fast enough. I saw them crawling on the counter near my food and on the walls as well. When I looked down I saw more crawling all over the floor. I seriously worry about the state of the kitchen if they are infesting the dining area like that. YUCK!
Atmosphere: 1
Food: 1
Service: 1
Hours are never the same. Always closing early. How do you run out of tomato's? The covid excuse is no longer valid so obviously inventory is no longer important. Good place to eat as long as you get there and they are actually open and have food.
Atmosphere: 3
Food: 3
Service: 2
Lack of ingredient choices
Atmosphere: 3
Food: 3
Service: 3
Perfect location for us when we are going to Reno for the weekend. Love your sandwiches. We order 6 sandwiches and eat them during our stay at the Nugget. Your staff is very friendly and awesome. See you in July.
Atmosphere: 5
Food: 5
Service: 5
$30 for 2 sandwiches is aggressive especially since I put my own cheese on mine because its an extra $1 for a slice. But besides the point.My biggest complaint and the one that is causing me to leave such a bad rating is that there were 5-6 people (not a single one looked over the age of 20) standing behind the counter and they said nothing. Nothing to customers and nothing to each other. The whole atmosphere of the restaurant was miserable. I was asked if I was helped yet (after a couple minutes of standing there) and that's it. Even after I said "No, but I have a pickup order", nothing was said to me again. They weren't rude just absolutely miserable. I have worked my fair share of customer service jobs and I cant imagine standing there for a 8 hour shift and not talk to anyone. Talking with your coworkers, joking around, is what makes a 8 hour shift in a customer service job bearable. Greeting customers would be nice too. Please and thank yous and your welcomes. Words. Anything. You don't have to love or even like your job but make the best of it. They're all in the same-ish age group, you cant tell me they cant find a single thing to talk about. Ask customers how their days going (start a conversation). Or some music and sing a little...something please.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
First time going here, I was excited to try it, starting eating my sandwich then looked down & there was a dead bug?
Always freaky fast and very delicious?...
Atmosphere: 5
Service: 5
Went here yesterday, ordered three sandwiches two chips, and two drinks. After tipping approximately $5, my total was $55. I get that prices have gone up.... but then one should expect a quality experience.The place was filthy. Came in, stood for approximately four minutes, then finally two young men emerged from the back room, chewing food. A minute or so later, two young women emerged. So, four employees there but customers still have to wait.Behind the counter in the middle of their prep area, there were two overflowing garbage bins. There was also trash strewn on the floor that the workers just kept kicking out of the way.The young man who took my order was polite enough, but asked if I wanted a bag for my drinks and chips and I responded yes, that was the last I saw of him.The two girls made my sandwiches. One of the sandwiches was for someone not there and they subsequently sent a text that they did indeed want lettuce. When I inquired if it was too late, the one girl closest to me rolled her eyes.When they completed my order (I was the only customer in the store) they yelled it out from the other end of the counter. I walked over, saw it. And again asked for a bag. I wasn't going to carry out three sandwiches two chips, and two drinks in my hand.When I arrived at my destination and my group sat down to eat, we were thoroughly disappointed.On my veggie sandwich I asked for onions and a little mustard - all reflected on my receipt. Needless to say, they were NOT on my sandwich.Additionally, the other two sandwiches were drenched in oil on the outside of the bread. Not to mention, they were both the long type subs, they were not cut at all. Imagine trying to eat a 16 inch sandwich without having it cut in half.Absurd. Truly poor customer service and lack of care preparing the order. Inside a disgusting mess.
Atmosphere: 1
Food: 2
Service: 1
Always a great sandwich don't forget to get all the freebee extras crispy jalapenos if you like your sandwich ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Sub, Jimmy Cubano, Regular 2 - Roast Beef
Ran out of white ? and just have wheat bread that's the third time. They need to get there act together.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Italian Sub, Regular 2 - Roast Beef
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