This is the second time I didn't receive my ice cream, only reason I choose to get sonic is for the ice cream and the only times I have I'm disappointed.
Food: 5
Service: 1
Ian Deal
Waited half an hour to get half of our order. With the price of food as of late, there's no excuse for establishments to not check orders before fulfillment.
Amazing Ally
Im a DoorDasher that likes to work in the Sun Valley zone, specifically because it extends out into Spanish Springs. So i get sent to this Sonic fairly often. It's a bit unfortunate to even have to mention this, because it's not like it's very EASY to see when a food courier is parked alongside the building in the designated spots; however, i feel like there should be a camera or something that shows when we are pulling up and parking there. But it doesn't just stop at the employees taking a pretty long while to notice us there... because sadly, I've been left completely unattended multiple times, and sometimes by MULTIPLE EMPLOYEES (3 different employees, 5 separate order runs. So far that is the most in one Dash) as they came out to bring other customers their orders, they literally IGNORED my entire existence on their way back inside!! Not so much as a SMILE in my direction, much less a "Have you been helped yet?" Or a "Someone will be with you soon!" Other times, couriers are just left to sit out in their cars, simply waiting to be noticed by someone inside at all! But when the day came for those 3 employees to ignore me, you could say that i made up my own Cheat Code for getting IMMEDIATE assistance from the employees as soon as i arrived. I had been parked in the first mobile order courier spot for over 20 minutes patiently waiting for someone to assist me, watching the 3 employees walk back and forth, right by my window over and over and over again... that's when i got SERIOUSLY irritated and decided to MAKE my presence and need for assistance known! My first thought before doing it, was: "i hope i don't get b*tched out for this!". So i got out of my car and walked to the glass door leading inside, poked my head inside, and said "KNOCK KNOCK? Hi I'm he to pick up a doordash order for ***** and ive been waiting out in the parking lot for almost 25 minutes already! Several employees with several food orders have been delivered to other cars near me, but nobody has even bothered to look my way much less help me!" Everyone inside on the food line was very polite and apologetic, the three younger food runners just kinda stood there looking embarrassed. Then, no sooner had i sat down inside my car and started to shut the door, did one of the line cooks come running out of the little glass door and to my window with bags and drink carrier in hand! Ever since that day, I've been doing that every single time right from the moment i park in the designated courier parking spot. I recommend other Dashers also pick up this new little Cheat of mine! Especially if you've been experiencing the same (or similar) experience at the Sonic drive in locations as i have! And ALSO!! make sure you have ALL of your items! Because about 7 out of 10 times, they've forgotten AT LEAST ONE drink or more from the orders.
I'm really bummed that I have to write this, but I just feel that I need to say something, especially since this is not the first time that this has happened at this location. I have only been a handful of times but every time I've had this issue granted a couple of times it's been busy, but I always seem to get forgotten about. They don't seem to care about the customers in the stalls as much as the drive-through if they even pay attention to the stalls at all.. When I went there today, it was slow only one car in the stall and they were already served because they were eating in their car, I pressed the red button and waited for like seven minutes or longer before I was even acknowledged. It took more cars in the drive-through and somebody else to pull into a stall before I was acknowledged and then the other car got their order before I did. The kid who took my order was very soft spoken and it was hard to hear him. I felt like I had to yell into the loudspeaker as well because he could hardly hear me. Now when I finally received the order. It was not hot. I was missing condiments, did not have straws or napkins. My cheeseburger was missing cheese and my hot fudge sundae was a chocolate milkshake. The crew doesn't pay attention or really care about what they're doing, especially if they are going to be slow when its not even busy at the current moment and not paying attention to customer orders. Apologizing for me waiting almost does nothing on my order was cold and wrong. I just I was trying to feed my family and treat them. Usually sonic is a special treat.
Atmosphere: 1
Food: 2
Service: 1
Elma Rodriguez
There fish taco was not good at all the tortillas was not even cooked or hot the tortillas was falling apart cause it wasn’t cooked sorry I give it 1 it was gross
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Burger
Ronald Moore
They haven't gotten my order right yet.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Tots, Cheeseburger, Burger
Belle Bundy
The staff here really cares. Great customer service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Corn Dog
Jaime Padilla
Sunday ritual before church....Super Sonic Breakfast Burrito , Tots & Orange Juice. 10/10 😉😉
Atmosphere: 5
Food: 5
Service: 5
Matthew Paul Foster
I ordered what was supposed to be the quarterpound burger 🍔 and got a mini-me nothing burger instead! I can get a double cheeseburger at McDonald's for the same price and it's BIGGER! Watch what you order!
Atmosphere: 1
Food: 1
Service: 2
Clay Brookshire
I ordered 2 hot fudge Sundays, worst I have ever had, except for McDonalds
We were pulling a trailer and couldn't go thru the drive thru so I planned to just walk up to the front to order. Neither of the ordering stations were working.
Service: 1
Heidi Watson
I like the half price drinks 2-4 pm. Food meh, typical drive in/thru food
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Onion Rings
Charlene Johnson
Love this one so much better than the one by clear acre
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks
Leslie Sullenberger
Went to the drive thru, great jalapeno burger. They did not scimp on the jalapenos.
Food: 4
Service: 4
Recommended dishes: Burger
Matt Matheus
Honestly don’t bother. Service is bafflingly slow, 20-30 mins wait isn’t uncommon.
This is the second time I didn't receive my ice cream, only reason I choose to get sonic is for the ice cream and the only times I have I'm disappointed.
Food: 5
Service: 1
Waited half an hour to get half of our order. With the price of food as of late, there's no excuse for establishments to not check orders before fulfillment.
Im a DoorDasher that likes to work in the Sun Valley zone, specifically because it extends out into Spanish Springs. So i get sent to this Sonic fairly often. It's a bit unfortunate to even have to mention this, because it's not like it's very EASY to see when a food courier is parked alongside the building in the designated spots; however, i feel like there should be a camera or something that shows when we are pulling up and parking there. But it doesn't just stop at the employees taking a pretty long while to notice us there... because sadly, I've been left completely unattended multiple times, and sometimes by MULTIPLE EMPLOYEES (3 different employees, 5 separate order runs. So far that is the most in one Dash) as they came out to bring other customers their orders, they literally IGNORED my entire existence on their way back inside!! Not so much as a SMILE in my direction, much less a "Have you been helped yet?" Or a "Someone will be with you soon!" Other times, couriers are just left to sit out in their cars, simply waiting to be noticed by someone inside at all! But when the day came for those 3 employees to ignore me, you could say that i made up my own Cheat Code for getting IMMEDIATE assistance from the employees as soon as i arrived. I had been parked in the first mobile order courier spot for over 20 minutes patiently waiting for someone to assist me, watching the 3 employees walk back and forth, right by my window over and over and over again... that's when i got SERIOUSLY irritated and decided to MAKE my presence and need for assistance known! My first thought before doing it, was: "i hope i don't get b*tched out for this!". So i got out of my car and walked to the glass door leading inside, poked my head inside, and said "KNOCK KNOCK? Hi I'm he to pick up a doordash order for ***** and ive been waiting out in the parking lot for almost 25 minutes already! Several employees with several food orders have been delivered to other cars near me, but nobody has even bothered to look my way much less help me!" Everyone inside on the food line was very polite and apologetic, the three younger food runners just kinda stood there looking embarrassed. Then, no sooner had i sat down inside my car and started to shut the door, did one of the line cooks come running out of the little glass door and to my window with bags and drink carrier in hand! Ever since that day, I've been doing that every single time right from the moment i park in the designated courier parking spot.
I recommend other Dashers also pick up this new little Cheat of mine! Especially if you've been experiencing the same (or similar) experience at the Sonic drive in locations as i have! And ALSO!! make sure you have ALL of your items! Because about 7 out of 10 times, they've forgotten AT LEAST ONE drink or more from the orders.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Footlong Quarter Pound Coney, Mozzarella Sticks, Hot Fudge Sundae, Corn Dog, Cheeseburger
I'm really bummed that I have to write this, but I just feel that I need to say something, especially since this is not the first time that this has happened at this location. I have only been a handful of times but every time I've had this issue granted a couple of times it's been busy, but I always seem to get forgotten about. They don't seem to care about the customers in the stalls as much as the drive-through if they even pay attention to the stalls at all.. When I went there today, it was slow only one car in the stall and they were already served because they were eating in their car, I pressed the red button and waited for like seven minutes or longer before I was even acknowledged. It took more cars in the drive-through and somebody else to pull into a stall before I was acknowledged and then the other car got their order before I did. The kid who took my order was very soft spoken and it was hard to hear him. I felt like I had to yell into the loudspeaker as well because he could hardly hear me. Now when I finally received the order. It was not hot. I was missing condiments, did not have straws or napkins. My cheeseburger was missing cheese and my hot fudge sundae was a chocolate milkshake. The crew doesn't pay attention or really care about what they're doing, especially if they are going to be slow when its not even busy at the current moment and not paying attention to customer orders. Apologizing for me waiting almost does nothing on my order was cold and wrong. I just I was trying to feed my family and treat them. Usually sonic is a special treat.
Atmosphere: 1
Food: 2
Service: 1
There fish taco was not good at all the tortillas was not even cooked or hot the tortillas was falling apart cause it wasn’t cooked sorry I give it 1 it was gross
Atmosphere: 1
Food: 1
Service: 4
Recommended dishes: Burger
They haven't gotten my order right yet.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Tots, Cheeseburger, Burger
The staff here really cares. Great customer service.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Corn Dog
Sunday ritual before church....Super Sonic Breakfast Burrito , Tots & Orange Juice. 10/10 😉😉
Atmosphere: 5
Food: 5
Service: 5
I ordered what was supposed to be the quarterpound burger 🍔 and got a mini-me nothing burger instead! I can get a double cheeseburger at McDonald's for the same price and it's BIGGER! Watch what you order!
Atmosphere: 1
Food: 1
Service: 2
I ordered 2 hot fudge Sundays, worst I have ever had, except for McDonalds
Restaurantji Recommends
We were pulling a trailer and couldn't go thru the drive thru so I planned to just walk up to the front to order. Neither of the ordering stations were working.
Service: 1
I like the half price drinks 2-4 pm. Food meh, typical drive in/thru food
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Onion Rings
Love this one so much better than the one by clear acre
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks
Went to the drive thru, great jalapeno burger. They did not scimp on the jalapenos.
Food: 4
Service: 4
Recommended dishes: Burger
Honestly don’t bother. Service is bafflingly slow, 20-30 mins wait isn’t uncommon.
Atmosphere: 2
Food: 3
Service: 1
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