Poor customer service. I ordered a bagel through the app and when I went inside I asked for cream cheese (I couldn’t find this option on the app) the lady told me I had to pay for that. I don’t carry cash w me so I was trying to find it on the app again and I ended up asking another worker who was useless too, she didn’t care to help either she asked around to her coworkers and no one seemed to care. I don’t mind paying for the cream cheese from what I remembered they used to be free but I find it ridiculous no one was able to help me or even cared to yet they always expect a tip.
Lisa Kennedy
I ordered my birthday drink and made sure to select redeem in the ap. When I went to pick up my drink the girl could not help me with my free drink. I left upset. I ended up going to a different Starbucks to get my birthday drink. Then, I saw I was charged for the drink I did not pick up and had to call Starbucks to get a refund. What an inconvenience for my birthday. Thank you Starbucks I will not be returning to this location.
Crystal Sharpe
Drinks done in a timely manner
Amy Thiessen
Rude employees, burned coffee. Dare I say worst starbucks in the area.
Jessica Hernandez
Thank you mucho to the Barista that drew a beautiful flower 🌼 and wrote “Happy Spring” Everyone of us dealing with “Life” and today Life for the best of me and what this Barista drew and wrote Sure turned my sadness upside down Thank you 🙏 💕
Isaiah Class-Erickson
This place will profile you as a homeless person looking for a place to charge. Ever think about sensitivity training? Assuming someone before asking is always key 🔑
Richard Mobley
I asked for the door code for the restroom. The shift supervisor Carmen gave it to me. When I tried to enter it, the door panel did not work. When I asked for the code to the second restroom door, Carmen told me someone must be in the first restroom and the second was for staff only. I waited a short time and asked again if I could use the second restroom. I have a medical issue making this important for me. She again denied me. After a few minutes she huffed at me and went to the door and opened the first restroom for me. As I entered the restroom, Carmen said, “maybe you should have pushed harder” as she walked away.
I appreciate the use of the restroom and I did make a $5 coffee purchase. I also understand that not everyone is a people person or have bad days, but I feel like Carmen could have been a little more accommodating or at the very least, outwardly graceful toward customers. You never know what is going on in their lives.
I hope Carmen has a better day tomorrow.
Atmosphere: 3
Food: 5
Service: 2
L. Consoli
Convenient location in the Iron Horse Shopping Ctr. Onsite free parking. Handicap parking and access available. Very neat clean inviting interior. Indoor or outdoor seatings are available. We were cheerfully greeted by Darren our server at the counter. He was excellent, extremely friendly, upbeat and attentive. He was so very pleasant through the whole process. We really felt appreciated. The wait for our order was under five minutes. Our favorite coffee was yummy. On our last visit we ordered online at 4:30am for our long drive back home. It was ready when we arrived. Coffee was perfect! They will definitely be our go to when we are in town.
Usually I really enjoy most of the workers. There are quite a few I really appreciate. However, I go in there everyday and I'm not sure why/ how drastically the difference of the same drink I get EVERYDAY is? I can tell as soon as I see it that it's going to be gross. How is it so inconsistent? It's always the same people who make it wrong/gross and the same people who make it really good! I don't understand that especially with how much I spend to get the same EXACT drink(s) everyday. I also don't understand why I pay EXTRA for more pumps of something if I can tell they didn't do it? I know it won't probably matter and might actually make most of the baristas happy to know that I think I'm going to try a different location or just go to a different business entirely. I'm upset at how often I bite my tongue over it.
Food: 2
Bri 90
Can't come inside on Thursday at 8am? Since when.
G Hill
4 employees standing around talking and I had to wait for the one guy cleaning the table area to come back behind the counter to place my order. Seems since at least two of them had drive-through headsets on one of them could have taken the order, but I guess that would have disturbed their me time.
They were nice with me :) and fast
Poor customer service. I ordered a bagel through the app and when I went inside I asked for cream cheese (I couldn’t find this option on the app) the lady told me I had to pay for that. I don’t carry cash w me so I was trying to find it on the app again and I ended up asking another worker who was useless too, she didn’t care to help either she asked around to her coworkers and no one seemed to care. I don’t mind paying for the cream cheese from what I remembered they used to be free but I find it ridiculous no one was able to help me or even cared to yet they always expect a tip.
I ordered my birthday drink and made sure to select redeem in the ap. When I went to pick up my drink the girl could not help me with my free drink. I left upset. I ended up going to a different Starbucks to get my birthday drink. Then, I saw I was charged for the drink I did not pick up and had to call Starbucks to get a refund. What an inconvenience for my birthday. Thank you Starbucks I will not be returning to this location.
Drinks done in a timely manner
Rude employees, burned coffee. Dare I say worst starbucks in the area.
Thank you mucho to the Barista that drew a beautiful flower 🌼 and wrote
“Happy Spring”
Everyone of us dealing with “Life” and today Life for the best of me and what this Barista drew and wrote
Sure turned my sadness upside down
Thank you 🙏 💕
This place will profile you as a homeless person looking for a place to charge. Ever think about sensitivity training? Assuming someone before asking is always key 🔑
I asked for the door code for the restroom. The shift supervisor Carmen gave it to me. When I tried to enter it, the door panel did not work. When I asked for the code to the second restroom door, Carmen told me someone must be in the first restroom and the second was for staff only. I waited a short time and asked again if I could use the second restroom. I have a medical issue making this important for me. She again denied me. After a few minutes she huffed at me and went to the door and opened the first restroom for me. As I entered the restroom, Carmen said, “maybe you should have pushed harder” as she walked away.
I appreciate the use of the restroom and I did make a $5 coffee purchase. I also understand that not everyone is a people person or have bad days, but I feel like Carmen could have been a little more accommodating or at the very least, outwardly graceful toward customers. You never know what is going on in their lives.
I hope Carmen has a better day tomorrow.
Atmosphere: 3
Food: 5
Service: 2
Convenient location in the Iron Horse Shopping Ctr. Onsite free parking. Handicap parking and access available. Very neat clean inviting interior. Indoor or outdoor seatings are available. We were cheerfully greeted by Darren our server at the counter. He was excellent, extremely friendly, upbeat and attentive. He was so very pleasant through the whole process. We really felt appreciated. The wait for our order was under five minutes. Our favorite coffee was yummy. On our last visit we ordered online at 4:30am for our long drive back home. It was ready when we arrived. Coffee was perfect! They will definitely be our go to when we are in town.
Atmosphere: 5
Food: 5
Service: 5
Everyone is great every time
Service: 5
Restaurantji Recommends
The world's slowest baristas work here
Atmosphere: 4
Food: 4
Service: 1
Great
Service: 5
Usually I really enjoy most of the workers. There are quite a few I really appreciate. However, I go in there everyday and I'm not sure why/ how drastically the difference of the same drink I get EVERYDAY is? I can tell as soon as I see it that it's going to be gross. How is it so inconsistent? It's always the same people who make it wrong/gross and the same people who make it really good! I don't understand that especially with how much I spend to get the same EXACT drink(s) everyday. I also don't understand why I pay EXTRA for more pumps of something if I can tell they didn't do it? I know it won't probably matter and might actually make most of the baristas happy to know that I think I'm going to try a different location or just go to a different business entirely. I'm upset at how often I bite my tongue over it.
Food: 2
Can't come inside on Thursday at 8am? Since when.
4 employees standing around talking and I had to wait for the one guy cleaning the table area to come back behind the counter to place my order. Seems since at least two of them had drive-through headsets on one of them could have taken the order, but I guess that would have disturbed their me time.
Atmosphere: 3
Food: 4
Service: 1
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