this is a horrible place to get deliverys from I've been craving food from there so I literally ordered 7 items they didn't have one of my items and decided themselfs to cancel my whole order for one item I work for doordash and I've worked in the industry for years and I know first hand that is not the right way to handle that situation it seems like the workers just didn't want to make my order I am beyond upset about this whole situation
YUSUF İŞ
They didn’t start the order placed on DoorDash until I arrived.
Atmosphere: 1
Food: 1
Service: 1
Lakeia Madison -Formerly Newkirk
As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here.
Atmosphere: 1
Food: 4
Service: 1
Lakeia Madison-Newkirk
As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here.
Atmosphere: 1
Food: 4
Service: 1
Lakeia Madison
As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here.
Bénïta C
Ran out of the cinnamon nuggets and would not make more.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cinnamon Sugar
Bé C
Ran out of the cinnamon nuggets and would not make more.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cinnamon Sugar
Jandali Realty
These guys are the best! Delicious 🥨🥨🥨
yi-ju Chen
The staff is very rude. When I stand in front of him he looks on the people behind me and said he can accept next order. He didn’t even look at me eve though I already stand in front of him . Finally when he accepted my order I told him I wanted two pretzel dogs and showed him my phone to redeem one free pretzel also point on the food waiting for him enter the item on the screen and wanted to telling him next item . When he look at him I thought he ready to let me tell him the next item. But when I tell him he starts to complain I should say at the beginning and very inpatient to start entering the order again. I believe staff who accept orders should ask customers if anything else they want to order before check out. Isn’t it the basic? Why should I be treated like this. Also, he didn’t even take the redeem coupon on the receipt. Even though I show it to him all the time. That is the worst experience for Auntie Anne’s in my life. I would never buy Auntie Anne’s food again in my life. If I can give him zero start I will.
Food: 3
L.A.P Coins
Super quick service! I got the big sized pretzel. The pretzels came out quite warm and seemed to be freshly made. Some people said they had to wait for their food to be made, but it was well stocked when I came. Pretzels had the right amount of salt so it wasn’t overwhelming. For my first time here I’m pleased. I have a small complaint which is that you are forced to tip the cashier. They should not force tipping on you especially for cashiers.
Best Lemonade in the mall. The customer service is great. The Cashier with green hair is the best always polite and makes sure my order is always correct. 10/10
Jack Furlong
Probably my favorite mall food in this location. Strictly for convenience reasons.
linda fessel
I used to like to get my pretzel bites here because the staff would make unsalted pretzel bites in about 8 to 10 minutes for me fresh. I can't have too much salt but I still like pretzel bites. They did this up until about a month ago. My last two experiences they said they can't make them. The last experience the person tried to say will not make them. It took me saying that they always used to make them for him to even try to offer. I feel like the customer service there has decreased in quality for sure.
Leslie Mathews
The staff is very helpful each time go
taria jordan
Need better customer service....workers were way too ghetto ...I ask how long for a pretzel she tried to ignore me the. The lady say oh shell have to wait till I fill up the front with an attitude..
this is a horrible place to get deliverys from I've been craving food from there so I literally ordered 7 items they didn't have one of my items and decided themselfs to cancel my whole order for one item I work for doordash and I've worked in the industry for years and I know first hand that is not the right way to handle that situation it seems like the workers just didn't want to make my order I am beyond upset about this whole situation
They didn’t start the order placed on DoorDash until I arrived.
Atmosphere: 1
Food: 1
Service: 1
As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here.
Atmosphere: 1
Food: 4
Service: 1
As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here.
Atmosphere: 1
Food: 4
Service: 1
As a mother of young adults, I understand that places like a pretzel shop are often run by young people. However, the young lady working here today definitely needs to find a job that is not customer-facing. Her attitude is completely off. She was rude and unapproachable, making the experience quite unpleasant. A friendly and welcoming demeanor is crucial in customer service roles, and unfortunately, that was missing here.
Ran out of the cinnamon nuggets and would not make more.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cinnamon Sugar
Ran out of the cinnamon nuggets and would not make more.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cinnamon Sugar
These guys are the best! Delicious 🥨🥨🥨
The staff is very rude. When I stand in front of him he looks on the people behind me and said he can accept next order. He didn’t even look at me eve though I already stand in front of him . Finally when he accepted my order I told him I wanted two pretzel dogs and showed him my phone to redeem one free pretzel also point on the food waiting for him enter the item on the screen and wanted to telling him next item . When he look at him I thought he ready to let me tell him the next item. But when I tell him he starts to complain I should say at the beginning and very inpatient to start entering the order again. I believe staff who accept orders should ask customers if anything else they want to order before check out. Isn’t it the basic? Why should I be treated like this. Also, he didn’t even take the redeem coupon on the receipt. Even though I show it to him all the time. That is the worst experience for Auntie Anne’s in my life. I would never buy Auntie Anne’s food again in my life. If I can give him zero start I will.
Food: 3
Super quick service! I got the big sized pretzel. The pretzels came out quite warm and seemed to be freshly made. Some people said they had to wait for their food to be made, but it was well stocked when I came. Pretzels had the right amount of salt so it wasn’t overwhelming. For my first time here I’m pleased. I have a small complaint which is that you are forced to tip the cashier. They should not force tipping on you especially for cashiers.
Restaurantji Recommends
Best Lemonade in the mall. The customer service is great. The Cashier with green hair is the best always polite and makes sure my order is always correct. 10/10
Probably my favorite mall food in this location. Strictly for convenience reasons.
I used to like to get my pretzel bites here because the staff would make unsalted pretzel bites in about 8 to 10 minutes for me fresh. I can't have too much salt but I still like pretzel bites. They did this up until about a month ago. My last two experiences they said they can't make them. The last experience the person tried to say will not make them. It took me saying that they always used to make them for him to even try to offer. I feel like the customer service there has decreased in quality for sure.
The staff is very helpful each time go
Need better customer service....workers were way too ghetto ...I ask how long for a pretzel she tried to ignore me the. The lady say oh shell have to wait till I fill up the front with an attitude..
Loading...