2 for 2 fails at this location. I ordered 2 sandwiches and was charged appropriately for the extra meat and egg. Ham, egg, swiss. I waited for number on receipt to be called, never happened. After 5 people who came in after me picked up their orders, I went to cashier to inquire about my order. The maker said he already made them and they were picked up. Not by me, they were not. Then total confusion. Had to repeat what each sandwich was to have on it, and then again while they were actually making them. Seriously. Then one maker questioned the extra meat. I was charged extra for the extra meat, right on the receipt she was holding. I made a suggestion that they use the receipt number to announce the order completion and they said they do not do that, they call out the sandwich. Well, obviously more than one customer can order ham and swiss which is how they called it out. They did make my order to perfection after much delay.
Atmosphere: 1
Food: 5
Service: 1
Omega Jah
Great bagels a little small but delicious
Atmosphere: 4
Food: 3
Service: 4
James Sorce
Had to work in and out of the place after waiting on a long line because I was told they only scramble their eggs with every picture in the place showing Fridays and on Google interesting too cuz it look good but I hate scrambled eggs
S Moore
Nothing like a garlic bagel w/veggie cream cheese. It's something about that combo for me. The bagels have that perfect crunch, not to mention a variety of cream cheese to choose from. Way back when they dulce de Leche cream cheese man was it good; they need to bring that back a least for the holiday. Stop by grab and grab you something.
Atmosphere: 4
Food: 4
Service: 4
Chris N
Best Bagels in Capital Region, the price is perfect for the Dozen Bagel bundle, bagels and a choice of cream cheese. The quality is UNMATCHED in the area. The only downer is there are far less locations then ten years ago. Their used to be locations in more towns and cities, so this location is pretty much the best in the capital region. Their bagels taste like bagels and have NO aftertaste they are all delicious the cream cheese is amazing the coffee is okay. It is now my main bagel place.
Atmosphere: 4
Food: 5
Service: 5
James Barchard
Received a survey and got 2 free bagels. Went to Wolf Road store and asked to have my free bagels toasted and with butter and jelly. Was told that my request was not in their business plan due to labor costs and when I asked if I could pay extra I was told no they don't do that. Well I now know where I will not be shopping for bagels moving forward. Have it their way or they won't serve you even when you are willing to pay the difference. Never again.
Atmosphere: 1
Food: 2
Service: 1
Gremlin King
Only complaint is requested bagel to be toasted with my order but was not. Otherwise service was quick, food tasted great, and quality was well worth the price. Website is very detailed and easy to navigate for allergens and desired style of food.
Pat G
I would be very surprised if this location had a manager with the way it is operated
Joe Sweeney
I ordered a poppy seed bagel with plain cream cheese. Halfway through I found something other than cream cheese in it. I took it back to the counter and prepared another bagel for me. However, by stomach has been upset all day. I have food sensitivities, and I'm likely having a reaction to whatever it was in the first one. Your staff should really take more care and pay more attention.
jaclyn blumenthal
I can’t say enough about how amazing their employees are and food! The whole team is so kind, welcoming and give exactly what I ask for (Emmy, Paeten (who writes little notes on my bags so I know it’s exactly what I want 😹), and Eve. Also If I want a cookie on a random day they let me know if they are hard or soft that day so I only get what I want. I have been to other Bruegger’s and their bagels were small and not nearly as good. They have a $9 special for a dozen bagels every Monday. Can’t beat that price! And the cherry on top, they are animal lovers and love looking at pictures of my foster kittens when there is no line behind me. (Animal lovers are always good people). I will always be a loyal customer!
Very tasty! We always order out, and breakfast is hot and fresh! We have never had a bad order, and we appreciate the managers attention to detail.
Sharnee Morales-Kelly
This place was filthy. Napkins tossed everywhere, tables covered in crumbs and food debris on top of the seats, all over the floors, and windowsills. Fingerprints all over the glass windows, the bathroom was atrocious and obviously had not been cleaned in weeks. The sink alone was filthy (gray film in the basin 🤮). Bagel alone was good. I ordered the avocado bacon and sun dried tomato egg white sandwich. The “sun dried tomato” spread tasted like pizza sauce. The avocado was unnaturally bright green. My daughter complained that her plain cream cheese (in her bagel) tasted weird. Will never return and would not recommend to anyone. I can’t believe the Dept of Health hasn’t cited this location. Husband enjoyed his breakfast sandwich with no complaint. Service was fast.
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Breakfast Sandwich
J
Awesome food and great staff!
Atmosphere: 5
Food: 5
Service: 5
john denniston
Just stopped by to grab a farmhouse sandwich on my way into work and when I went to pay, the man at the cash register thanked me for my service and paid for the sandwich. The staff has always been really friendly. It can get busy and I see them behind the counter cranking out everyone’s orders.
Atmosphere: 4
Food: 5
Service: 5
Taz Pannell
Food was disgusting and cold after made for the 2nd time, first time it was switched with ham and Swiss which is a serious health risk to those whom don't consume pork. Qas barely addressed when I needed a new sandwich and again they were disgusting, barely toasted, no butter, and no taste.
2 for 2 fails at this location. I ordered 2 sandwiches and was charged appropriately for the extra meat and egg. Ham, egg, swiss. I waited for number on receipt to be called, never happened. After 5 people who came in after me picked up their orders, I went to cashier to inquire about my order. The maker said he already made them and they were picked up. Not by me, they were not. Then total confusion. Had to repeat what each sandwich was to have on it, and then again while they were actually making them. Seriously. Then one maker questioned the extra meat. I was charged extra for the extra meat, right on the receipt she was holding. I made a suggestion that they use the receipt number to announce the order completion and they said they do not do that, they call out the sandwich. Well, obviously more than one customer can order ham and swiss which is how they called it out. They did make my order to perfection after much delay.
Atmosphere: 1
Food: 5
Service: 1
Great bagels a little small but delicious
Atmosphere: 4
Food: 3
Service: 4
Had to work in and out of the place after waiting on a long line because I was told they only scramble their eggs with every picture in the place showing Fridays and on Google interesting too cuz it look good but I hate scrambled eggs
Nothing like a garlic bagel w/veggie cream cheese. It's something about that combo for me. The bagels have that perfect crunch, not to mention a variety of cream cheese to choose from. Way back when they dulce de Leche cream cheese man was it good; they need to bring that back a least for the holiday. Stop by grab and grab you something.
Atmosphere: 4
Food: 4
Service: 4
Best Bagels in Capital Region, the price is perfect for the Dozen Bagel bundle, bagels and a choice of cream cheese. The quality is UNMATCHED in the area. The only downer is there are far less locations then ten years ago. Their used to be locations in more towns and cities, so this location is pretty much the best in the capital region. Their bagels taste like bagels and have NO aftertaste they are all delicious the cream cheese is amazing the coffee is okay. It is now my main bagel place.
Atmosphere: 4
Food: 5
Service: 5
Received a survey and got 2 free bagels. Went to Wolf Road store and asked to have my free bagels toasted and with butter and jelly. Was told that my request was not in their business plan due to labor costs and when I asked if I could pay extra I was told no they don't do that. Well I now know where I will not be shopping for bagels moving forward. Have it their way or they won't serve you even when you are willing to pay the difference. Never again.
Atmosphere: 1
Food: 2
Service: 1
Only complaint is requested bagel to be toasted with my order but was not. Otherwise service was quick, food tasted great, and quality was well worth the price. Website is very detailed and easy to navigate for allergens and desired style of food.
I would be very surprised if this location had a manager with the way it is operated
I ordered a poppy seed bagel with plain cream cheese. Halfway through I found something other than cream cheese in it. I took it back to the counter and prepared another bagel for me. However, by stomach has been upset all day. I have food sensitivities, and I'm likely having a reaction to whatever it was in the first one. Your staff should really take more care and pay more attention.
I can’t say enough about how amazing their employees are and food! The whole team is so kind, welcoming and give exactly what I ask for (Emmy, Paeten (who writes little notes on my bags so I know it’s exactly what I want 😹), and Eve. Also If I want a cookie on a random day they let me know if they are hard or soft that day so I only get what I want. I have been to other Bruegger’s and their bagels were small and not nearly as good. They have a $9 special for a dozen bagels every Monday. Can’t beat that price! And the cherry on top, they are animal lovers and love looking at pictures of my foster kittens when there is no line behind me. (Animal lovers are always good people). I will always be a loyal customer!
Restaurantji Recommends
Very tasty! We always order out, and breakfast is hot and fresh! We have never had a bad order, and we appreciate the managers attention to detail.
This place was filthy. Napkins tossed everywhere, tables covered in crumbs and food debris on top of the seats, all over the floors, and windowsills. Fingerprints all over the glass windows, the bathroom was atrocious and obviously had not been cleaned in weeks. The sink alone was filthy (gray film in the basin 🤮). Bagel alone was good. I ordered the avocado bacon and sun dried tomato egg white sandwich. The “sun dried tomato” spread tasted like pizza sauce. The avocado was unnaturally bright green. My daughter complained that her plain cream cheese (in her bagel) tasted weird. Will never return and would not recommend to anyone. I can’t believe the Dept of Health hasn’t cited this location. Husband enjoyed his breakfast sandwich with no complaint. Service was fast.
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Breakfast Sandwich
Awesome food and great staff!
Atmosphere: 5
Food: 5
Service: 5
Just stopped by to grab a farmhouse sandwich on my way into work and when I went to pay, the man at the cash register thanked me for my service and paid for the sandwich. The staff has always been really friendly. It can get busy and I see them behind the counter cranking out everyone’s orders.
Atmosphere: 4
Food: 5
Service: 5
Food was disgusting and cold after made for the 2nd time, first time it was switched with ham and Swiss which is a serious health risk to those whom don't consume pork. Qas barely addressed when I needed a new sandwich and again they were disgusting, barely toasted, no butter, and no taste.
Atmosphere: 1
Food: 1
Service: 1
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