Received a survey and got 2 free bagels. Went to Wolf Road store and asked to have my free bagels toasted and with butter and jelly. Was told that my request was not in their business plan due to labor costs and when I asked if I could pay extra I was told no they don't do that. Well I now know where I will not be shopping for bagels moving forward. Have it their way or they won't serve you even when you are willing to pay the difference. Never again.
Gremlin King
Only complaint is requested bagel to be toasted with my order but was not. Otherwise service was quick, food tasted great, and quality was well worth the price. Website is very detailed and easy to navigate for allergens and desired style of food.
Pat G
I would be very surprised if this location had a manager with the way it is operated
Joe Sweeney
I ordered a poppy seed bagel with plain cream cheese. Halfway through I found something other than cream cheese in it. I took it back to the counter and prepared another bagel for me. However, by stomach has been upset all day. I have food sensitivities, and I'm likely having a reaction to whatever it was in the first one. Your staff should really take more care and pay more attention.
jaclyn blumenthal
I can’t say enough about how amazing their employees are and food! The whole team is so kind, welcoming and give exactly what I ask for (Emmy, Paeten (who writes little notes on my bags so I know it’s exactly what I want 😹), and Eve. Also If I want a cookie on a random day they let me know if they are hard or soft that day so I only get what I want. I have been to other Bruegger’s and their bagels were small and not nearly as good. They have a $9 special for a dozen bagels every Monday. Can’t beat that price! And the cherry on top, they are animal lovers and love looking at pictures of my foster kittens when there is no line behind me. (Animal lovers are always good people). I will always be a loyal customer!
Jennifer S (Rare Rose Photography)
Very tasty! We always order out, and breakfast is hot and fresh! We have never had a bad order, and we appreciate the managers attention to detail.
Sharnee Morales-Kelly
This place was filthy. Napkins tossed everywhere, tables covered in crumbs and food debris on top of the seats, all over the floors, and windowsills. Fingerprints all over the glass windows, the bathroom was atrocious and obviously had not been cleaned in weeks. The sink alone was filthy (gray film in the basin 🤮). Bagel alone was good. I ordered the avocado bacon and sun dried tomato egg white sandwich. The “sun dried tomato” spread tasted like pizza sauce. The avocado was unnaturally bright green. My daughter complained that her plain cream cheese (in her bagel) tasted weird. Will never return and would not recommend to anyone. I can’t believe the Dept of Health hasn’t cited this location. Husband enjoyed his breakfast sandwich with no complaint. Service was fast.
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Breakfast Sandwich
J
Awesome food and great staff!
Atmosphere: 5
Food: 5
Service: 5
john denniston
Just stopped by to grab a farmhouse sandwich on my way into work and when I went to pay, the man at the cash register thanked me for my service and paid for the sandwich. The staff has always been really friendly. It can get busy and I see them behind the counter cranking out everyone’s orders.
Atmosphere: 4
Food: 5
Service: 5
Taz Pannell
Food was disgusting and cold after made for the 2nd time, first time it was switched with ham and Swiss which is a serious health risk to those whom don't consume pork. Qas barely addressed when I needed a new sandwich and again they were disgusting, barely toasted, no butter, and no taste.
I've been going here for years, and while the shop has changed over the years, my visit today was the worst ever. Doors to enter were filthy with handprints. Inside there were only booths, no tables (but a big empty space in the middle of the restaurant), and most were dirty. Cashier was not especially welcoming. Our order was incorrect (ordered Leonardo w/ sesame bagle and a plain bagel w/cream cheese, but they swapped the bagels) but we waited so long for the order, we didn't want to bother asking for a correction. Will think twice before ever coming back!
Atmosphere: 2
Food: 2
Service: 2
Charlie Sgroi
Just had a very bad experience with management and workers. Manager set the tone for a terrible visit. Cold coffee, empty half and half and told It was my fault.Finally I just left with my bagel and no coffee. Paid 7.00 for a buttered toasted bagel and cold coffee which I left with them. All the while the manager was rude and I never heard Amy apologies. How can I get my money back?
Atmosphere: 1
Food: 4
Service: 1
عبدالله العماش
An upscale restaurant with a great location, multiple parking lots in the complex, delicious and delicious food, and a good reception from the lady when delivering orders
Atmosphere: 5
Food: 5
Service: 5
Brittany Fiske
I may not care too much for their coffee. But the bagels and everything else is *chefs kiss*
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Honey Walnut Cream Cheese
Received a survey and got 2 free bagels. Went to Wolf Road store and asked to have my free bagels toasted and with butter and jelly. Was told that my request was not in their business plan due to labor costs and when I asked if I could pay extra I was told no they don't do that. Well I now know where I will not be shopping for bagels moving forward. Have it their way or they won't serve you even when you are willing to pay the difference. Never again.
Only complaint is requested bagel to be toasted with my order but was not. Otherwise service was quick, food tasted great, and quality was well worth the price. Website is very detailed and easy to navigate for allergens and desired style of food.
I would be very surprised if this location had a manager with the way it is operated
I ordered a poppy seed bagel with plain cream cheese. Halfway through I found something other than cream cheese in it. I took it back to the counter and prepared another bagel for me. However, by stomach has been upset all day. I have food sensitivities, and I'm likely having a reaction to whatever it was in the first one. Your staff should really take more care and pay more attention.
I can’t say enough about how amazing their employees are and food! The whole team is so kind, welcoming and give exactly what I ask for (Emmy, Paeten (who writes little notes on my bags so I know it’s exactly what I want 😹), and Eve. Also If I want a cookie on a random day they let me know if they are hard or soft that day so I only get what I want. I have been to other Bruegger’s and their bagels were small and not nearly as good. They have a $9 special for a dozen bagels every Monday. Can’t beat that price! And the cherry on top, they are animal lovers and love looking at pictures of my foster kittens when there is no line behind me. (Animal lovers are always good people). I will always be a loyal customer!
Very tasty! We always order out, and breakfast is hot and fresh! We have never had a bad order, and we appreciate the managers attention to detail.
This place was filthy. Napkins tossed everywhere, tables covered in crumbs and food debris on top of the seats, all over the floors, and windowsills. Fingerprints all over the glass windows, the bathroom was atrocious and obviously had not been cleaned in weeks. The sink alone was filthy (gray film in the basin 🤮). Bagel alone was good. I ordered the avocado bacon and sun dried tomato egg white sandwich. The “sun dried tomato” spread tasted like pizza sauce. The avocado was unnaturally bright green. My daughter complained that her plain cream cheese (in her bagel) tasted weird. Will never return and would not recommend to anyone. I can’t believe the Dept of Health hasn’t cited this location. Husband enjoyed his breakfast sandwich with no complaint. Service was fast.
Atmosphere: 1
Food: 2
Service: 4
Recommended dishes: Breakfast Sandwich
Awesome food and great staff!
Atmosphere: 5
Food: 5
Service: 5
Just stopped by to grab a farmhouse sandwich on my way into work and when I went to pay, the man at the cash register thanked me for my service and paid for the sandwich. The staff has always been really friendly. It can get busy and I see them behind the counter cranking out everyone’s orders.
Atmosphere: 4
Food: 5
Service: 5
Food was disgusting and cold after made for the 2nd time, first time it was switched with ham and Swiss which is a serious health risk to those whom don't consume pork. Qas barely addressed when I needed a new sandwich and again they were disgusting, barely toasted, no butter, and no taste.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I've been going here for years, and while the shop has changed over the years, my visit today was the worst ever. Doors to enter were filthy with handprints. Inside there were only booths, no tables (but a big empty space in the middle of the restaurant), and most were dirty. Cashier was not especially welcoming. Our order was incorrect (ordered Leonardo w/ sesame bagle and a plain bagel w/cream cheese, but they swapped the bagels) but we waited so long for the order, we didn't want to bother asking for a correction. Will think twice before ever coming back!
Atmosphere: 2
Food: 2
Service: 2
Just had a very bad experience with management and workers. Manager set the tone for a terrible visit. Cold coffee, empty half and half and told It was my fault.Finally I just left with my bagel and no coffee. Paid 7.00 for a buttered toasted bagel and cold coffee which I left with them. All the while the manager was rude and I never heard Amy apologies. How can I get my money back?
Atmosphere: 1
Food: 4
Service: 1
An upscale restaurant with a great location, multiple parking lots in the complex, delicious and delicious food, and a good reception from the lady when delivering orders
Atmosphere: 5
Food: 5
Service: 5
I may not care too much for their coffee. But the bagels and everything else is *chefs kiss*
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel with Honey Walnut Cream Cheese
Great bagels and sandwiches.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich, Smoked Salmon
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