Cajun Cafe
1 Crossgates Mall Rd B222, Albany
(518) 456-4592
Recent Reviews
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The food was amazing. The flavor melted in mu mouth and the workers there are kind and patient
Atmosphere: 5
Food: 5
Service: 5
Extremely disappointing and unsafe experience.
I’ve visited this establishment several times in the past without issue, but this most recent visit on 8/4 was unacceptable. As my friend and I approached the food court to browse, we were pressured by a staff member to get in line before we even had a chance to decide what we wanted after taking a sample.
I ended up paying nearly $11 for a chicken and rice meal with a fountain drink. The rice was completely flavorless, and the drink contained strange black particles at the bottom. I tried to overlook it until I then discovered a chunk of metal cooked into my chicken. We also found small pieces of paper in both of our meals.
I brought this to the attention of the woman at the front who gave us the samples and said I needed a refund. She seemed genuinely shocked and directed me to the register. However, the man at the register (possibly the owner) was extremely dismissive and rude. He took the food, scurried to give me $7 back in cash, and claimed the leftover $3 that I wasn’t refunded for was for the drink, which he said was “fine” and that my meal was only $6.99. There was no apology, no acknowledgment of how serious the issue was, and no accountability. It seemed as if he didn’t want to make the customers in line turn away from buying their meals.
Food safety should never be compromised. I think this whole situation was extremely unacceptable and unprofessional. It’s clear the reputation of this business is more important than the customers satisfaction and safety. If I could give this place 0 zero stars for this experience alone I would.
Atmosphere: 1
Food: 1
Service: 1
Seeing all the low reviews honestly surprises me. Haven't had any problems over here, and I eat here somewhat regularly. Food is always delicious, portions are good, and it's honestly the only place that ACTUALLY means spicy when they say spicy haha. Staff is quick and efficient, never had any sort of rudeness from them. The sampling can be rather aggressive, but to be honest, they have great food to prove it. Honestly probably the best 15 bucks I can spend on lunch in the entire mall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Orange Chicken
Delicious food, and great portions for $6.99.
Atmosphere: 5
Food: 5
Service: 5
The reviews baffle me. Food is always good and the price is so cheap. Can't complain.
Atmosphere: 4
Food: 5
Service: 4
Good place
Atmosphere: 5
Food: 5
Service: 5
“You can’t beat 2 proteins and 2 sides for $6.99… except there is an identical place called china max 25 feet away with faster service, same food, and better portions.
Atmosphere: 2
Food: 2
Service: 1
Food is good but with all the customers they try to get to purchase in the mall you’d think the plates would be bigger. This is the smallest portion I’ve ever received at a Chinese food court place. 😕😕😕 This is supposed to be a 2 meats/2 sides.
I ordered this a few days ago on DoorDash and I’ve been sick ever since my stomach is a mess I’ve thrown up and I have very bad diarrhea I went to urgent care and was told I have symptoms that are similar to food poisoning I will never eat here again
Food: 1
Rude server, the fried fish had too much tasteless breading, staff arguing about rotating tables
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Meat okay, rice awful. Service was weird.
Atmosphere: 3
Food: 3
Service: 3
Best food in the mall but their system of taking orders , making the food , and especially trying to pay could be better. Sometimes it takes forever to just pay.
Atmosphere: 5
Food: 5
Service: 3
Food was tasting great until ?? until the bug
Atmosphere: 4
Food: 1
Service: 5
i go here every week im addicted
Atmosphere: 5
Food: 5
Service: 5
Doordashed and they gave me a eggroll instead of wontons that i payed for now they are not answering the phone and Food not as good as the other chinese accross from it
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