Charleys Cheesesteaks

Worst Teriyaki Chicken Sandwich I’ve ever had.

Atmosphere: 1

Food: 1

Service: 1

Best charleys I've been to across three states

Food: 5

Service: 5

LOVE THIS RESTAURANT WAS HERE ON 11/22/25 & THE FOODS ARE DELICIOUS.. MY FIANCE PUT ME ON THIS SPOT RIGHT IN CROSSGATES MALL FOOD COURT! WE ALWAYS BE GETTING THE BBQ BONE & TERIYAKI WINGS, THE LOADED FRIES TOPPED WITH CHEESE AND BACON.. 🤤🤤🤤🤤🤤 THE MOZZARELLA STICKS ARE UMM YUMMY & I USUALLY EAT THEM PLAIN BECAUSE I USUALLY DON'T LIKE THE MERANADE SAUCE FOR THEM, BUT CHARLEY'S MERANADE SAUCE IS MY FAVORITE AND I CAN EAT MY STICKS WITH IT!!!! YOU WONT BE DISAPPOINTED IF YOU TRY THERE FOODS!!!! YOUR IN FOR A TREAT🙏🙏🙏🙏THE STRAWBERRY LEMONADE WITH THE REAL FRUIT IN THE BOTTOM IS DELICIOUS 🤤

Atmosphere: 5

Food: 5

Service: 5

Terrible service. One of our Philly Sandwichs was completely missing meat on one side. Brought it to their attention and they argued that thats how its supposed to be. Refused to remake the sandwich and then thru our refund on the counter at us. It was WILD. I understand ppl have bad days but this was not acceptable on any level. Shame because I truly like their sandwiches but that's the last time I will be ordering from their business. $17 for a meal and the sandwich was missing half the meet🤦‍♀️🤦‍♀️

Atmosphere: 1

Food: 1

Service: 1

I got my 18$ sandwich and noticed there was literally no meat on half the sandwich l asked for them to fix it and manager shouts just refund it. I told them I just wanted the food and was refused instead. Will not be eating here again

Atmosphere: 1

Food: 1

Service: 1

Everytime I order fries with cheese they always ALWAYS forget the cheese. The sandwiches tastes like pure salt not like the ordered flavors. Terrible service and quality

Atmosphere: 1

Food: 1

Service: 1

Let’s start by saying it your looking for a place to eat that is sanitary DO NOT GO HERE! The staffed acted as if I was completely out of my mind for asking for my food to be covered up, I understand that dining in they may not always be accustomed to covering up food, but Covid is still an issue just because it’s not a big issue as before Covid procedures still need to be followed dealing with food. Also every staff member had a very nasty attitude as if what I was bothering them by placing an order. Hopefully some training can be done to ensure food safety measures are followed.

Atmosphere: 1

Food: 1

Service: 1

Straightforward establishment. The OG cheesesteak is always phenomenal. Not sure why the location is for Albany but I’ve only had this food on Fort Drum.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Watermelon Strawberry Lemonade, Philly Cheesesteak Combo, Old School Cheesesteak

Same franchise restaurants..Exactly same menu comparison.1st photo from Queens Center in Rego Park, NY ..2nd photo from Crossgates Mall in Albany, NY..Choice is yours..period...I think 1st sandwich was made with 2 hands, 2nd sandwich made with 2 feet..

Atmosphere: 2

Food: 1

Service: 1

Extremely disappointed.The meat tasted very bad.On the other hand, the service was of very good quality.

Food was disgusting, highly don’t recommend. If I could rate a -5 I would!!!

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Bacon Cheese Fries

The best customer service in the Crossgates Food Court!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Fries

Located inside the mall. The Philly cheesesteak was ok the chicken tenders were a weird texture. Fries were good.

Atmosphere: 3

Food: 2

Service: 5

Food was delicious its been a while since I ate here bacon cheese frys are to die for.

No more turkey cheddar melts!!