Charleys Cheesesteaks

Everytime I order fries with cheese they always ALWAYS forget the cheese. The sandwiches tastes like pure salt not like the ordered flavors. Terrible service and quality

Atmosphere: 1

Food: 1

Service: 1

Let’s start by saying it your looking for a place to eat that is sanitary DO NOT GO HERE! The staffed acted as if I was completely out of my mind for asking for my food to be covered up, I understand that dining in they may not always be accustomed to covering up food, but Covid is still an issue just because it’s not a big issue as before Covid procedures still need to be followed dealing with food. Also every staff member had a very nasty attitude as if what I was bothering them by placing an order. Hopefully some training can be done to ensure food safety measures are followed.

Atmosphere: 1

Food: 1

Service: 1

Straightforward establishment. The OG cheesesteak is always phenomenal. Not sure why the location is for Albany but I’ve only had this food on Fort Drum.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Watermelon Strawberry Lemonade, Philly Cheesesteak Combo, Old School Cheesesteak

Same franchise restaurants..Exactly same menu comparison.1st photo from Queens Center in Rego Park, NY ..2nd photo from Crossgates Mall in Albany, NY..Choice is yours..period...I think 1st sandwich was made with 2 hands, 2nd sandwich made with 2 feet..

Atmosphere: 2

Food: 1

Service: 1

Extremely disappointed.The meat tasted very bad.On the other hand, the service was of very good quality.

Food was disgusting, highly don’t recommend. If I could rate a -5 I would!!!

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Bacon Cheese Fries

The best customer service in the Crossgates Food Court!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Fries

Located inside the mall. The Philly cheesesteak was ok the chicken tenders were a weird texture. Fries were good.

Atmosphere: 3

Food: 2

Service: 5

Food was delicious its been a while since I ate here bacon cheese frys are to die for.

No more turkey cheddar melts!!

Even though this one is in the mall it still was om point! Great service and the food was good.

Atmosphere: 5

Food: 5

Service: 5

Very good!

Parking: Crossgates Mall. Plenty of parking!

There ultimate fries are the best!Amazing variety of lemonade, my personal favorite is peach.They have good sandwiches. The hygiene can be better and the service can be quicker!!

Cool for a quick snack.. Comes out fast.

I absolutely adore everyone who works there. I work in the mall and I can honestly say that if anyone says they're rude... they're lying. If anyone said they're slow...they were probably busy. And if anyone said they messed up their order...the customer probably wasn't specific enough. The menu is straight forward enough for the average person.