I ordered a chicken quesadilla, but whoever prepared it used rice instead of cheese.
Food: 1
le
honestly hate writing bad reviews but my experience was incredibly bad. i placed a mobile order TEN minutes before i arrived at the store. i wanted to just go in and go out, i was in a rush because i had a bus to NYC to catch. i didn’t know how long the chipotle line would be because i dont really go to this location, i always go to the latham one
but i went in, the line was pretty long. so i went to the cashier and i told her i had a mobile order for kirby, they had it behind the counter. there was a girl in the mobile order section (like where she assembles the food) i told her i had a order for kirby, she says okay & starts doing other stuff, she comes back , asks me again what the name is. i said “kirby” and she says “yes i know but whats the name” and i tell her AGAIN “its under KIRBY” she says okay, and starts making other food. at this point i’m getting irritated because this whole interaction is making me late.
my mom comes in because she was wondering why im taking so long for a simple mobile order thats right infront of her to pass to me. my mom sees that shes just making OTHER mobile orders, even though mine is already made and just waiting to be passed to me. so she grabs the bag herself behind the counter and we leave to try to catch my bus, which i then ended up missing. i had to pay $50 for another bus ticket because of this interaction. This happened on Wednesday, I ALSO requested for extra everything & even paid for guac and the bowl was so extremely disappointing.
there was barely any rice, everything tasted unseasoned. the sour cream was chunky, the guac tasted old, and barely gave me any cheese. the food was also just overall extremely cold too. and i was overall just upset with the whole order. i spent $25 for nothing
Atmosphere: 2
Food: 1
Service: 1
C C
I don’t usually write Google reviews, but I just can’t help myself here. I have ordered from this location mutable times via DoorDash and my order has never been correct. Recently I ordered a salad and they forgot the lettuce. Let me repeat that…….the lettuce. And if you’re a chipotle salad lover and order your salad from this location through a food delivery app, be prepared to eat it dry because they will always forget to include the salad dressing.
Wanda L.
The food was good! The young man preparing our order communicated well; however he was sloppy and untidy! No one bothered to clean up the order station! I won't go back to that particular Chipotle!
Atmosphere: 1
Food: 4
Service: 3
Sivad Davis
Great food. The service can be a tad slow if your in a rush as I am most times. To be fair it's due to the associate preparing a customer's order. Other than that it's a go2 4me. I'm omw now frfr.
Atmosphere: 5
Food: 5
Service: 4
Serefa Lennon Rose
I walked into Chipotle to grab some food after a long day, and I was pleasantly surprised by the exceptional customer service I received. As someone who works in the medical field, my days can be stressful, but from the moment I walked in, Latrell greeted me with the biggest smile. He was polite, courteous, and incredibly friendly. His positive energy truly made my evening. Thank you, Latrell — your kindness and professionalism didn’t go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
Evan Schachne
The food there is not to the standard that every other Chipotle has met that I have been to. It is not good I don't know how else to explain it just if I order my favorite thing I'm not going to like it. The place has always messy and unclean and in disarray. The people there are beyond mean. To go beyond not caring about the customers. They seem to act and perform with the intent of causing as much suffering as possible and to make everybody feel as rotten as possible. I have seen physical fights nearly break out between the staff members and the customers, and I have felt the worst I've ever felt at a restaurant in my life in there. It seems as though it is not uncommon for people to enter and then leave without having received any food. If possible, avoid this specific location. These are not simply bad employees.. these are questionably evil individuals.
Atmosphere: 1
Food: 1
Service: 1
Jesse Golding
Food is consistently good, affordable and filling.
Samantha Barrett
Do not order during regular meal times, especially online. They will stack up orders and let anyone take anything, often getting food lost/stolen. They also get so backed up with online orders you will never get your food in the same hour the pickup estimate is given.
Dez Rose
While ordering delivery from this location, there have been multiple instances where an item was incorrect or was just missing entirely.
From the numerous times I’ve visited in person, the staff do not appear attentive and they do not ensure that the customer receives all the items they’ve ordered.
The food has been adequate but I think hiring a new set of employees may be needed.
I ordered a chicken quesadilla, but whoever prepared it used rice instead of cheese.
Food: 1
honestly hate writing bad reviews but my experience was incredibly bad. i placed a mobile order TEN minutes before i arrived at the store. i wanted to just go in and go out, i was in a rush because i had a bus to NYC to catch. i didn’t know how long the chipotle line would be because i dont really go to this location, i always go to the latham one
but i went in, the line was pretty long. so i went to the cashier and i told her i had a mobile order for kirby, they had it behind the counter. there was a girl in the mobile order section (like where she assembles the food) i told her i had a order for kirby, she says okay & starts doing other stuff, she comes back , asks me again what the name is. i said “kirby” and she says “yes i know but whats the name” and i tell her AGAIN “its under KIRBY” she says okay, and starts making other food. at this point i’m getting irritated because this whole interaction is making me late.
my mom comes in because she was wondering why im taking so long for a simple mobile order thats right infront of her to pass to me. my mom sees that shes just making OTHER mobile orders, even though mine is already made and just waiting to be passed to me. so she grabs the bag herself behind the counter and we leave to try to catch my bus, which i then ended up missing. i had to pay $50 for another bus ticket because of this interaction. This happened on Wednesday, I ALSO requested for extra everything & even paid for guac and the bowl was so extremely disappointing.
there was barely any rice, everything tasted unseasoned. the sour cream was chunky, the guac tasted old, and barely gave me any cheese. the food was also just overall extremely cold too. and i was overall just upset with the whole order. i spent $25 for nothing
Atmosphere: 2
Food: 1
Service: 1
I don’t usually write Google reviews, but I just can’t help myself here. I have ordered from this location mutable times via DoorDash and my order has never been correct. Recently I ordered a salad and they forgot the lettuce. Let me repeat that…….the lettuce. And if you’re a chipotle salad lover and order your salad from this location through a food delivery app, be prepared to eat it dry because they will always forget to include the salad dressing.
The food was good! The young man preparing our order communicated well; however he was sloppy and untidy! No one bothered to clean up the order station! I won't go back to that particular Chipotle!
Atmosphere: 1
Food: 4
Service: 3
Great food. The service can be a tad slow if your in a rush as I am most times. To be fair it's due to the associate preparing a customer's order. Other than that it's a go2 4me. I'm omw now frfr.
Atmosphere: 5
Food: 5
Service: 4
I walked into Chipotle to grab some food after a long day, and I was pleasantly surprised by the exceptional customer service I received. As someone who works in the medical field, my days can be stressful, but from the moment I walked in, Latrell greeted me with the biggest smile. He was polite, courteous, and incredibly friendly. His positive energy truly made my evening. Thank you, Latrell — your kindness and professionalism didn’t go unnoticed!
Atmosphere: 5
Food: 5
Service: 5
The food there is not to the standard that every other Chipotle has met that I have been to. It is not good I don't know how else to explain it just if I order my favorite thing I'm not going to like it. The place has always messy and unclean and in disarray. The people there are beyond mean. To go beyond not caring about the customers. They seem to act and perform with the intent of causing as much suffering as possible and to make everybody feel as rotten as possible. I have seen physical fights nearly break out between the staff members and the customers, and I have felt the worst I've ever felt at a restaurant in my life in there. It seems as though it is not uncommon for people to enter and then leave without having received any food. If possible, avoid this specific location. These are not simply bad employees.. these are questionably evil individuals.
Atmosphere: 1
Food: 1
Service: 1
Food is consistently good, affordable and filling.
Do not order during regular meal times, especially online. They will stack up orders and let anyone take anything, often getting food lost/stolen. They also get so backed up with online orders you will never get your food in the same hour the pickup estimate is given.
While ordering delivery from this location, there have been multiple instances where an item was incorrect or was just missing entirely.
From the numerous times I’ve visited in person, the staff do not appear attentive and they do not ensure that the customer receives all the items they’ve ordered.
The food has been adequate but I think hiring a new set of employees may be needed.
Restaurantji Recommends
I ordered from DoorDash and I have an allergy to corn I didn’t ask for corn In my food they added corn and they refuses to give me a refun.
The AI answering all the calls sucks. I just need to.talm
Its Chipotle. Its better than other fast food, but it is still fast. Young staff of college students are artists at wrapping burritos.
Great and clean place with music
Great, clean food.
Atmosphere: 4
Food: 5
Service: 5
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