My kids always love a fresh Cinnabon so we stop. We got two and when he opened the box there wasn't that much frosting. So I went back and asked if we could have a little more he said " we charge for that". Well there wasn't much to begin with. Well it melted. Thanks for being so nice and helpful to the person paying you salary. We will not be back for what we paid whats a little extra frosting. Also doesn't help you wearing gloves if you touching your phone and everything while making food.
Atmosphere: 1
Food: 1
Service: 1
Javed
Great easy to access location and great staff. Buns are always fresh and the staff is always eager to cater to any needs whenever possible. If you’re in the city definitely try it out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon, Mocha Chillatta, Bonbites Cinnapacks, Center of the Roll
Zeeshan Emanuel
I usually love Cinnabon and really look forward to it as an amazing treat. However, the cashier who helped us—a middle-aged brown man—was very disrespectful and threw the box towards us on the counter twice. When we told him that his behavior was rude and that he was displaying terrible customer service, he just stood there, smiling. The 6-pack we purchased was definitely not fresh; it tasted days old. For the amount of money we spent, I expect fresh products, not leftovers from previous days. I am never going back to this place.
Atmosphere: 2
Food: 2
Service: 1
Kezia Nishat
Very bad customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll
Calah Shultis
I have to say I’m a little disappointed in my visit to the Cinnabon in Crossgates mall. I’ve grew up loving being able to go to the local mall after Christmas especially because it meant we got to enjoy a fresh Cinnabon roll. This particular location during this particular visited was pretty subpar. The gentleman at the counter was friendly however the mini Cinnabons I received were extremely hard, not fresh at all… not even close. Was charged extra for a little container of frosting that I didn’t ask for (did not notice until later when I looked at the receipt). I will say the lemonade was very refreshing and tasted very fresh… that was about the only thing that was worth the $ on this trip.
Atmosphere: 3
Food: 3
Service: 3
Dane Kessler
Stuck on there phones, Very rude, Not speaking or smiling. Miserable mood. Old and I mean old crusty food. Did not heat up the cinnamon rolls.Disgusting I spend 10$ & put it all in the trash.Didn’t even say have a nice day ?Negative 10 stars I will never ever spend my money here again. The other one & the company in Springfield mall always fresh, they give you an extra bag if you get more then 3. The New York poor poor poor just give up & stopping working if you don’t want to deliver proper food.Again Disgusting ?
Atmosphere: 1
Food: 1
Service: 1
Nicholas Milano
Charging for water is atrocious
Daniel Conlon
Great food
Atmosphere: 5
Food: 5
Service: 5
Dave Dewitt
I have not been to a cinnabon since probably 2002 or so when I was in the service in Okinawa, but they are just as good 20 years later!! I highly recommend the cookie cinnabon bites! That might not be the exact title but that's enough to help locate them, lol
Kat
I just finished watching Better Call Saul and realized that I have never had a Cinnabon! Lucky for me, I live in Guilderland and could get one at Crossgates Mall. The store was very clean, well stocked, and organized. The man who waited on me was delightful! The Cinnabon was fresh from the oven and everything that I was hoping it would be! So many delicious layers….heavenly cinnamon essences…. and cream cheese frosting!
Made with margarine and not butter, shame on you Cinnabon!!!
Fraggel OfTheWastes
This is probably one of my favorite cinnabons that I've been to in the capital or any region. I fully appreciate being given a mall workers discount without ever having to ask for one. The employees who work at this branch are engaging and attentive. They knew that I worked at Spirit Halloween across the way from them and treated me like family.
Atmosphere: 5
Food: 5
Service: 5
Frags Thom
This is probably one of my favorite cinnabons that I've been to in the capital or any region. I fully appreciate being given a mall workers discount without ever having to ask for one. The employees who work at this branch are engaging and attentive. They knew that I worked at Spirit Halloween across the way from them and treated me like family.
Dylan Bean
One star not for food, but because they are illegally selling tap water for 75¢
My kids always love a fresh Cinnabon so we stop. We got two and when he opened the box there wasn't that much frosting. So I went back and asked if we could have a little more he said " we charge for that". Well there wasn't much to begin with. Well it melted. Thanks for being so nice and helpful to the person paying you salary. We will not be back for what we paid whats a little extra frosting. Also doesn't help you wearing gloves if you touching your phone and everything while making food.
Atmosphere: 1
Food: 1
Service: 1
Great easy to access location and great staff.
Buns are always fresh and the staff is always eager to cater to any needs whenever possible.
If you’re in the city definitely try it out
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Minibon, Mocha Chillatta, Bonbites Cinnapacks, Center of the Roll
I usually love Cinnabon and really look forward to it as an amazing treat. However, the cashier who helped us—a middle-aged brown man—was very disrespectful and threw the box towards us on the counter twice. When we told him that his behavior was rude and that he was displaying terrible customer service, he just stood there, smiling. The 6-pack we purchased was definitely not fresh; it tasted days old. For the amount of money we spent, I expect fresh products, not leftovers from previous days. I am never going back to this place.
Atmosphere: 2
Food: 2
Service: 1
Very bad customer service
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Roll
I have to say I’m a little disappointed in my visit to the Cinnabon in Crossgates mall. I’ve grew up loving being able to go to the local mall after Christmas especially because it meant we got to enjoy a fresh Cinnabon roll. This particular location during this particular visited was pretty subpar. The gentleman at the counter was friendly however the mini Cinnabons I received were extremely hard, not fresh at all… not even close. Was charged extra for a little container of frosting that I didn’t ask for (did not notice until later when I looked at the receipt). I will say the lemonade was very refreshing and tasted very fresh… that was about the only thing that was worth the $ on this trip.
Atmosphere: 3
Food: 3
Service: 3
Stuck on there phones, Very rude, Not speaking or smiling. Miserable mood. Old and I mean old crusty food. Did not heat up the cinnamon rolls.Disgusting I spend 10$ & put it all in the trash.Didn’t even say have a nice day ?Negative 10 stars I will never ever spend my money here again. The other one & the company in Springfield mall always fresh, they give you an extra bag if you get more then 3. The New York poor poor poor just give up & stopping working if you don’t want to deliver proper food.Again Disgusting ?
Atmosphere: 1
Food: 1
Service: 1
Charging for water is atrocious
Great food
Atmosphere: 5
Food: 5
Service: 5
I have not been to a cinnabon since probably 2002 or so when I was in the service in Okinawa, but they are just as good 20 years later!! I highly recommend the cookie cinnabon bites! That might not be the exact title but that's enough to help locate them, lol
I just finished watching Better Call Saul and realized that I have never had a Cinnabon! Lucky for me, I live in Guilderland and could get one at Crossgates Mall. The store was very clean, well stocked, and organized. The man who waited on me was delightful! The Cinnabon was fresh from the oven and everything that I was hoping it would be! So many delicious layers….heavenly cinnamon essences…. and cream cheese frosting!
Restaurantji Recommends
Made with margarine and not butter, shame on you Cinnabon!!!
This is probably one of my favorite cinnabons that I've been to in the capital or any region. I fully appreciate being given a mall workers discount without ever having to ask for one. The employees who work at this branch are engaging and attentive. They knew that I worked at Spirit Halloween across the way from them and treated me like family.
Atmosphere: 5
Food: 5
Service: 5
This is probably one of my favorite cinnabons that I've been to in the capital or any region. I fully appreciate being given a mall workers discount without ever having to ask for one. The employees who work at this branch are engaging and attentive. They knew that I worked at Spirit Halloween across the way from them and treated me like family.
One star not for food, but because they are illegally selling tap water for 75¢
Unprofessional staff
Loading...