Dave & Buster's Albany

They ignored our reservation. But they found a table after I showed them a picture of it on my phone. Service at the table was terrible. Waiting all the time. Food was OK at best. We bought the food and game package. The games were fun. Next time eat separate place and then go to the game room.

Waitress was inattentive to table, sat for over 20 minutes before she had come over for drink order, said she would be back soon, and waited another 10 minutes for her to return. Would have been nice to know that wings would come out quicker than everyone else's meals, and offered GPT fries, but did not know the upcharge fee. Overall poor service. Had to wait for her to come near to ask for refills, and then she gave the wrong drinks.

We arrived just be forever 12 noon. Took us 15 minutes to be officially acknowledged. We were looked at, firestorm eye contact was made and we were at a table but ignored until a nice waiter acknowledged us and apologized. Our server was pretty bad. We had to seek her out anytime we needed anything ie water. Not a single dirty item was ever removed from the table. Only time she cared about us was the 3 times she asked us to pay out bill obviously still enjoying our time. We spend on average about 400 each visits between food and games l and this will be the last. E last visits were pretty much the same. The manager in the red shirt and Khao pants today's needs to treat his customers better. Took 45 minutes for a member of your staff to find you today I would have loved to discuss this with you vs this public post but if you dont care about your restaurant and reputation neither will I. We did like the new games only reason for stars.

Updated to 1 star due to the corporate office blaming me for not talking to the manger on duty. Clearly states that I tried for 4t minutes and was ignored. Not only are the rude and uncaring at the store level, their customer service team at corporate doesn't even read the complaints after they ask you to reach out.

Atmosphere: 1

Food: 2

Service: 1

This is the worst dave and busters I’ve ever been to. I loaded up my card with 70 dollars worth of chips to play. I should’ve walked around the place before I spent my money. Pretty much every machine was errored out or it would claim to be working and then eat my chips. I probably got about 10 bucks out of the 70 worth of actually playing functioning games. I want a refund or at least all the chips reimbursed that I lost

Went on black friday and they had a deal games were half price. GREAT right, NO not at all. Lot of games didn't work when you tap your card but still took the credits off or just weren't running at all. Spoke with someone about getting charged and being able to play and they couldn't do anything. Spent 150$ on lunch and games for 3 people and it was very disappointing and frustrating.

Food: 3

Over priced and cant explain their meal and game packages very well when they split the bill up. Got two 19.99 and one 59.99 meal and game plays. Should be $100 before tax but came out to $130? The math don't add up. Won't be going back!

Atmosphere: 2

Food: 2

Service: 1

Everything was good except for the Asian woman in the prize room. If you don't like your job, quit and find a new one. You don't have to be grumoy to kids because you are miserable.

Atmosphere: 5

Food: 5

Service: 1

Took the family out for a night of fun. The games themselves were great. One had one minor issue but was fixed fairly quickly. I was a little disappointed in the food. For the amount it cost you didn't seem to get as much food compare to any other restaurant. I'd recommend eating somewhere else before eating there.

Dave & Buster's is an extremely fun place! The arcade games are very enjoyable and it's easy to understand how to play them. They have a good selection of prizes as well! The service really was the icing on the cake though! The waiter was very fun, jolly, polite, and funny! I would definitely go here for a birthday or just as a fun outing with friends.

Atmosphere: 4

Food: 3

Service: 5

New games inside and clean floors staff was friendly

Atmosphere: 5

Food: 5

Service: 5

I use to bring my grown up children back in the days so it’s been a while since I been here, but are grandson wanted to come for his 4 birthday and let me tell you it was so much fun!! he was so happy!! Service was amazing!! We had 2 wonderful servers Thomas and Ian and we wanted to Thank them so much for the wonderful hospitality! They were very friendly attentive! We definitely need more people like Thomas in this place!!!! Ty 🫶🏼 we appreciate you.

Atmosphere: 5

Food: 4

Service: 5

Not open late enough

Food was a 2, if I had known before hand I would had just gone for the entertainment. That is a fly on my fries . They asked if I wanted new ones or just a refund... Of course I did not want new ones, but really all you did was refund was 5$ off for the fries and didn't think I wasn't going to write a horrible review! My daughter ordered the salmon in the picture totally looks bigger than what she got, sometimes I really think restaurants try mom's that bring just kids with them SMH, just because it's a kid doesn't me you give them a smaller serving size. The Philly cheese steak should not have the would steak in it for the tiny sliver that was on trying to hide that under the mushrooms SMH. Never got asked how our food was once, it was cold, never asked about refills, oh except my cocktail that the manager slickly asked me if I wanted right after 7pm which was when the happy hour ended so my first 6$ drink my second was 11.99, yeah SMH, that was literally the only time any came to the table.so yeah food service sucks eat somewhere else first lol

Atmosphere: 3

Food: 3

Service: 3

ONE AIR HOCKEY TABLE IS ABSURD!

Atmosphere: 2

Food: 2

Service: 3

Need another air hockey table! One is simply ridiculous in an establishment that calls itself an arcade.

Atmosphere: 3

Food: 3

Service: 3