Went around 12 to get a cocoa cloud latte and a bacon egg and cheese. At 3PM I started throwing up and pooping at the SAME TIME! They had given me food poisoning! I knew not to pop a u turn when I passed it. But I did it and now I’m paying for it. AVOID !!!! Great staff but they don’t know how to handle their products!!! Will never be back!
Louisa DeGarmo
Have gone there numerous times in the last month an hour before they close to be told they can’t make drinks or coffees because they are ‘cleaning all machines and no food available.’ My daughter refused to date one of the employees and was told by said employee not to serve her or take her order because of personal reasons and no one would take my teenage daughter’s drink order, on several occasions. The lack of professionalism and customer service is deplorable. If this is how the management is letting employees treat regular customers, someone needs to step in and take over.
Atmosphere: 1
Service: 1
William Delawski
Ordered a hot black coffee with a shot of expresso. I couldn't taste the shot. Not enough seats to eat. Service was ok except for the coffee. They didn't give me the senior discount that I asked for. Will only go there again if there is no other choice.
Atmosphere: 2
Food: 3
Service: 3
Timothy
So this Dunkin used to suck. I mean REALLY really suck. It used to be the worst Dunkin in the entirety of Albany, maybe even the entirety of the capitol region. Buuuut now, it has become extremely reliable and tasty (at least around 6:40am on weekdays). The crew around 6:40 am are always killing it and seem to enjoy what they do. I can’t speak for the rest of the day.
Atmosphere: 3
Food: 5
Service: 5
Keith A
0 Stars. Worst DD I've ever been too.
Atmosphere: 1
Service: 1
Abubakkar Razak
No complaints
Atmosphere: 5
Food: 5
Service: 5
James Bayless
Good way to wake up.
Atmosphere: 5
Food: 5
Service: 5
Amber Burdo
Im a manager at chilis and I swear if I told a guest what the manager told me they look at me like im crazy. I just went there on a quiet Sunday morning no body in line. I wanted to add a drink she told me I had to drive around so I said let me ask manager. She comes up says no and so I ask why? Rules are rules was her answer. That not a professional answer at all. My job is literally to make the guest happy now if its extreme thats one thing but I wanted to get one of my other line cooks a coffee. Do better gurl.
Food: 1
Service: 1
ofir r
Quick drive-thru with great service, the bagel was fresh and so we're the donuts.
Atmosphere: 5
Food: 5
Service: 5
Lynn Lintner
Asked for a large spritz refresher with less ice and was given a drink filled 2 inches from top. Asked if she could fill it to top and she said i got less ice so it was full according to her. She added about an inch more, but still not full. So if I asked for no ice, would they give me a cup half full..?? Kind of ridiculous since it's only water they add to the mix.
Disgusting place, bad service, horrible food, and rude workers.
Atmosphere: 1
Food: 1
Service: 1
Amethyst Williams
Worse Dunkin' I’ve been too.. it’s near my job so every other morning I give it a chance and every time I’m continually disappointed. It’s always something .. I just waited 25 min in a line with only 2 cars in front of me .. all to get my loaded hash browns with burnt bacon and a drop of cheese. Never again.
Philip Kelley
Cold breakfast croissant. Room temp potatoes. Everything tastes like the smell of surface disinfectant.
The drive-thru layout is not good. You gotta go pretty wide to make around the corner after ordering. The pickup window is a tight squeeze.
Food: 2
Service: 3
Karin Melvin
Decent cup of coffee for a good pr
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese Bagel Sandwich
Howard Buehler
Service was good, atmosphere is a little creepy.
Wheelchair accessibility: I do not see it being wheelchair friendly. The aisles were kind of small, but you could manage with help.
Went around 12 to get a cocoa cloud latte and a bacon egg and cheese. At 3PM I started throwing up and pooping at the SAME TIME! They had given me food poisoning! I knew not to pop a u turn when I passed it. But I did it and now I’m paying for it. AVOID !!!! Great staff but they don’t know how to handle their products!!! Will never be back!
Have gone there numerous times in the last month an hour before they close to be told they can’t make drinks or coffees because they are ‘cleaning all machines and no food available.’ My daughter refused to date one of the employees and was told by said employee not to serve her or take her order because of personal reasons and no one would take my teenage daughter’s drink order, on several occasions. The lack of professionalism and customer service is deplorable. If this is how the management is letting employees treat regular customers, someone needs to step in and take over.
Atmosphere: 1
Service: 1
Ordered a hot black coffee with a shot of expresso. I couldn't taste the shot. Not enough seats to eat. Service was ok except for the coffee. They didn't give me the senior discount that I asked for. Will only go there again if there is no other choice.
Atmosphere: 2
Food: 3
Service: 3
So this Dunkin used to suck. I mean REALLY really suck. It used to be the worst Dunkin in the entirety of Albany, maybe even the entirety of the capitol region. Buuuut now, it has become extremely reliable and tasty (at least around 6:40am on weekdays). The crew around 6:40 am are always killing it and seem to enjoy what they do. I can’t speak for the rest of the day.
Atmosphere: 3
Food: 5
Service: 5
0 Stars. Worst DD I've ever been too.
Atmosphere: 1
Service: 1
No complaints
Atmosphere: 5
Food: 5
Service: 5
Good way to wake up.
Atmosphere: 5
Food: 5
Service: 5
Im a manager at chilis and I swear if I told a guest what the manager told me they look at me like im crazy. I just went there on a quiet Sunday morning no body in line. I wanted to add a drink she told me I had to drive around so I said let me ask manager. She comes up says no and so I ask why? Rules are rules was her answer. That not a professional answer at all. My job is literally to make the guest happy now if its extreme thats one thing but I wanted to get one of my other line cooks a coffee. Do better gurl.
Food: 1
Service: 1
Quick drive-thru with great service, the bagel was fresh and so we're the donuts.
Atmosphere: 5
Food: 5
Service: 5
Asked for a large spritz refresher with less ice and was given a drink filled 2 inches from top. Asked if she could fill it to top and she said i got less ice so it was full according to her. She added about an inch more, but still not full. So if I asked for no ice, would they give me a cup half full..?? Kind of ridiculous since it's only water they add to the mix.
Restaurantji Recommends
Disgusting place, bad service, horrible food, and rude workers.
Atmosphere: 1
Food: 1
Service: 1
Worse Dunkin' I’ve been too.. it’s near my job so every other morning I give it a chance and every time I’m continually disappointed. It’s always something .. I just waited 25 min in a line with only 2 cars in front of me .. all to get my loaded hash browns with burnt bacon and a drop of cheese. Never again.
Cold breakfast croissant. Room temp potatoes. Everything tastes like the smell of surface disinfectant.
The drive-thru layout is not good. You gotta go pretty wide to make around the corner after ordering. The pickup window is a tight squeeze.
Food: 2
Service: 3
Decent cup of coffee for a good pr
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese Bagel Sandwich
Service was good, atmosphere is a little creepy.
Wheelchair accessibility: I do not see it being wheelchair friendly. The aisles were kind of small, but you could manage with help.
Atmosphere: 3
Service: 4
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