The staff seemed very flustered even though it appeared to be dead. They were friendly the sandwich was incorrect but tasty. The coffee??? I am the type of guy who will heat up day old coffee that’s sat in a coffee pot black and drink it. This was the WORST cup of coffee I’ve ever had in my life.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Egg and Cheese, Hash Browns
Laura Delavan
The food and drinks are always great when we order from here, but man, going in and actually ordering is a terrible experience. The staff are rude and short with you if you don't have your order 100%, which can be a challenge when ordering with kids. They aren't helpful with any of it. My daughter really likes a specific drink, and we were trying to figure it out, and the manager, who was taking our order, just stares at us like just order your shit lady. So it never feels great to be there. While we sat and ate our food, which again was great, 4 people walked out because no one came to the counter to take their orders.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hash Browns
Joseph Coon
Often get my order wrong I now go out of my way to stop at a different location
Jennifer Walker
This is one of the worst locations! How hard is it to get an order correct and put a damn smile on your face! And the coffee always taste old.
Atmosphere: 1
Food: 2
Service: 1
Paul Gavett
Don't come after 6:00 because they close everything down.
Atmosphere: 4
Food: 4
Service: 3
Kayla G
I'm often using the app to order ahead and my orders get messed up. If I catch if they will fix it but sometimes I don't realize it until I have gotten home. Some staff are rude. There are a couple of staff that are always so nice to me but for the most part they don't even say hi or bye have a nice day.
Honestly the worst location, staff is extremely rude for no reason, wrong coffees given, when told the right order they still got it wrong. Will never go here again. Save your money
Atmosphere: 2
Food: 1
Service: 1
Anonymous
I placed a mobile order for a coffee and refresher and it was ready when I went to pick it up. Staff is super friendly and greeted me as I walked in. Employees are proficient even when short staffed. They definitely gained a customer
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts, Muffins
Dirty Water
TL;DR - Piss poor customer service if you get any at all, rude and unfriendly staff, mobile orders that are never ready when I walk in to pick them up, and staff with less than stellar personal hygiene.I used to work in food and also in retail. I get having bad days and I understand getting behind due to staff shortages or what have you. But there shouldn't really be any excuse for consistent poor customer service. When it becomes a trend, there's a bigger problem and it's usually employees that don't care about the job they're doing. The employees at this location just don't care about their job. I've never been able to order through the mobile app and actually have my order ready when I walk in to pick it up. Most recently today, I ordered I ten minutes before I arrived because last time maybe didn't give them enough time. But to be fair, all I ordered was a muffin, which is all I ordered today too. I walk in and surprise surprise, no order was waiting for me on the to-go shelf. I stand around for five more minutes watching the two employees handle drive-thru orders, getting more annoyed every second as I watch cars leave the drive-thru window one after the other. They definitely saw me because I made eye contact with one of them but it is very typical of all Dunkins that you're basically invisible if you walk in to the counter. Drive-thru orders clearly take precedence, which is really unfair and annoying considering it's usually eight cars long. That's why I choose to do a mobile order. Anyway, it took me leaning over the counter and peering into the back to see if anyone else was around to help me for one of them to finally say to me "I'll be with you in a minute" No less than a minute later she asks what I need. I said I placed a mobile order for pick up but there's nothing here. She says "Morgan?" from the drive-thru window. Then she shouts at me again "Morgan?!" I realize she's talking to me and this is her way of asking of my name is Morgan for the mobile order. I say "No, Matt" She immediately barks back "I don't have a Matt!" I say "Well it went through on the app so.." She then comes over and starts looking through the mobile order tickets printed out by the register and wouldn't you know it, apparently she DOES have a Matt. It usually helps if you look at your orders before saying you don't have an order waiting. She said nothing else. She just turned around, put my muffin in a bag and all but threw the bag at me.This location SUCKS. Everyone here hates their job, you aren't acknowledged if you walk in, mobile orders are NEVER ready, and for some reason the store is littered in rubber ducks all over the counters, machines, and even the hanging signs that say "Pick up here" which I'm sure corporate has no idea about and wouldn't approve of.Go anywhere else but here.
Atmosphere: 2
Food: 3
Service: 1
Francis Scarlata
Overwhelmed staff did not perform well. I left after standing in front of the line for about 10 mins without being served. I went to McDonald's next-door and was in and out in under 5 minutes.
My sandwich had a english muffin that was cold and not toasted. Then the Peppermint Mocha Latte for my wife was a Peppermint Mocha Coffee. Which both are disappointing because we live so close and didn't have breakfast after helping our family leave the hospital today. ?
Atmosphere: 1
Food: 1
Service: 1
Violet
I regurally come to this dunkin and put up with the additude and incorrect orders and overcharge because it's the closest to my house but I draw the line today cause I brought my dog to this dunkin like I had so many times before cause it's her favorite thing to do and I made sure to order ahead so it could go quickly and easily. The additude was disgusting as usual and things on my order were forgotten and the things they did remember had things incorrect even when it was clearly written on the sticker. It's not like they're busy, this dunkin is almost always deserted. As she was handing me my dogs whipped cream cup I was setting the other things in my car and she kept gesturing it at me annoyed that I hadn't taken it yet even though I was putting a bag and my drink beside me. My dog is very old and we think it will be time soon to say goodbye to her so I wanted to make this special memory with her for the last time and it was soured thanks to this stores constant lack of care and blatant additude. I'll drive a extra 7 minutes to the other dunkin from now on, lesson learned.
Atmosphere: 1
Food: 3
Service: 1
Andy DeLuise
Not good. They do not care about customers or food.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese, Hash Browns, Sweet Black Pepper Breakfast Sandwich
Darcy Pratt
They don't always get the order right but like their coffee and fall flavored
The staff seemed very flustered even though it appeared to be dead. They were friendly the sandwich was incorrect but tasty.
The coffee??? I am the type of guy who will heat up day old coffee that’s sat in a coffee pot black and drink it. This was the WORST cup of coffee I’ve ever had in my life.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Egg and Cheese, Hash Browns
The food and drinks are always great when we order from here, but man, going in and actually ordering is a terrible experience. The staff are rude and short with you if you don't have your order 100%, which can be a challenge when ordering with kids. They aren't helpful with any of it. My daughter really likes a specific drink, and we were trying to figure it out, and the manager, who was taking our order, just stares at us like just order your shit lady. So it never feels great to be there. While we sat and ate our food, which again was great, 4 people walked out because no one came to the counter to take their orders.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hash Browns
Often get my order wrong I now go out of my way to stop at a different location
This is one of the worst locations! How hard is it to get an order correct and put a damn smile on your face! And the coffee always taste old.
Atmosphere: 1
Food: 2
Service: 1
Don't come after 6:00 because they close everything down.
Atmosphere: 4
Food: 4
Service: 3
I'm often using the app to order ahead and my orders get messed up. If I catch if they will fix it but sometimes I don't realize it until I have gotten home. Some staff are rude. There are a couple of staff that are always so nice to me but for the most part they don't even say hi or bye have a nice day.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hash Browns, Munchkins Donut Hole Treats, Avocado Toast
Honestly the worst location, staff is extremely rude for no reason, wrong coffees given, when told the right order they still got it wrong. Will never go here again. Save your money
Atmosphere: 2
Food: 1
Service: 1
I placed a mobile order for a coffee and refresher and it was ready when I went to pick it up. Staff is super friendly and greeted me as I walked in. Employees are proficient even when short staffed. They definitely gained a customer
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts, Muffins
TL;DR - Piss poor customer service if you get any at all, rude and unfriendly staff, mobile orders that are never ready when I walk in to pick them up, and staff with less than stellar personal hygiene.I used to work in food and also in retail. I get having bad days and I understand getting behind due to staff shortages or what have you. But there shouldn't really be any excuse for consistent poor customer service. When it becomes a trend, there's a bigger problem and it's usually employees that don't care about the job they're doing. The employees at this location just don't care about their job. I've never been able to order through the mobile app and actually have my order ready when I walk in to pick it up. Most recently today, I ordered I ten minutes before I arrived because last time maybe didn't give them enough time. But to be fair, all I ordered was a muffin, which is all I ordered today too. I walk in and surprise surprise, no order was waiting for me on the to-go shelf. I stand around for five more minutes watching the two employees handle drive-thru orders, getting more annoyed every second as I watch cars leave the drive-thru window one after the other. They definitely saw me because I made eye contact with one of them but it is very typical of all Dunkins that you're basically invisible if you walk in to the counter. Drive-thru orders clearly take precedence, which is really unfair and annoying considering it's usually eight cars long. That's why I choose to do a mobile order. Anyway, it took me leaning over the counter and peering into the back to see if anyone else was around to help me for one of them to finally say to me "I'll be with you in a minute" No less than a minute later she asks what I need. I said I placed a mobile order for pick up but there's nothing here. She says "Morgan?" from the drive-thru window. Then she shouts at me again "Morgan?!" I realize she's talking to me and this is her way of asking of my name is Morgan for the mobile order. I say "No, Matt" She immediately barks back "I don't have a Matt!" I say "Well it went through on the app so.." She then comes over and starts looking through the mobile order tickets printed out by the register and wouldn't you know it, apparently she DOES have a Matt. It usually helps if you look at your orders before saying you don't have an order waiting. She said nothing else. She just turned around, put my muffin in a bag and all but threw the bag at me.This location SUCKS. Everyone here hates their job, you aren't acknowledged if you walk in, mobile orders are NEVER ready, and for some reason the store is littered in rubber ducks all over the counters, machines, and even the hanging signs that say "Pick up here" which I'm sure corporate has no idea about and wouldn't approve of.Go anywhere else but here.
Atmosphere: 2
Food: 3
Service: 1
Overwhelmed staff did not perform well. I left after standing in front of the line for about 10 mins without being served. I went to McDonald's next-door and was in and out in under 5 minutes.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Always, clean, friendly and quick !!
Atmosphere: 5
Food: 5
Service: 5
My sandwich had a english muffin that was cold and not toasted. Then the Peppermint Mocha Latte for my wife was a Peppermint Mocha Coffee. Which both are disappointing because we live so close and didn't have breakfast after helping our family leave the hospital today. ?
Atmosphere: 1
Food: 1
Service: 1
I regurally come to this dunkin and put up with the additude and incorrect orders and overcharge because it's the closest to my house but I draw the line today cause I brought my dog to this dunkin like I had so many times before cause it's her favorite thing to do and I made sure to order ahead so it could go quickly and easily. The additude was disgusting as usual and things on my order were forgotten and the things they did remember had things incorrect even when it was clearly written on the sticker. It's not like they're busy, this dunkin is almost always deserted. As she was handing me my dogs whipped cream cup I was setting the other things in my car and she kept gesturing it at me annoyed that I hadn't taken it yet even though I was putting a bag and my drink beside me. My dog is very old and we think it will be time soon to say goodbye to her so I wanted to make this special memory with her for the last time and it was soured thanks to this stores constant lack of care and blatant additude. I'll drive a extra 7 minutes to the other dunkin from now on, lesson learned.
Atmosphere: 1
Food: 3
Service: 1
Not good. They do not care about customers or food.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Sausage Egg and Cheese, Hash Browns, Sweet Black Pepper Breakfast Sandwich
They don't always get the order right but like their coffee and fall flavored
Food: 5
Service: 4
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